Harley Exteriors

Harley installed new windows throughout my 100 year old Craftsman home about three years ago. I was impressed with the sales demo demonstrating how much heat the windows rejected, since my house gets battered by afternoon sun in the summer.

Installation went well. I was impressed with how efficiently they removed old windows and installed new ones. They did a good job containing debris and cleaning up. The window locked ended up being inconsistent. Some open right, some left-- not sure if that's a construction or installation issue, but movie in the grand scheme of things. I wish that the windows would open a bit further than they do. There is a stopper at the top of the track that seems longer than it needs to be.

The post-installation care is another story. I've had a couple minor things come up. I've called Harley, gotten routed to my "project manager," requested advice or help, and then been promised an answer in a follow up call that never comes. Repeatedly.

I chose Harley initially after my sister used them to install windows on her home. Harley didn't have all the screens they needed for her place. She had a similar follow up experience, with promises that the screens were in production and on their way, only for Harley to fail to deliver. It took a year and the threat of small claims court for Harley to finally respond materially and to send a chack for the cost of getting the generic screens elsewhere.

Back to my house, the windows have performed well generally, but I have noticed little things failing like thin rubber bands that seal frames coming loose and dangling and drainage channels that don't seem to actually drain. The Harley frames collect a lot of dirt and they have deep crevices that are virtually impossible to clean. Want to install an air conditioner? Good luck. I called twice the past two weeks asking for Harley's advice for installing a window AC unit. Both times I was promised a same day call back, which never came. It got too hot to wait any longer, and I came up with my own solution of building up the sill so that the support bracket could angle properly without resting on the delicate window frame.

GRADING:
B Window quality
B+ installation process
D follow up care

If there's ever a more serious problem with a Harley window I have low confidence that they will be helpful. In other words, when it comes to redeeming promises of durable quality and warranty, keep expectations low. I expect better for the price Harley charges.

Excellent! Communication, planning, prep, delivery, customer support...all TOP NOTCH! Delivery commitment met & team stayed till work completed as planned in 1 day. In just hours, we experienced significant improvement in managing controlled temperature throughout our 2-story home. In addition to being energy efficient, the windows are beautiful. Very happy with product, service, and end-to-end support!

I love my new windows. The installers were very polite, did quality efficient work, answered all my questions. My project involved installation of 8 windows. This included a sliding patio door and a large 3 section picture window. They are definitely worth the money! A motto to live by, "You get what you pay for". 😉🙂
I had a great experience, Elon was easy and fun to talk to. He was very thorough on his demonstration. The installers were very polite, efficient and knowledgeable. Gabriel answered all my questions. They were respectful of my house & the property, they cleaned up as they worked. Thank you!

We had a great experience working with Harley Exteriors. We met them at the Seattle boat show and signed up for a free consultation the following weekend. We were in the market to replace our very old, aluminum windows and were so glad we found Harley! David, who came to our house to show us the window samples and breakdown of pricing was extremely professional, knowledgeable, and not pushy whatsoever. We decided to focus on more of our upstairs windows and he made us a great plan for it! The windows were done sooner than we expected and the guys that came out to install were efficient, kind, and professional. We loved working with Harley and are already noticing how much warmer our house has been with our new windows! Thank you!!!

Had a very pleasant and productive evaluation visit from Elio.
We felt like he was here to assist us and provide the best option without a feel of trying to sell us something.
We appreciated the comparison of the Harley product with other brands and he discussed the installation process and warranty.
As a former construction PM, it was nice to know the product was being produced to fit the application and not an off the shelf product that would be made to work with the application.
We were pleased that the overall price for a high end product from Harley was not much more than the inferior quality and basic models we had been quoted.
And respect for a company that will warranty its work and product for the lifetime of the product.
Looking forward to the rest of the process.

Our initial experience with Harley Exteriors has been great. Todd was friendly, professional and knowledgeable with his presentation. It was so refreshing to have someone not denigrate the competition but speak of them respectfully. He showed us the differences and strengths with Harley’s product. He listened closely, answered our questions and followed up a few days later with helpful information. The quote was within our budget. We look forward to the install of our windows and sliding door and trust it will go as well as this initial experience.

Kyle Nario (sales) arrived on time. He was professional, respectful, personable, approachable with a sense of humor just below the surface. His presentation was straightforward, detailed and comprehensive resulting in thinking I could almost build a window myself! His visual aids added to my understanding. He clearly answered all my questions and addressed my concerns. Kyle definitely knows the product, the competition and stands with and behind Harley Exteriors. His effort, commitment and enthusiasm were very apparent. I recommend requesting Kyle Nario to insure your home investment process is stress free.

