November 10, 2020
We had a clogged drain that needed to be cleared, something that has plagued us several times in the past. Admittedly, plumbing issues cause me more stress than most other homeowner problems. Therefore, I am always looking for a plumber who comes with a light attitude and an immediate sense of reassurance. Unfortunately, my first impression of Chad was quite the opposite, which immediately made me feel even more dreadful about the clogged drain. Ultimately, he was able to clear it after a few different approaches, and he even joked a few times at that point. However, I can't shake that first impression, not to mention this company is quite expensive. Yes, the prices are provided up-front, but that was small consolation since I had no choice but to go ahead with a costly additional service in order to have the drain cleared.
October 16, 2020
Kevin was my technician and was extremely attentive, knowledgeable and kind. I felt comfortable having him in my home and knowing the work would be professional and to my expectations. They also fixed a previously unseen issue free of charge and included an additional service on my unit free of charge. I had to work with my home warranty company to reduce cost which was a pain, but Schneller and Knochelmann as well as Kevin helped me through that process which went above and beyond. Will certainly call Schneller and Knochelmann first for all my home repair needs.
July 23, 2020
Would highly recommend this company. Our AC stopped working in the middle of July on a 90+ degree day. We had one company come out and quoted us an expensive motor replacement that wasn't using a Lennox part and no guarantee. We called Knochelmann for a second opinion and they had great customer service. They were able to get the Lennox motor and installed for a reasonable price. The technician was knowledgeable and friendly, and left everything cleaned up and in good condition.
June 26, 2020
I would not vote them best I had them for 8 years and stayed on there maintenance program. Last summer they come out tell us our ac unit is shot and we need a new one fyi it was working fine. Told us we were 20 pounds low on freon. Was not nice about it all when I had questions. So I called out Boone maintenance for a second opinion I wasn't even a pound low on freon. Usually they call to check on the service, they never did they didn't even question why I would take my business elsewhere after 8 years. If I'm voting it sure ain't for that service!!!!
May 29, 2020
Chris was excellent! We had problems with our A/C unit and he diagnosed and fixed quickly while explaining everything as he went along. Very professional and knew exactly what he was doing. Very happy and will be using again and recommending to friends and family!
April 30, 2020
Schneller and Knochelmann go above and beyond the call of duty every time! Clean, courteous, professional, knowledgeable, affordable! It speaks volumes when your technician, outright praises the owner, saying "You can tell Kris Knochelmann really cares about his team!" Way to go! We won't call anyone else. Cheers!
January 23, 2020
We had a whole house humidifier installed by Mark and we're pleased with the results. I waited a month to write the review just to see how the system recommended functioned. The installation itself went smoothly and Mark produced neat, professional results. The system is running as expected and doing the job we wanted. We have an indoor hygrometer and our humidity levels have gone from desert dry to comfortable and static free.
January 19, 2020
Fantastic service! Our hot water tank went out on Saturday evening. They were here on Sunday morning ready to help. Chad was super personable and had great customer service. Would recommend to anyone in a similar pinch and I am sure they will do a great job with all of their other work.
January 16, 2020
Great experience today with Tony! I needed a new thermostat. He was right on time and listened. Tony immediately realized I travel for work and suggested the Nest. I love it already! I now have the App on my phone and can control the heat and air from anywhere. He was very patient in teaching me how to use. Tony also serviced my furnace. Love Schneller & Knochelmann - their staff and technicians are very professional and well trained!!
October 31, 2019
The tune up of our furnace and air conditioning went very well. Sadie arrived on time, was courteous, efficient, and very good at answering qukestions. The tune up was really 5 stars. I listed 4 stars only because the cost of the twice yearly tune up and corresponding warranty, parts, and service guarantees have gone up to $180 annually. This is an edit but yesterday I had the plumbing tune up service done as well. Nick brought a plumber in training and they were very diligent in checking out our system. It was determined we had a whine in the pipes. As the home is older, diagnosis and analysis was tougher but they handled it with ease. Ultimately, they not only finished the tune up but replaced a couple of toilet valves and worked with the regulator to have the system functioning like new. I mentioned earlier that the service agreement had gone up in price but it's still well worth it as the parts and labor were discounted on the repair. Also, when I took a look at the price increase, I neglected to consider that plumbing was in the package. It had previously saved me money on my new furnace, heat pump, and hot water heater. So, although it's more, it's still well worth it.