Harley Exteriors

Kyle Nario (sales) arrived on time. He was professional, respectful, personable, approachable with a sense of humor just below the surface. His presentation was straightforward, detailed and comprehensive resulting in thinking I could almost build a window myself! His visual aids added to my understanding. He clearly answered all my questions and addressed my concerns. Kyle definitely knows the product, the competition and stands with and behind Harley Exteriors. His effort, commitment and enthusiasm were very apparent. I recommend requesting Kyle Nario to insure your home investment process is stress free.

EDIT#2 - HARLEY'S RESPONSE IS STACKED WITH LIES, INACCURACIES, LAME EXCUSES, AND GRAMMATICAL/SPELLING ERRORS....I REST MY CASE... AT THE END WE HAD TO SPEND ANOTHER $6,000+ TO HAVE OUR BRAND NEW DRIVEWAY AND MATCHING WALKWAY COMPLETELY STRIPPED, AND THEN PAINTED BECAUSE THE 3 OIL SPOTS COULD NOT BE REMOVED! THE SPOTS ALONE REQUIRED 4 COATS! IT WAS A TWO AND A HALF DAY JOB!
We had a construction business in California for 35 years, so we knew that we were dealing with a highly knowledgeable, cordial sales rep, who spent 3 hours measuring all windows and glass doors, testing for argon gas presence, clearly explaining the process and how Harley works. Answering 3 of our concerns, he assured us that their size trim would fit the size we had without gaps, they would caulk around all windows, and that the workers are instructed to never ask to use a customer's private bathroom.

Committed to an initial 3 windows replacement, with one being in the garage, blocked with a small fridge (which they helped us move) and commercial storage shelves. So we opted for CUSTOM obscure glass to block unsightly outside appearance. After 2 people came to confirm measurements, we were given a date for installation 7 weeks later.

1. Installers (who are SUB-contractors with linguistic communication issues – not employees) work order was for TWO windows, NO garage, which had taken us half a day to clear out for access. Harley scheduler was unaware - had to research what went wrong. Turns out communication between departments is dismal at best – someone thought the custom garage window was on back order, but it was there - just not found. And nobody bothered to tell us anything! Sent someone to Seattle to retrieve it and take the Ferry to bring it to us in North Kitsap, while installers waited at our house. And apparently unaware of company policy, as the first question they asked upon arrival was to use our private bathroom.

2. Their size trim was not the same as promised, as there was a quarter inch gap, which now must be painted by us.

3. Didn't even have enough trim for 2 windows, much less 3, having to go to Home Depot to buy more. Their power tools were not charged. The garage window finally arrived 4+ hours later and was installed.

4. Also discovered AFTER they left that the installers forgot to add header caulking at the 2 bedroom windows.

5. But the crowning "achievement" was their Big Box truck, which we offered they could park in our brand new $23,000 driveway to make it convenient for them to load and unload. They had moved it 3 different times – so now we have 3 ugly black spots in our driveway from leaking oil! Even muriatic acid did not remove them! Got a phone call from Harley a week later telling us to contact the concrete company to get a bid on fixing the mess, which was $945. Sent their sub-contractor to assess the damage, because he denied his truck did that and didn’t want to pay to fix it. He was downright obnoxious, accusing us of having created the oil slicks, although we have photos to prove otherwise! He also claimed they don’t caulk their windows, regardless of what Harley’s sales person said! Didn’t even bring a ladder! But we insisted – gave him our ladder to fix it – and did a horrible lumpy sloppy job, which we had him redo until it was acceptable.

Last foul-up - when we got Harley’s check to cover the repair costs – it was rejected by our bank due to their accounting mistake, requiring another trip to the bank once that was cleared up.

While the windows appear to be of good quality and well installed, based on our very frustrating experience, including Harvey top management not even bothering to address the problems and using their top sales person as a fall guy, we will not hire Harley to replace our remaining windows, nor recommend them to anyone we know.

Nico at Harley was very knowledgeable. He explained the benefits of their proprietary product and answered all questions! We were able to split the installation into 2 projects, which made the cost more manageable. Installation was about 2 months after we spoke to Nico both times.

The installation was took a full day for part 1 (5 windows a sliding door). They did end up staying quite late (until 9pm), but it was all done in one day. Everything was picked up and we had no issue with the installers. The next install date is in a couple months. You can certainly notice the difference between the 90’s aluminum windows and the new windows in terms of draft. I’m looking forward to having the rest of the windows done.

In terms of price, they weren’t the lowest by any means, nor were they anywhere near the highest. Our whole house (27 windows and 1 door, all custom sizes) was ~70K. Anderson quoted twice that and generic Millard (not eco grade) was a quarter that. All in all, I would consider this quite a reasonable price.
Overall, a great experience! It’s why we went back to them for the second project!

Luis and his crew did an amazing job installing the new pet door slider. They were promt, super friendly and patient with my overly curious dog. They were very cautious of making any mess at all. Left no traces they were here. Love my new patio door with the built in dog door, no more drafts! Harley, thanks for making this transaction so flawless. Communication from the sales, installation and office team was refreshingly professional. I knew about my sales progress from beginning to end. Highly recommend Harley Exteriors!

