Johnny J
Well, due to the mess at our house, I was a little bit unsure I’ve dealt with so many contractors right now due to the fact of water damage and the insurance paying for it is a lot of work to be done. So what I’m saying is you had a great person on the other line texting me being very patient and considerate over the situation that we’re going through again continue hiring people Understanding the mess that we all deal with in life. Thank you again Johnny Longtree.
April 13, 2025 · Verified
alan F
Payless made our bath remodeling so easy and beautiful. Carlos our project coordinator was amazing. Our installers did such clean work. Price was great and workmanship was even greater. Thank you Payless.
April 5, 2025 · Verified
Margaret L
My phone experience with Jan was pleasant, as he answered my questions with professionalism & graciousness. So far, I experienced a sense of transparency with regard to material & labor costs. I will, of course be able to answer with more surety once we meet for my consultation. As of this writing, however, I found Jan to be accommodating & responsive to the questions I had.
March 31, 2025 · Verified
Gwen W
Thank you Payless for our kitchen remodel. Adam our sales representative was amazing and straightforward with all his facts. They had great recommendations. Mary Grace was a great project coordinator. Any issues that came up they corrected it.She was very communicative and tried to accommodate all my requests. Definitely recommend.
March 1, 2025 · Verified
Wilma D
SHAWN was very helpful in presenting the details of my needs for the bathroom. He is very knowledgeable and has a pleasant personality. I gave him a 10 for excellent service.
February 22, 2025 · Verified
lanca P
Adam Alnasr was very kind and accommodating throughout the process of creating our cabinets. We truly appreciated his help and expertise. I am looking forward to see the outcome of the project once completed!
February 21, 2025 · Verified
mikeng2
Sheila was cheerful and pleasant to talk to when booking the consultation appointment for me. She was thorough in getting all the details for the appointment including answering many of my questions. I'm left with a good impression on Payless Kitchen and Bath already.
December 15, 2024 · Verified
ernie J
Payless kitchen and bath just completed our bathroom tub to shower conversation and we could not be happier with the outcome,our project manager Eric did a very good job keeping us informed and updated along the way, I can not say enough good things about Jessi our installer who completed the job in less than the three days that was promised and was one of the most pleasant people to work with, overall we are very happy with this company and our new shower.
October 20, 2024 · Verified
Paige S
Bathroom
5Stars
What can say, I love love love my bathroom! Take a look at the before and after pictures. As a single woman trying to manage the cost of a renovation, I was really happy Sean worked with my limited budget to give me the bathroom I’ve been wanting for over 10 years. I designed the black & white concept years ago and couldn’t wait to see my design work materialize.
I can’t say enough about the project manager Carlos. Carlos sent out a team of guys who were super fast and persnickety. It would have only took 4 days for me to get a new bathroom, but after installing my new deep soaker tub and shower setup, one of the workers noticed a scratch on the tub. They showed it to me and told me they had to tear everything out and start over again. I was shocked, but I realized how grateful I was that he saw this minor scratch and was willing to go through another day of work to deliver perfection. That says a lot to me. Ask me if I’d hire Payless Bath again, YES!
August 6, 2024 · Verified
Scott R
2/5 they promise a lot but fall short.
Pros:
kitchen looks amazing
The contracted workers are amazing. (Electrician made a mistake left wires, but they corrected immediately, we contacted them directly vs contacting the project manager).
Cons:
Project manager (look at text messages), would not respond at times. literally begging for them to correct a mistake on their end.
Took longer than anticipated
Still left work undone (see one of the pictures for crooked cut )
The little details see molding on cabinet.
I had to correct some of the work myself (like the crack on molding )
Biggest headaches was the kitchen cabinets. (cut my floor , fridge door wouldn't open).
Sales rep promised they would put up floating shelves however, project manager told us they can only put up what they provide and because it was not stated in the contract. (Our mistake)
I wouldn't rehire/recommend them as a company. If you do, make sure everything is in the contract .. EVERYTHING.
I would recommend the electricians and the tile guys they did amazing work.
July 21, 2024 · Verified