EDIT#2 - HARLEY'S RESPONSE IS STACKED WITH LIES, INACCURACIES, LAME EXCUSES, AND GRAMMATICAL/SPELLING ERRORS....I REST MY CASE... AT THE END WE HAD TO SPEND ANOTHER $6,000+ TO HAVE OUR BRAND NEW DRIVEWAY AND MATCHING WALKWAY COMPLETELY STRIPPED, AND THEN PAINTED BECAUSE THE 3 OIL SPOTS COULD NOT BE REMOVED! THE SPOTS ALONE REQUIRED 4 COATS! IT WAS A TWO AND A HALF DAY JOB!
We had a construction business in California for 35 years, so we knew that we were dealing with a highly knowledgeable, cordial sales rep, who spent 3 hours measuring all windows and glass doors, testing for argon gas presence, clearly explaining the process and how Harley works. Answering 3 of our concerns, he assured us that their size trim would fit the size we had without gaps, they would caulk around all windows, and that the workers are instructed to never ask to use a customer's private bathroom.

Committed to an initial 3 windows replacement, with one being in the garage, blocked with a small fridge (which they helped us move) and commercial storage shelves. So we opted for CUSTOM obscure glass to block unsightly outside appearance. After 2 people came to confirm measurements, we were given a date for installation 7 weeks later.

1. Installers (who are SUB-contractors with linguistic communication issues – not employees) work order was for TWO windows, NO garage, which had taken us half a day to clear out for access. Harley scheduler was unaware - had to research what went wrong. Turns out communication between departments is dismal at best – someone thought the custom garage window was on back order, but it was there - just not found. And nobody bothered to tell us anything! Sent someone to Seattle to retrieve it and take the Ferry to bring it to us in North Kitsap, while installers waited at our house. And apparently unaware of company policy, as the first question they asked upon arrival was to use our private bathroom.

2. Their size trim was not the same as promised, as there was a quarter inch gap, which now must be painted by us.

3. Didn't even have enough trim for 2 windows, much less 3, having to go to Home Depot to buy more. Their power tools were not charged. The garage window finally arrived 4+ hours later and was installed.

4. Also discovered AFTER they left that the installers forgot to add header caulking at the 2 bedroom windows.

5. But the crowning "achievement" was their Big Box truck, which we offered they could park in our brand new $23,000 driveway to make it convenient for them to load and unload. They had moved it 3 different times – so now we have 3 ugly black spots in our driveway from leaking oil! Even muriatic acid did not remove them! Got a phone call from Harley a week later telling us to contact the concrete company to get a bid on fixing the mess, which was $945. Sent their sub-contractor to assess the damage, because he denied his truck did that and didn’t want to pay to fix it. He was downright obnoxious, accusing us of having created the oil slicks, although we have photos to prove otherwise! He also claimed they don’t caulk their windows, regardless of what Harley’s sales person said! Didn’t even bring a ladder! But we insisted – gave him our ladder to fix it – and did a horrible lumpy sloppy job, which we had him redo until it was acceptable.

Last foul-up - when we got Harley’s check to cover the repair costs – it was rejected by our bank due to their accounting mistake, requiring another trip to the bank once that was cleared up.

While the windows appear to be of good quality and well installed, based on our very frustrating experience, including Harvey top management not even bothering to address the problems and using their top sales person as a fall guy, we will not hire Harley to replace our remaining windows, nor recommend them to anyone we know.

Nico at Harley was very knowledgeable. He explained the benefits of their proprietary product and answered all questions! We were able to split the installation into 2 projects, which made the cost more manageable. Installation was about 2 months after we spoke to Nico both times.

The installation was took a full day for part 1 (5 windows a sliding door). They did end up staying quite late (until 9pm), but it was all done in one day. Everything was picked up and we had no issue with the installers. The next install date is in a couple months. You can certainly notice the difference between the 90’s aluminum windows and the new windows in terms of draft. I’m looking forward to having the rest of the windows done.

In terms of price, they weren’t the lowest by any means, nor were they anywhere near the highest. Our whole house (27 windows and 1 door, all custom sizes) was ~70K. Anderson quoted twice that and generic Millard (not eco grade) was a quarter that. All in all, I would consider this quite a reasonable price.
Overall, a great experience! It’s why we went back to them for the second project!

Luis and his crew did an amazing job installing the new pet door slider. They were promt, super friendly and patient with my overly curious dog. They were very cautious of making any mess at all. Left no traces they were here. Love my new patio door with the built in dog door, no more drafts! Harley, thanks for making this transaction so flawless. Communication from the sales, installation and office team was refreshingly professional. I knew about my sales progress from beginning to end. Highly recommend Harley Exteriors!