Looking for a replacement of a single window as we wanted a different style. Looked for a local company and Harley's reviews were Outstanding. We were also offered a full window inspection, which we accepted as our home and windows are 30 years old. Inspection only found 5 windows that showed wear; however, we opted to get a quote for all 23. We had a rough idea how much a total window replacement would cost. The sales representative was friendly and informative. We reviewed all of the options and styles and chose the option just short of replacement with wood windows. We chose this option specifically as the replacement would not affect outside or inside trim, so no need for follow up repair. Within a few days a Harley's team came and measure and numbered each window with the windows then made to order. Scheduling around our travel, the installers came a few weeks later and had all the windows replaced in a day, with the 2nd team the following day to perform all the caulking and cleaning. Clean up was performed each day. There was an issue with 1 window - a different style than requested. It was re-ordered by the project manager and replaced within a week. The new window styles let me more light and we are very pleased with the result.

We chose Harley Exteriors based on the positive reviews of other clients, and we weren't disappointed. We needed a patio slider replaced, and Scott (the sales guy) did a great job explaining their product and how they stand behind their service. Definitely not the cheapest option, but the quality is obvious and we feel it was a good long term investment. The installers were polite, efficient and professional, and they went above and beyond (even caulking some gaps around the door that were unrelated to the demolition and installation process). I would highly recommend that you consider Harley Exteriors if you're looking for a quality product installed by good people.

We had a construction business in California for 35 years, so we knew that we were dealing with a highly knowledgeable, cordial sales rep, who spent 3 hours measuring all windows and glass doors, testing for argon gas presence, clearly explaining the process and how Harley works. Answering 3 of our concerns, he assured us that their size trim would fit the size we had without gaps, they would caulk around all windows, and that the workers are instructed to never ask to use a customer's private bathroom.

Committed to an initial 3 windows replacement, with one being in the garage, blocked with a small fridge (which they helped us move) and commercial storage shelves. So we opted for CUSTOM obscure glass to block unsightly outside appearance. After 2 people came to confirm measurements, we were given a date for installation 7 weeks later.

1. Installers (who are SUB-contractors with linguistic communication issues – not employees) work order was for TWO windows, NO garage, which had taken us half a day to clear out for access. Harley scheduler was unaware - had to research what went wrong. Turns out communication between departments is dismal at best – someone thought the custom garage window was on back order, but it was there - just not found. And nobody bothered to tell us anything! Sent someone to Seattle to retrieve it and take the Ferry to bring it to us in North Kitsap, while installers waited at our house. And apparently unaware of company policy, as the first question they asked upon arrival was to use our private bathroom.

2. Their size trim was not the same as promised, as there was a quarter inch gap, which now must be painted by us.

3. Didn't even have enough trim for 2 windows, much less 3, having to go to Home Depot to buy more. Their power tools were not charged. The garage window finally arrived 4+ hours later and was installed.

4. Also discovered AFTER they left that the installers forgot to add header caulking at the 2 bedroom windows.

5. But the crowning "achievement" was their Big Box truck, which we offered they could park in our brand new $23,000 driveway to make it convenient for them to load and unload. They had moved it 3 different times – so now we have 3 ugly black spots in our driveway from leaking oil! Even muriatic acid did not remove them! Got a phone call from Harley a week later telling us to contact the concrete company to get a bid on fixing the mess, which was $945. Sent their sub-contractor to assess the damage, because he denied his truck did that and didn’t want to pay to fix it. He was downright obnoxious, accusing us of having created the oil slicks, although we have photos to prove otherwise! He also claimed they don’t caulk their windows, regardless of what Harley’s sales person said! Didn’t even bring a ladder! But we insisted – gave him our ladder to fix it – and did a horrible lumpy sloppy job, which we had him redo until it was acceptable.

Last foul-up - when we got Harley’s check to cover the repair costs – it was rejected by our bank due to their accounting mistake, requiring another trip to the bank once that was cleared up.

While the windows appear to be of good quality and well installed, based on our very frustrating experience, including Harvey top management not even bothering to address the problems and using their top sales person as a fall guy, we will not hire Harley to replace our remaining windows, nor recommend them to anyone we know.

Harley exteriors showed up on the day of my appointment on time and ready to go. They didn't waste no time getting it done. Everything was explained and completed with excellence. My next window project will definitely be Harley Exteriors.

Harley Exteriors did a great job on our windows! From the sales bid to the installation, everything went smoothly. I was a bit skeptical when they scheduled my install for a Friday but the crew knocked it out the park! 10 windows on two floors and they were done and cleaning up in about four hours! I was amazed! The windows are beautiful and they really make a difference keeping the house cool! I especially love the huge picture window that replaced 3 side by side century old windows.

We are very happy with our new windows and sliding glass door. The crew that came in was very quick and professional and cleaned up after themselves. The windows are nice and make the rooms look bigger. One of the windows was missing a locking latch and they had someone out within 3 days to fix it.