Acculevel

We had a small leak in our basement and contacted Acculevel. The consultant (Michael) who arrived on time provided a very detailed explanation of the root cause, and potential solutions. He was transparent regarding the pros and cons of each option, and the cost. I felt confident trusting his advice based on his professionalism, knowledge and candor. Very impressed, great service.

I had 5 post and beam installed in my home. The rep repeatedly said the service team will automatically come out and adjust these posts 3 times within 2 years. That's what makes Accu level great. So after 6 months and no call from Accu level I called them. I found out that is not the policy and the customer has to call every time. So I scheduled service to adjust the posts. Once the technician got there he looked at the posts and said there is no way he can service these because he is too small for the job. He also said there is only one technician that is big enough to do so but he gets sent all over a 3 state area so it could be awhile. He than called the office and explained the situation to which I had to wait for Another technician to come a few weeks later. Now that guy showed up and was telling my wife that he was unsure what he can do because the posts are out dated style and it takes two people to service them. Also asked if he could use my kids play chairs to stand on to make the adjustments. I don't know if he got to all five posts but 2 days later one of the posts almost fail on my kid. With luck I was there . When I called Accu level they said it would be 11 days before s technician could come out and they didn't seem to worried about what happened. I told them that this should be an emergency and someone needs to come asap. Later that day they called back to say we can have someone there in 7 days, so a week after the incident. I can not believe that this company is not showing any urgency to take care of a situation that could of gone really bad due to there workers not being able to do the job they have been hired for. So far my interaction with this company is terrible and I would not recommend them to anyone.

Excellent customer service!

Our technician Jason Vargo was prompt and upfront with arrival times making it easy to ensure everything was ready for the consultation and free quote. He broke everything down for us and presented us with multiple plans with 0% financing. Very friendly and will definitely use them in the future and recommend!

I hired Acculevel for waterproofing my basement.

Cannot speak to the quality of the work yet but I experienced several frustrations dealing with this company and I'm not sure how I missed so many negative reviews prior to working with them.

First I had this scheduled more than a month out and the day of the work, the crew is more than 4 hours late. When they finally do arrive, I'm informed that the work they planned to do, they cannot even complete - a track system. 2 months prior an employee came by our house and did what i thought was a thorough inspection, which took around 2 hours and he recommended using the track system.

Months go by and apparently the area of the house where this work is to be done, doesn't have a footer and we have to do a completely different system. So I have to make an immediate decision on if their alternative method is acceptable or not.

Not only were they significantly late, wrong in their assessment, but they also left my house completely unsecured. My front door, backyard gate, and backdoor was left unlocked, and I was out of town all week, I could have been robbed.

Lastly the wiring job done on my sump pump was completely amateur. It looks incredibly unprofessional with wires just laid everywhere.

Edit (18 November 25 changed to 4 stars)

Acculevel followed up with me and I've been very satisfied with their response. It doesn't undo my concerns or frustrations but I really appreciate their address of the issues so far.

Additionally I experienced heavy heavy rain today and the waterproofing is working really well.

This has been the biggest headache of my and my partner's life for the last 2 months (coming up on 2 months now). We have called MULTIPLE times and no one is fixing anything nor returning our calls. This is getting ridiculous.

Joel, the project manager of our repair (or whatever) was very communicative up until we signed that we were going to repair the siding of our home with them. After that, RADIO SILENCE. The workers got done with repairs august 29th, 2025, starting on august 27th, 2025. This was the only time Joel reached out as our footer was cracked and would need replaced. After the workers left, we noticed a hole where the sump pump was, the barrier around the crawlspace entrance wasn't attached, and how there was now a cord for the sump pump going through our window. My partner messaged Joel these problems on September 4th, 2025 (I dated the photos for easier reading on this review). radio silence. He then called the office and let them know and again, they sent him towards Joel and Joel said he would fix it that next week. HE DID NOT. We have been calling about it for over a month to fix because it is getting colder and animals (like mice) will easily get into the crawlspace.

Now for today; the gutters that they put back up have collapsed so they did not make sure the dirt was compacted before putting back in the piping. Siding should just slip together easily but they bolted it together. clearly that didn't work. Now I, my partner, and whoever else need to dig ALL of the dirt out to fix that before water fills up, freezes, bursts that pipe, and we have water in that corner and will mess up the side that we are about to pay about 15k on.

I'm tired. Oh yeah, the only place to reach back to us was the billing department. THAT'S HILARIOUS.

Acculevel did a fantastic job on our rotting beam and joist, Sam and Charles came in and was very professional and punctual, they explained the process and stabilized our foundation, we are extremely please with the overall look and completion of the job, Alex was very informative throughout the entire process. He kept in touch throughout the process and never wavered in helping us and making sure we were satisfied, I would recommend Acculevel for any foundation repairs that anyone may have you won’t be dissatisfied or disappointed.

Just had Everett and Coy out for a jack adjustment and they did great. They were quick (about half an hour), polite and seemingly noticed everything, even asked to see downspouts when I wanted to talk about possible water pooling. That's great in my opinion, if there's a problem lets just get it figured out, and that seemed to be their philosophy too. Also the original installation crew was great, I honestly don't know how two guys got all that done in one morning. Overall great job.

The 3 man crew was incredible !
They worked 10 hours a day and barely stopped for lunch. They were very cautious about protecting the house and even the lawn. They were able to lift my walls back into place. See attached photos. Perfect clean up after the job was finished. Tom the project leader was great about following up.
I highly recommend Acculevel.

David Johnson is awesome! He came out and did the floor deflections evaluation for my clients. He is professional and knowledgeable, honest , most importantly he is patient to answer any questions I may have. Definitely will work with him again and refer him to all my friends and clients. Highly recommended David Johnson!

Had many quotes from different waterproofing companies and Acculevel got my business because of one person, Bre Aikman. No disrespect to the sales person, but if it wasn’t for Bre, I would have gone with a different company. Bre consistently text me back and answered every single one of my millions of questions and was seemingly happy to do it! At one point she even responded to me while she was on VACATION! Also, I had some follow up questions and she was on it immediately! THANK YOU BRE!