Tundraland Home Improvements

Poor communication mixed with poor salesmanship. The initial job that was sold to us was and what was delivered was not the same. Since then we are still waiting on delivery of the promised, contracted tub (Install was August). We have since then been told that the promised tub cannot fit the dimensions measured by the sales rep. We have elevated the problem to middle management and the install manager can't even get answers on what the company is going to do about it from his boss! I feel bad for Costco of Pleasant Prairie since it is their place of business that Tundraland is advertising out of. Have filed with BBB and Wisconsin DATCP.

I requested a quote for our bathroom online. It seemed like a simple way to schedule it. Tundraland called me twice in two hours to follow up on my appointment. They didn’t have the online time slot available because it was actually during their sales meeting. So I scheduled another time. They got all my details and let me know that a proper quote was going to take 90 minutes to talk everything through. Something just felt off so I did a little more research on the company and found out they overcharge for often poor workmanship and have very high pressure salespeople. I also looked at the Better Business Bureau website for complaints and they had plenty with them. I texted the number they used to contact me to cancel the appointment. I didn’t feel like explaining myself to a salesperson. Also, they had told me they would call to confirm the appointment, so I figured if they missed the text I’d let them know when they called. I then forgot about the matter. The time for the appointment comes around and a man pulls outside our house, he looks a bit agitated and we assume he’s visiting the neighbor or something. Then the doorbell rings. I realize he’s from Tundraland and ask my husband to let him know we cancelled, I didn’t feel comfortable. My husband lets him know and his reply is “so you don’t have a bathroom anymore or what?!” He left without saying “reach out if you ever need anything” or “have a good night” or anything professional. So I do not recommend this company.

We first had a shower installed several years ago. It was beautiful and I loved it. I called because the floor seemed to have an open space that wasn't supported. Someone came out and said it looked good. A year went by and the floor cracked, there were areas that had zero sub flooring beneath it. A replacement shower surround was ordered, this was one was not like the first pretty one I had. They explained that materials change, which I get, however, this one is not nearly as attractive, or sturdy as the other. Several months go by and my shower cracks, again. So I get another replacement. It was put in rushed, and it looks like garbage.

I hate my shower. I hate my bathroom. And I simply cannot afford to have it redone by someone else. I would not recommend Tundraland for a bathroom installation.

Their staff is pleasant. But I was inconvenienced two times because they didn't do things right. And I got a sub par product from the one I originally ordered. And this one just leaks onto my bathroom floor because the pan is super shallow compared to my original shower. I have one bathroom in my house, I saved up to have the shower done well. It's garbage now, and I have buyer's remorse.

The installer Jesse Ramsey was great. He eexplained everything very well. He worked almost 12 hours without taking any breaks, he made sure everything was perfect. I can't forget the plumber Austin he also was great. If I had to rate these 2 guys on a scale from 0 to 10 they would be a10++++. Tundraland is very lucky to have these 2 working for them

Clair was very patient & willing to answer all our questions. She was on time & was happy to stay longer to make sure all our questions were answered. Glad I stopped & got information on bath remodel at Costco. Very nice people. Excited to see it done& love that it is only a one day remodel!!

Clair Timler came out for the assessment and helped us pick out our new shower. Clair is delightful to work with! She’s personable and honest. Jacuzzi is already a recognizable and reputable brand. This is my first experience working with the company. 100% positive!!! Can’t wait to see the finished product.

We’ve had a great initial experience with the Tundraland remodel process. It was easy to reschedule our first couple of consultations when health issues popped up on our end. When we were finally able to link up with Nick, he was knowledgeable, personable and incredibly thorough and patient with us. We’re very much looking forward to the next steps of the process!

We had two bathrooms remodeled. A shower and a shower/tub combination. They look really good, however the installer did not finish the area where the wallboard had to be replaced and left us with a hole in the wall. We knew the wallboard would need attention, and our salesman said all this would be completed. We contacted customer service more than once, and finally someone came and put in some wallboard but did not finish the job. He said someone would be coming to finish and complete the edge caulking. Still haven't heard anything so contacted customer service again. Showers look great except for the unfinished edge.
However, Tundraland customer service has not been acceptable.
Our low rating is not about the Jacuzzi product but about the company not finishing the job.

Clair did a fantastic job helping us with design of our two bathrooms. Very much enjoyed our time with her. She is very knowledgeable.

We sat down with the intentions of hearing what Tundraland had to offer for our farm house bathroom remodel. We were impressed with the knowledge and education that Clair provided to us that not only did we sign a contract for our farm house, we also signed a contract to update our rental house. We originally booked this meeting when leaving Costco one day, so between the many discounts that Tundraland had to offer in addition to Costco, we were able to do both projects for a reasonable cost. Their warranties additionally give us peace of mind, should anything arise, we will be well taken care of. Thanks Tundraland!