Hansons

Update 1/9/25 They replied to the 1/8/25 update asking for contact info. I replied to their link with no response from Hansons.

Update 1/8/2025 Had a thermal imaging done and found the entire sill is cold, causing it to sweat when coming in contact with the inside heat at the drip pan under the sill. There are no moisture issues with any other window that they installed.

Got the number off the doorwall and spoke with the manufacturer. The gentleman I was in contact with had me look for gaps under the drip pan.

For reference;
House temp/humidity is 71deg / 45%, and the crawl is 60deg / 50%. Crawlspace rim joists were insulated and visqueen down with dehumidifier at the time of Hansons telling me it was caused by our house.

DO NOT USE THIS COMPANY!
Had windows and doorwall installed by the Hansons subcontractors "Not employees like Wallside Windows," and once it got cold outside, my doorwall threshold (sill plate) started sweating inside the house from no insulation under the threshold. The threshold stands out farther than my house, and the cold is going through the threshold to the frame on the inside, meeting the heat of the house. My crawl has visqueen and rim joists insulation. Hansons put the blame on my house and not the poor installation.

They said they looked over the installation pictures, and the installer caulked the threshold, and that's good enough. I asked for the pictures of the installation, and they refused and said they're in their system and can't send them to me. Strange when you can screenshot them and forward them to me.

When the technician came out, I mentioned doing a review and giving a one star because it keeps people honest, and his comment was yeah for a small business.

They don't care about their customers after the installation, and they get paid apparently. Sucks cause I was told not to use them before I did, and I didn't listen. So here's your chance to STAY AWAY from Hansons.

See in the pics no barrier under the doorwall threshold. Shouldn't be able to see the wood, but that's the kind of job they do.

I had an unbelievably bad experience with Hanson. They installed a defective window, and when I reached out, their customer service was disrespectful and dismissive. To make matters worse, I felt their tone was discriminatory. They even refused to let me speak with a manager and insisted the window was fine, despite obvious defects. This company lacks professionalism and integrity. I would strongly advise against doing business with Hanson; this was hands-down the worst company I’ve ever dealt with.”