Harley Exteriors

We had a construction business in California for 35 years, so we knew that we were dealing with a highly knowledgeable, cordial sales rep, who spent 3 hours measuring all windows and glass doors, testing for argon gas presence, clearly explaining the process and how Harley works. Answering 3 of our concerns, he assured us that their size trim would fit the size we had without gaps, they would caulk around all windows, and that the workers are instructed to never ask to use a customer's private bathroom.

Committed to an initial 3 windows replacement, with one being in the garage, blocked with a small fridge (which they helped us move) and commercial storage shelves. So we opted for CUSTOM obscure glass to block unsightly outside appearance. After 2 people came to confirm measurements, we were given a date for installation 7 weeks later.

1. Installers (who are SUB-contractors with linguistic communication issues – not employees) work order was for TWO windows, NO garage, which had taken us half a day to clear out for access. Harley scheduler was unaware - had to research what went wrong. Turns out communication between departments is dismal at best – someone thought the custom garage window was on back order, but it was there - just not found. And nobody bothered to tell us anything! Sent someone to Seattle to retrieve it and take the Ferry to bring it to us in North Kitsap, while installers waited at our house. And apparently unaware of company policy, as the first question they asked upon arrival was to use our private bathroom.

2. Their size trim was not the same as promised, as there was a quarter inch gap, which now must be painted by us.

3. Didn't even have enough trim for 2 windows, much less 3, having to go to Home Depot to buy more. Their power tools were not charged. The garage window finally arrived 4+ hours later and was installed.

4. Also discovered AFTER they left that the installers forgot to add header caulking at the 2 bedroom windows.

5. But the crowning "achievement" was their Big Box truck, which we offered they could park in our brand new $23,000 driveway to make it convenient for them to load and unload. They had moved it 3 different times – so now we have 3 ugly black spots in our driveway from leaking oil! Even muriatic acid did not remove them! Got a phone call from Harley a week later telling us to contact the concrete company to get a bid on fixing the mess, which was $945. Sent their sub-contractor to assess the damage, because he denied his truck did that and didn’t want to pay to fix it. He was downright obnoxious, accusing us of having created the oil slicks, although we have photos to prove otherwise! He also claimed they don’t caulk their windows, regardless of what Harley’s sales person said! Didn’t even bring a ladder! But we insisted – gave him our ladder to fix it – and did a horrible lumpy sloppy job, which we had him redo until it was acceptable.

Last foul-up - when we got Harley’s check to cover the repair costs – it was rejected by our bank due to their accounting mistake, requiring another trip to the bank once that was cleared up.

While the windows appear to be of good quality and well installed, based on our very frustrating experience, including Harvey top management not even bothering to address the problems and using their top sales person as a fall guy, we will not hire Harley to replace our remaining windows, nor recommend them to anyone we know.

Harley exteriors showed up on the day of my appointment on time and ready to go. They didn't waste no time getting it done. Everything was explained and completed with excellence. My next window project will definitely be Harley Exteriors.

Harley Exteriors did a great job on our windows! From the sales bid to the installation, everything went smoothly. I was a bit skeptical when they scheduled my install for a Friday but the crew knocked it out the park! 10 windows on two floors and they were done and cleaning up in about four hours! I was amazed! The windows are beautiful and they really make a difference keeping the house cool! I especially love the huge picture window that replaced 3 side by side century old windows.

We are very happy with our new windows and sliding glass door. The crew that came in was very quick and professional and cleaned up after themselves. The windows are nice and make the rooms look bigger. One of the windows was missing a locking latch and they had someone out within 3 days to fix it.

We are so pleased with our new windows! They look great and have increased the value of our home. The installation process was great. The team was efficient, skilled, friendly, and super polite. The windows are so clear and work so easily. Thank you, Harley Exteriors!

I typically don't write reviews, but after meeting with Kyle Nario from Harley Exteriors for a quote on window replacement, I was impressed by his enthusiasm and thorough explanation of the process. He went above and beyond helping me get the window's I wanted. The team at Harley Exteriors, from sales to installation, was friendly and professional. The installers worked quickly and efficiently, leaving me very satisfied with the results. First photo is my old aluminum window. The rest are replaced by the nicely finished Harley Exteriors windows and sliding door. Choosing Harley Exteriors for my window replacement was definitely the right decision.

Thanks again, Harley Exteriors ,
Perry

From start to finish Harley was so easy to work with. The estimator arrived on time and fully explained why my old door failed. He explained what Harley would do to resolve the problem. The installers did a fabulous job! There was no mess. The new door works and looks perfect. The estimator came by to ensure everything was installed properly on the installation day! The project manager kept me informed and managed my expectations. It has been a wonderful experience working with Harley! I highly recommend Harley for your home.

We had Harley's replace all of our windows in our 4 bedroom home a couple of months ago. They did a beautiful job! Completed the project in one day! Our home stays warmer on cold days and cooler on warm days requiring less power for air conditioning and heat. We are also thrilled with the new curb appeal. The windows look awesome, and are so easy to open and close. If you need windows call Harley's Exteriors, you won't be disappointed!!

Absolutely outstanding experience from start to finish! The windows are high-quality and look fantastic, but what truly sets this company apart is their incredible team. Everyone—from sales to installation—was kind, patient, and genuinely considerate of our unique household. They carefully worked around our guard dogs, cat, koi pond, and even our reptile room with professionalism and care. When it came time to reinstall our iron security bars, they returned without hesitation and ensured everything was done with integrity and precision. The product is amazing, but the people are what make this company exceptional. Highly recommend!

Brandon K came to our home to help us figure out replacement options for our windows/sliding door. His knowledge and warmth was immeasurable. He sat with us for 3 hours, providing an abundance of information that answered most of our questions before we could even ask. The way in which he layed it all out was so thoughtful and thorough. He met all our questions with top tier professionalism, providing great answers or offering solutions. He was extremely respectful of our home and was so great and interactive with our son throughout the time he was here. We are extremely excited to work with them on this next step in our home improvements.