Power Home Remodeling

WARNING Do NOT work with POWER HOME REMODELING to install new windows!! If they knock on your door, don't answer---and alert your neighbors. This is supposed to be a large, reputable company, but they build their profits by scamming small homeowners. My daughter and her husband live in a modest neighborhood in Aurora, and took their salespeople on good faith. Turns out their excuse for horrific negligence and damage to their property safety and value was the "the sales guy was new." PLEASE REPOST and save your neighbors and friends from outrageously unethical and predatory practices. In addition, they give customers an app which looks cool but there is no way to contact a human to discuss these grievances.

Summary from my daughter is below.

o We were led to believe that the "frame" or the window opening in the foundation would be replaced as it was rusted. This confusion stemmed from the fact that the original windows to the home appeared to be made out of the same material and we did not see the difference.
 They claim that this frame is not replaceable as it is in the foundation which another contractor we consulted afterward questions.
o When the windows were installed no cleaning, sanding, or painting of these awning occurred prior to the windows being installed. Other contractors have confirmed that this is NOT how this should have been handled.
o The main concerns are:
 the hole in the foundation is not sealed because there is rust (one frame even has a hole)
 if we try to clean it now post-installation there is no guarantee that where the window meets the metal is also clean
 if we try to remove it, they claim the window could break (another very reputable contractor we consulted does not agree)
 if we try to clean or rectify this we will probably void their warranty and have to pay for new windows
 they gave us no opportunity or heads up that this was something to do BEFORE having the windows installed. Apparently this was because "the sales guy was new." So we are liable for their failure to train new employees.
 Additionally, they never performed lead testing. The house was built prior to 1978 and in Colorado that means a contractor has to test for lead in the paint when removing just one window (they replaced 7)
o They are going to claim none of this was in the contract, but the contract was executed as a result of their deceptive, misleading, grossly unethical, and potentially illegal practices. We are probably going to small claims court.

Power Home Remodeling is a company with a complete team of experts at your disposal from the sales staff estimators, project managers and very competent installation crews. We had our 30-year old windows, siding, gutters and trim replaced recently. They covered our furnitures with plastic sheeting and placed runner mats on the floors to protect our home. The window crew was fast and efficient completing the job in one day. The siding crew removed the old siding and covered our thin masonite board with 1/2 inch plywood and wrapped the house with vapor barrier before installing insulated siding. That took about five days but the crew cleaned up every day and made sure we have a safe environment. Gustavo (siding manager) and his team did an excellent job. The house is now well insulated, quieter and protected from the elements. We are anticipating great energy savings.

BEWARE.

Several threads on reddit describing aggressive salesmen, not being able to get out of contracts, having personal information sold to third parties, etc.
Predatory sales tactics.
Came onto my property in the middle of a week day, knocked repeatedly, aggressively asked to come in to provide a window replacement estimate right then and there, and refused to take no for an answer.
Basically had to shut my door on them to get them to leave.
Their tactics should be considered harassment.
Think about - what legitimate company would need to rely on such aggressive sales tactics ti get business?? A good contracting company produces work that speaks for itself. They would not need to rely on harassing people.

Power HRG if youre reading this - in what world do you think aggressive door to door sales would be effective? Is it the 1950s?

The product and company look good from the start. The main selling point is the lifetime warranty. The big problem is when you call for some warranty work, your scheduled 4 to 6 monthsout and given the famous"I'm sorry". When you have a screen go out in the summer or fall, a service call to fix it in the winter months is rediculous at best. Don't let them fool you with their sales pitch. The warranty is half assed at best.

I purchased 12 windows from Power approximately 10 years ago. A couple of years ago I noticed a brown buildup between the panes. I called Power and they sent a replacement (which I had to install) at no charge, just as the warranty stated. Now, three more of our windows have the same problem. I called Power, only to be told that because of a change in window providers, I will be charged $180.00 per window. I was told this was the best they could do. So much for a lifetime warranty.

I agreed to a roofing project. Everything was going along fine but then the quality service manager ( who was really just another salesman) showed up to inspect the roofing job. He identified several other problems and suggested additional work that really needed to be done. NONE of these things were discussed at the original appointment. I was misled that their ventilation system was all I needed but then the second salesman wanted to sell me soffits. He also identified some fascia problems which were never discussed prior to signing the contact and added several thousand dollars to the price. If I add these items to the project they will get me a lower loan rate. The gutter system I already agreed to can not be installed properly without these upgrades. So I feel duped and now I have to figure out how to save the whole project without incurring about 9K in costs over the original price.
Do not trust this company. They have a very elaborate tag team set up and all is not as it seems. Everyone is very nice and they have a fancy app but their practices are predatory and they use high pressure selling techniques to get you to fast track a project. Beware!!!

they provide not bad service, but customer support could be better....

Three years ago with some coaching from my Salesperson I gave Power Home a five star review. Time has proven (to me) that the windows are quite inferior as well as quite expensive. Two windows no longer slide up and down freely and my largest window in the front of the house get condensation on damp or rainy days. Finally got a service representative to come to the house, he fixed one of the windows that was not sliding appropriately. He also agreed that the large front window that was getting condensation needed to be repaired. I have never heard back from them. It also came to my attention that the folks who installed my windows were subcontractors and not employees of power. With this being said, I resend my five star rating from three years ago and reduced to a one star.

Wonderful experience from the initial consultation through the actual installation. Everyone we worked with was professional and polite! We were well informed and never felt like we were being misled at any point. They did 11 windows for us and were having them back soon to install a new sliding glass door and updated bay window! HIGHLY RECOMMEND!!

Be careful when using this company!
I am not saying this is a terrible company because it is not. We've had good service and happy with their work. But we had a leaking window and 2 repair men came to do work inside my home today. They were only here for a short time (few hours) and one of them went into my half bath and took a big poop!!! How unprofessional and disgusting! If they come to your house, "babysit" them and decide whether it's something you will tolerate. When I called the office to complain, the manager said: "I'm sorry that happened. I will talk to him about that." WHAT??? NOW you're planning to talk to him?! You should have trained him to NEVER do that in a customer's home!!! I am furious and angry. What a mess he made.