Guardian Home Improvements
About
Guardian Home Improvements
Guardian Inc. is a top-rated Roofing, Siding, & Window Replacement Company with clients throughout South Eastern Wisconsin. For over twenty years, the people at Guardian have been raising roofing, siding, and window replacement standards throughout the Milwaukee metro area.
Guardian has eliminated the frustrations, deception, and sales pressure that are otherwise so common in the construction industry, giving homeowners a better way to buy home improvements.
Guardian has eliminated the frustrations, deception, and sales pressure that are otherwise so common in the construction industry, giving homeowners a better way to buy home improvements.
- 29 years in business
- Licensed
- Insured
- Accepts Insurance Claims
- Offers Financing Options
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Homeowner Reviews
Guardian Home Improvements
Reviews by Platform
- 3.0 / 5
- 4.7 / 5
- A+
Only show reviews that mention…
8 reviews
Melanie U
I was having trouble with a contractor that was trying to take advantage of me and my disabled husband in northern Wisconsin, I contacted Guardian Home Improvement by mistake, looking for some advice. Even though Guardian Home Improvement does not operate this far north, Patti H was more than willing to help me, she took her time explaining contractor contacts and state laws. She also emailed me to follow up and check on me. Because of Patti’s help we were able to get out of the contact with the sneaky contractor. I would absolutely do business with Guardian Home Improvement, They were kind and understanding to someone they knew the minute they took my call they would not be getting a contract with or money from and they were terrific! Imagine that care and concern from your contractor when you are going through something stressful, how wonderful it would be to have someone watching out for you. Thank you Patti for going above and beyond!
November 8, 2023 · Verified
Matthew K
Where to begin! Out nearly 50k for cedar siding repair and a full painting on our exterior.
At the beginning, they under quoted and measured for the siding repair. Within two days, they needed an additional 10k. This was in April ‘22. The expectation they set was that the painting would begin the week after siding repair.
Long story short, after months of hounding without answers, the painting was completed in sept ‘22, but not to the agreed upon spec. After another week of painting, they got it right.
In Jan ‘23 we noticed all the paint beginning to chip in peel off all over our house. This paint was a 15 year guaranteed ceramic coating the cost us a lot of money.
Here we are now still trying to work with this company to get it resolved. Needless to say we are extremely unsatisfied and feel that we are out almost $50,000 and left with a house that still needs to be repainted.
At the beginning, they under quoted and measured for the siding repair. Within two days, they needed an additional 10k. This was in April ‘22. The expectation they set was that the painting would begin the week after siding repair.
Long story short, after months of hounding without answers, the painting was completed in sept ‘22, but not to the agreed upon spec. After another week of painting, they got it right.
In Jan ‘23 we noticed all the paint beginning to chip in peel off all over our house. This paint was a 15 year guaranteed ceramic coating the cost us a lot of money.
Here we are now still trying to work with this company to get it resolved. Needless to say we are extremely unsatisfied and feel that we are out almost $50,000 and left with a house that still needs to be repainted.
October 24, 2023 · Verified
Kelby G
Updating: Went from 2 stars to 1, it has been over 3 months since Guardian finally got in contact with me and still no solution. They tried two ways to fix my roof and unfortunately it made it look worse. It has now been almost a month since the last attempt. After not hearing anything from the last solution attempt, I reached out to the Production Manager on 10/9 and spoke with someone else over the phone who said they would talk with the PM and get back to me on next steps and I have not heard back as of 10/24.
Reached out last October for a coating to be done on our roof. The up front customer service was great and they came out shortly after initial contact. Once contract was signed and deposit received the communication was poor and I had to keep following up. They came out right before year end and applied the coating.
The coating was applied poorly in multiple spots and are overly shiny and can be seen from down the road. The company has been called twice to discuss options and I always get forwarded to production and no one ever picks up and I leave a voice-mail and get told it will be returned in 24 hours. The most recent call was a week ago and I have not heard back. Disappointing after the beginning started off so promising.
Reached out last October for a coating to be done on our roof. The up front customer service was great and they came out shortly after initial contact. Once contract was signed and deposit received the communication was poor and I had to keep following up. They came out right before year end and applied the coating.
The coating was applied poorly in multiple spots and are overly shiny and can be seen from down the road. The company has been called twice to discuss options and I always get forwarded to production and no one ever picks up and I leave a voice-mail and get told it will be returned in 24 hours. The most recent call was a week ago and I have not heard back. Disappointing after the beginning started off so promising.
October 24, 2023 · Verified
Susan H
Very excited to have new Cericade roof coating applied. Josiah was great to work with, in alleviating my worries. Guardian did an awesome job finding and correcting a leak first. Then cleaning and prepping house for application. The steel siding and new Pella windows were well covered and protected. Roof looks great and get 35 year transferable warranty. Why throw shingles into the landfill when the life can be extended well into future??? Reflects UV light and better for environment. A win-win! Price below a whole new shingle roof.
September 24, 2023 · Verified
Sarah S
Sean was awesome! He was professional & very knowledgeable, but also incredibly patient. Didn't make me feel rushed when I asked 100 questions, even went so far to explain things on paper and walk me around the house to show me directly his plan for fixing my roof leak. He also addressed other concerns & some additional good ideas without being pushy to make a sale. I look forward to the job getting done & updating on that!
July 25, 2023 · Verified
Kelby G
Reached out last October for a coating to be done on our roof. The up front customer service was great and they came out shortly after initial contact. Once contract was signed and deposit received the communication was poor and I had to keep following up. They came out right before year end and applied the coating.
