mina O
Have been having issues with my solar panels since the beginning on and off. As of Dec 9th solar panels were offline. I left messages no response, got a hold of receptionist once and informed her of the situation. It is January 4th and no one answers the phones again. I spoke to the distributor company of the solar equipment, and was informed by them that they are no longer in buisness with Sun Rate energy.
If I am asked again to remove my review I will not do it this time.
Frustrated customer 😡
January 4, 2024 · Verified
mina O
The issues and questions I have are being looked at. I am satisfied with the customer service help.
August 23, 2023 · Verified
Manuel A
Great costumer service, very happy with my solar. I recommend sunrate.
June 9, 2023 · Verified
aylor C
Wanted to give a shout out for the amazing service and accountability I was given when I met with SunRate. I had over 5 opinions of other quotes before signing with them. Very professional and honest! Made my decision very easy and smooth. The installers were quick and respectful! Glad I was able to meet such an amazing group. Will definitely be using on my next home purchase!
October 10, 2022 · Verified
julie H
Not good communication from the start. Now my solar isn’t working and have left messages and emails and no return calls to fix.
After meeting with Katie on 1/19/22, she was very helpful in explaining how the solar works and how to read the APS bill . She represents the company well. I’m going to change to 5 stars for Sunrate Energy but it’s SUNRUN who is the main company that you should be aware of. They are the ones that don’t return calls or fix your system the way they are supposed to. Katie is going to work hard as a. Go between to get things done when I have a problem.
January 20, 2022 · Verified
William P
Excellent service. They came to my home and SunRate explained all the details. No sales pressure and answered all my questions. They kept me informed on the different steps in the installation process and they handled everything. If you are looking for solar, this company will take care of you. Tell them I sent ya. :)
June 13, 2020 · Verified
Alex C
The installation process was very simple and easy to accomplish. This is my second solar system I’ve purchased from them and so far everything is going smooth. Katie is very helpful and grateful with my concerns that she has gone above and beyond to address and fix my concerns. Highly recommended to anyone interested in future solar system purchase.
February 14, 2020 · Verified
Alex C
The installation process was very simple and easy to accomplish. This is my second solar system I've purchased from them and so far everything is going smooth. Katie is very helpful and grateful with my concerns that she has gone above and beyond to address and fix my concerns. Highly recommended to anyone interested in future solar system purchase.
February 14, 2020 · Verified
Sheryl N
Excellent experience with SunRate, friendly, prompt and know that they can answer all you questions, very knowledgeable. Very happy with our purchase.
SHERYL Norton Whittaker
January 21, 2020 · Verified
Mike W
So happy with the instructions, prompt, friendly, know what they are talking about, left our lot as clean as before they started.
January 15, 2020 · Verified
