Colleen F
I'm disabled and had to replace the only toilet I have in my unit. They advised buying the wrong make and model when I asked for the new version of the toilet I'd had (which was accessible). Then, when it came and was not something I could use, my contractor found the correct make and model, obtained it, and installed it. She was advised to reuse parts from the initial order and that they were safe to use.
As soon as I used it, part of it failed, leaving me on the bathroom floor and with a building emergency outside of business hours, as my unit sits over the building's electrical equipment. The plumber tried to fix it, but it needs the correct part, which may take weeks. I have no safe toileting option and am now traumatized in my own home from their blatant disregard for customer safety.
They lie about customer safety and cut corners, putting consumers at risk for injury and worsening health issues without functioning bathroom items for weeks at a time.
February 25, 2026 · Verified
Praise C
Their walk in tube is reliable I can operate everything
January 26, 2026 · Verified
Sachin R
I was needed a good looking and good bathing tub for my newly built apartment. I go through internet and find this company . I find after using that it is well built with good quality material. Their professional team handled the installation and setup process in house , and everything is fitted perfectly in that space.
July 19, 2024 · Verified
George K
The process of installation was unproblematic and quick. They finished installing it sooner than I thought possible, and even explained to me how to safely and efficiently use the tub. The tub is very simple; it is easy to operate and relieves me of much worry for safety I earlier used to have. Another exciting feature that is well incorporated in this facility is the heated surfaces and the features of hydrotherapy that are warming by nature.
July 17, 2024 · Verified
ROBIN F
The tub is great but the toilet installed is the wrong size and I can't get a hold of anyone. Also, my vanity area wall was damaged and now I'm left with an additional bill to fix it and paint. Additionally not everything budgeted was needed so I'd like credit for those items. I look forward to hearing from someone soon.
June 28, 2024 · Verified
Patti
We are satisfied with the Kohler tub we purchased, but Kohler should be more careful about the contractors they hire to install them. Our installation was a nightmare and we could not use the tub for a month due to it leaking into our basement. Ultimate cause was improper installation by the contractor after 6 service calls.
June 21, 2024 · Verified
Harry
Permit process is taking much longer than expected. They don't return my calls. I expected the installation done by now.
May 23, 2024 · Verified
Debbra
I think it was the worst investment we made for our house. Too hard to get in and out of. Takes longer to fill and drain than the salesman said.
May 22, 2024 · Verified
Horace
We like the tube with the white brick luxstone walls. It is some what difficult to open and close the drain. It would be nice is it could be done with less effort.
May 22, 2024 · Verified
Paul
Great quality of product and allowed us to update our guest shower to accommodate a family member with mobility issues.
May 22, 2024 · Verified