ION Solar

Do not come to our door when we have a sign. You guarantee we will never use you because of this. You are soliciting and trespassing. No matter how you word it. Homeowners are not stupid or falling for this “no we’re not soliciting, we are looking to lower lower your electricity bill.” Go away! Btw. We have big dogs, bats, and I’m a mean sob. I will not be nice!!!

Priced competitively, solar performing at or above predicted. Installation went smoothly.

Two stars off for post-sale customer service. There was an error in our sales contract. After multiple calls and emails (nearly all were ignored) over the last 3 months, I *think* it's being addressed/corrected.

If it actually gets corrected, I will change to a 4 star review.

Solar array stopped working and it took me three weeks to get a service appointment. ION makes you pay (in my case $250) before they even go out to the house. I like the idea of solar, but have not enjoyed the experience and price of ION.

We recently made the decision to install solar panels on our home and chose ION Solar as our installer. They were professional, communicated each step of the process, listened to us and followed up thoroughly. We could not be more pleased.

A very nice guy came to our door to pitch switching to solar. He said they would return and go over a report specific to us so we could see the impact of changing. I was agreeable to that.
However, I then researched the company and read MANY very negative reviews...so when he contacted me later I told him we were not interested in switching but thanks. I then blocked his number.

Later on, someone different texted me and I was more pointed, asking them to cross me off the list and not contact me again. I then blocked that number.

After some weeks, yet another person contacted me, this time from Minneapolis. Since they disregarded my request before, I didn't waste my time repeating it and simply blocked their number, too.

Weeks later, someone else came to our door. She was very nice but I told her we were not interested in changing anything and no, we did not need to see the report.

That makes four follow-up contacts, the last three of which were after I told them we were not interested and the final two of which were after I explicitly asked them not to contact me again. I now consider this harrassment, and I will file with the FTC and BBB if I hear from them again.

Ion was a fantastic company from start to finish. Answered all questions and kept us updated throughout every step. John Cervantes is an excellent sales agent and a pleasure to work with.

Same thing as posted below. A sales rep came by my door today and banged on the door and would not stop until I answered. It woke up my sleeping son who is sick and I was trying to console. When I did finally answer, the rep did not introduce himself as selling solar but as affiliated with PNM as though it was urgent and related to my current electricity. He kept asking me for my current electricity charges and acted offended that I didn’t want to tell him. Further, when he finally confirmed who he was and I said I wasn’t interested, he called me “weird.”

Had the sales rep by the name Nicholas bang on my door today. I have a sign that says No solicitation, Do not knock. I have three children and two under two. He didn’t ring the doorbell, instead banged on the glass window causing my child of special needs to be frantically disturbed. I followed him down the street where he rang the door bell to my neighbors house. I asked him for a business card and he refused and began covering his name tag to hid his name. This company hires indecent individuals and allows disrespectful behavior. When I called the number on google search it went straight to voicemail. Do not do business with companies that allow unethical practices.

Ion was very professional from the time we bought the system through the install all the way through the PTO.

Ion made the whole process easy and affordable. From the initial presentation to final installation, communication was clear and timely. I highly recommend working with Ion.