The coating was applied poorly in multiple spots and are overly shiny and can be seen from down the road. The company has been called twice to discuss options and I always get forwarded to production and no one ever picks up and I leave a voice-mail and get told it will be returned in 24 hours. The most recent call was a week ago and I have not heard back. Disappointing after the beginning started off so promising.
The coating was applied poorly in multiple spots and are overly shiny and can be seen from down the road. The company has been called twice to discuss options and I always get forwarded to production and no one ever picks up and I leave a voice-mail and get told it will be returned in 24 hours. The most recent call was a week ago and I have not heard back. Disappointing after the beginning started off so promising.
July 21, 2023 · Verified
Matthew K
Where to begin! Out nearly 50k for cedar siding repair and a full painting on our exterior.
At the beginning, they under quoted and measured for the siding repair. Within two days, they needed an additional 10k. This was in April ‘22. The expectation they set was that the painting would begin the week after siding repair.
Long story short, after months of hounding without answers, the painting was completed in sept ‘22, but not to the agreed upon spec. After another week of painting, they got it right.
In Jan ‘23 we noticed all the paint beginning to chip in peel off all over our house. This paint was a 15 year guaranteed ceramic coating the cost us a lot of money.
Here we are now still trying to work with this company to get it resolved. Needless to say we are extremely unsatisfied and feel that we are out almost $50,000 and left with a house that still needs to be repainted.
At the beginning, they under quoted and measured for the siding repair. Within two days, they needed an additional 10k. This was in April ‘22. The expectation they set was that the painting would begin the week after siding repair.
Long story short, after months of hounding without answers, the painting was completed in sept ‘22, but not to the agreed upon spec. After another week of painting, they got it right.
In Jan ‘23 we noticed all the paint beginning to chip in peel off all over our house. This paint was a 15 year guaranteed ceramic coating the cost us a lot of money.
Here we are now still trying to work with this company to get it resolved. Needless to say we are extremely unsatisfied and feel that we are out almost $50,000 and left with a house that still needs to be repainted.
June 27, 2023 · Verified
Sandra W
My project:
I was in need of a complete roof tear-off and a new roof installation on both my home and garage roofs. I found their company via the Valpak Coupons. I reviewed this company on line and with the BBB. This is a 5 star company!
Patrick Fay from Guardian Home Improvements came out to my home for a roof inspection and quote estimate. He was on time and very polite. He was very helpful by taking pictures of my current roofs and chimney area. He explained the problem areas he noted on the roof and chimney area. Patrick even came back to my home with shingle samples and provided me help picking out just the right shingle for my home. Patrick was not pushy, very honest, thorough and knowledgeable with the information he provided to all of my questions. Patrick has displayed much compassion to my current situation. He followed up with me via phone, text and email from start to finish!
Installation Day:
The company had a delay on another job so I was notified that my home roofing installation would occur the next day. The crew started at 7 am and finished at 6:30 pm. The crew worked very hard and as a skilled team all day long. They were very careful and particular with their work. They provided quality work! The clean up was very complete on my property when they were done! They went above and beyond throughout the entire day!
I do have to note:
They initially had delivered the wrong color shingles by mistake. I had notified Patrick and he quickly corrected the situation for me. While waiting for the new shingle delivery the crew was able to keep the roofing project moving along.
Even during the installation when I had questions I had sent Patrick pictures of my questions and Patrick responded quickly to ease my anxiety and clarify the installation process. He had followed up with me after the installation and came to my home for a final examination of the work provided. He also had provided more pictures of the completed roof!
Patrick's communication style is very special! He cares about the customer's he serves. He displays that he truly respects and values the company he works for and wants each homeowner to receive quality work at a fair price! So thank you Patrick from the bottom of my heart! I truly appreciate you and your company!
Guardian Home Improvement is lucky to have Patrick working for them! He is the first person that the customer meets and he does a fantastic job! Take care and God Bless!
I was in need of a complete roof tear-off and a new roof installation on both my home and garage roofs. I found their company via the Valpak Coupons. I reviewed this company on line and with the BBB. This is a 5 star company!
Patrick Fay from Guardian Home Improvements came out to my home for a roof inspection and quote estimate. He was on time and very polite. He was very helpful by taking pictures of my current roofs and chimney area. He explained the problem areas he noted on the roof and chimney area. Patrick even came back to my home with shingle samples and provided me help picking out just the right shingle for my home. Patrick was not pushy, very honest, thorough and knowledgeable with the information he provided to all of my questions. Patrick has displayed much compassion to my current situation. He followed up with me via phone, text and email from start to finish!
Installation Day:
The company had a delay on another job so I was notified that my home roofing installation would occur the next day. The crew started at 7 am and finished at 6:30 pm. The crew worked very hard and as a skilled team all day long. They were very careful and particular with their work. They provided quality work! The clean up was very complete on my property when they were done! They went above and beyond throughout the entire day!
I do have to note:
They initially had delivered the wrong color shingles by mistake. I had notified Patrick and he quickly corrected the situation for me. While waiting for the new shingle delivery the crew was able to keep the roofing project moving along.
Even during the installation when I had questions I had sent Patrick pictures of my questions and Patrick responded quickly to ease my anxiety and clarify the installation process. He had followed up with me after the installation and came to my home for a final examination of the work provided. He also had provided more pictures of the completed roof!
Patrick's communication style is very special! He cares about the customer's he serves. He displays that he truly respects and values the company he works for and wants each homeowner to receive quality work at a fair price! So thank you Patrick from the bottom of my heart! I truly appreciate you and your company!
Guardian Home Improvement is lucky to have Patrick working for them! He is the first person that the customer meets and he does a fantastic job! Take care and God Bless!
May 12, 2023 · Verified