Erin H
We had an amazing experience with Universal Windows Direct from start to finish! Their team was professional, knowledgeable, and truly cared about finding the best solutions for our home. The crew was punctual, respectful of our space, and left everything spotless when they were done. We highly recommend universal windows direct to anyone looking for top-notch service and quality products! 👏🔧🏡
March 27, 2025 · Verified
Gus P
Highly recommend! The service techs that did the work were extremely professional and treated my home as if it was there own. Cleaned up all debris that was also on the outside of the house.
March 17, 2025 · Verified
Lori C
Marc was great to work with. He installed a new roof, gutters & a new exterior door & storm door on my home. He kept me informed & showed up when he said he would be here. He followed up to make sure I was happy with everything. I'm very pleased & will definitely have him back for future projects.
March 10, 2025 · Verified
David G
The crew did a really good job and cleaned up the work area when they finished the installation. The new doors look great!
March 2, 2025 · Verified
Linda N
Great selection of doors and glass at very competitive prices. Staff was friendly and helpful. Install professionally done. Couldn't be happier with my new front door!
September 24, 2024 · Verified
Michelle
We have had Universal Windows do work twice over the past 5 years. They installed new windows and most recently put a new roof, gutters/guard and skylight in. They were quick and did a nice job. I am pretty sure my husband and I spoke with everyone from the customer service rep to the president, finance, sales rep etc. They were all polite and genuine. We were able to pick all the colors out and our sales rep Norman was patient with us. Picking colors for home improvements is a big deal. Having people in and out of your home you trust is important. I feel we made a good choice.
August 21, 2024 · Verified
Pam S
I don't think we could say how very pleased we were with Tina (who waited a year after we had a family emergency for us to call back) and Norman Conrad our sales person. We had another company come and give us a quote and it seemed pushy to us. Mr. Conrad was anything BUT pushy..explained everything, no changing prices if we didn't do it right now, etc. We are excited and looking forward to our new windows. Thanks so much for a great experience!
July 24, 2024 · Verified
Karen F
I would give them a 10 if there were that many stark. The guys were great. There were a couple of places that were Duffy to reach but they figured it out and got it done with no delays. Thank you Universal Windows. My house is so much brighter and and I love my new front window.
June 25, 2024 · Verified
Sharen A
I was lucky enough to win the free door. It is absolutely beautiful and they have been great to work with. I would highly recommend them.
June 1, 2024 · Verified
Connie
I purchased a patio door with internal venetian blinds.
I love it!! Absolutely love it. The blinds keep the sun out, without the worry of having the cat or dog brush into them and ruin them, as they are between the glass.
The installers were fantastic, and explained everything.
The price was the best one around. But putting the price aside, as it is said, "you get what you pay for" I truly got what I paid for, from ordering, installing, and follow-up.
Would I recommend Universal Windows Direct? Without any hesitation I would.
Connie
Fort Wayne
April 15, 2024 · Verified