Sensible Comfort Inc.

I urge you to consider using a different company. I am a reasonable and understanding person, but Temperature Pros has pushed me beyond my limits:
-The installation process was frustrating as there was poor communication from multiple members of their team. They then put a hole in an interior wall of our home that wasn’t supposed to be there.
-Six months after the heat pump was installed it stopped working in the middle of winter. We have an infant and were without heat for more than a week. Temperature Pros then ended up ordering the wrong part to fix it.
-I knew we were supposed to have the unit checked at a year so I called to schedule a maintenance. During that visit I bought a maintenance plan for two visits as I was told I needed a yearly maintenance to maintain the warranty. I was also told they recommend a maintenance every 6 months. However, that was a year ago and I have never been contacted by Temperature Pros to schedule one of these maintenances that I pre-paid for. I called to schedule a maintenance myself and they have no-showed two appointments within the last month. I would look elsewhere if you’re looking for a trustworthy and reliable company.

After having bad luck with a company, we called these guys. Not only did someone come the next day but the tech did a thorough check of the AC. Sherri in the office was also super nice!

Robert was onetime, professional and friendly! All this on a call well over 80 miles from their office. Would highly recommend this business.

They installed my furnace at a rental property I own It didn’t pass inspection causing me to block several days at different times so that they could make things right. I run an Airbnb so that meant while I was paying them I was also losing a ton of money for all the days I couldn’t rent the house out.
They were very argumentative and hard to get back to the house to finish.
The sales person was great when he came out to sell me the furnace and air conditioner but other than that it was a difficult process.
In my experience they were super unprofessional, the workmanship was poor and the quality was low. A Coleman heat pump furnace is not the highest of quality. The amount of poor taping and upside down installation made the new furnace look like a 10 year old furnace that someone did it themselves and had no idea how to do it.
I am glad to no longer be working with them.
I gave them many chances. I just wanted quality work a good furnace and to be treated with respect. Did not get that with Temp Pros.

This is the second time I needed an ac person. Last time I had temperature pros come out. They were so professional and kind that I wanted to call them this time. This time was no exception, they were again so professional and kind. Wade was great and Sophie in the office was so ready to help! Great experience!