ADT Home Security Services

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About ADT Home Security Services

What Do You Want To Protect?

For 150 years and counting, we’re there.

It’s always been about what we’re here to help protect you for. We’re there for fresh starts, and here-we-go-agains. We’re there for tiny steps or big moments. We’re there for business as usual, or anything but. We're there for the everyday, every day.

For 150 years, ADT has been helping protect every second with everything we’ve got.

ADT features Google Nest products

ADT believes that in today’s world, connection is protection. That’s why ADT security systems feature intelligent Google Nest products, for a smarter, safer home, inside and out.

Professional guidance whenever you need it

You have installation options

Whether you want your system installed by an ADT professional, use DIY-Setup, or have Remote Assistance every step of the way, we offer you the flexibility to choose your installation type, with a range of plans and services to meet your needs.

You get more with ADT

150 years of service

For 150 years, ADT has made our customers’ security our top priority. Today, we help keep more than 6 million customers safe and secure.

24/7 ADT Monitoring

During an intrusion, our agents help confirm the danger, contact 911, and help keep you safe.

Remote Assistance

Whether you need support or help setting up new devices, get real-time answers on your schedule with remote assistance.

152 years in business
Servicio en Español
Bonded
Insured
Offers Financing Options

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Frequently Asked Questions

Does ADT Home Security Services offer free project estimates?

Yes, ADT offers free, no-obligation consultations to assess your home security needs. During these consultations, an ADT specialist will evaluate your property and recommend a customized security solution.

Are there any services ADT Home Security Services does not offer?

ADT does not offer services such as general contracting, home renovation, or non-security-related home maintenance.

Does ADT Home Security Services have any eco-friendly practices or accreditations?

ADT supports eco-friendly practices through environmental management programs, electronic waste recycling, and safety initiatives.

How does ADT Home Security Services manage and dispose of construction waste?

ADT manages and disposes of construction waste by adhering to responsible disposal practices. During installation and maintenance projects, they ensure that all debris and materials generated are collected and disposed of in compliance with local regulations.

What is ADT Home Security Services's preferred method of communication?

ADT communicates with homeowners via phone, online contact forms, and email, offering flexible options to suit homeowner preferences.

What financing options does ADT Home Security Services offer?

ADT may offer financing options that allow eligible homeowners to spread the cost of equipment and installation over time. Available plans and terms can vary based on the products selected and installation needs, so it’s best to confirm current financing details directly when requesting a quote.

Current Promotions

Recently Viewed

Lock in the ADT DIY Life Safety Package for $199 with ADT Pro Monitoring from $24.99/mo.**

Lock in the ADT DIY Life Safety Package for $199 with ADT Pro Monitoring from $24.99/mo.**
See additional terms. Exp 4/15/2026

Terms and Conditions

$199 DIY Life Safety Package
Requires month-to-month monitoring contract for DIY systems starting at $24.99 without QSP (one month minimum) and enrollment in ADT EasyPay. Professional installation not available. Life Safety Package includes one (1) ADT Base, two (2) door/window sensors, and one (1) COMBO smoke and co detector ($404 total value). Total cost $199 plus applicable taxes after promotion is applied and depending on geographic location. Additional products added to the package incur additional cost. Offer available for new customers only and is not combinable with any other offer or discount. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service charges vary depending on system configuration, equipment and services selected. Cancel by calling or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications require working internet, Wi-Fi and ADT+ App. Offer expires 4/15/2026

Expires 04/15/26
Google Nest Doorbell and Google Nest Cam on us

Google Nest Doorbell and Google Nest Cam on us

Terms and Conditions

Requires 36-month monitoring contract with ADT Complete starting at $49.99/mo. for professionally installed systems, (24-month monitoring contract in California, total fees from $1,199.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract with ADT Complete for DIY systems starting at $39.99 (one month minimum). Professionally installed system orders not available online. Offer includes one (1) Google Nest Doorbell (battery or wired) and one (1) Google Nest Cam (battery or 2nd gen wired) on us with minimum purchase price of $599 for professionally installed systems OR $269 for DIY systems after promotion is applied depending on geographic location. Offer not applicable to other Google Nest products or other generations of Google Nest products. Offer only available for ADT+ eligible system purchases. Other systems not eligible. Total max discount value of $599.98 for professionally installed systems OR $359.98 for DIY systems. Google Nest Doorbell (battery or wired) and Google Nest Cam (outdoor or indoor, battery) $179.99 MSRP each. Google Nest Cam (wired, 2nd gen) $149.99 MSRP. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Cancel by calling or by following the instructions in your order confirmation email. Familiar face detection is not to be used as definitive identification and is not available on Nest cameras used in Illinois. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 4/15/2026

Expires 04/15/26
AARP Members Save 5% on Monthly Monitoring

AARP Members Save 5% on Monthly Monitoring

Terms and Conditions

Requires 36-month monitoring contract starting at $34.99/mo. for professionally installed systems, (24-month monitoring contract in California, total fees from $839.76), and enrollment in ADT EasyPay, OR month to month monitoring contract for DIY systems starting at $24.99 (one month minimum). Professionally installed system orders not available online. Offer includes 5% off monthly monitoring rate for service selected. Offer available for new ADT customers that are also AARP members. Limit one per customer. Offer not combinable with other discounts for monthly monitoring. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services depend upon working internet, Wi-Fi and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 12/31/2026

Expires 12/31/26

Homeowner Reviews

Defender Direct delivers solid security value when installed, but feedback is mixed due to pricing, contracts, and sales practices.

James

I am writing to formally express my profound disappointment and disgust with the level of service, or rather, the complete lack thereof, that I experienced on Wednesday, February 18th, 2026. I want to be clear that this correspondence is NOT written out of a fleeting frustration. It is written after considerable patience, loyalty, and what has now become a third (3rd) instance of inexcusable conduct on the part of ADT and their respective representatives.

For years, I have been a proud ADT customer, and I have spoken highly of their customer service representatives and their technicians, and I have trusted ADT to protect what matters most to me. That trust, unfortunately, has been severely damaged for the reasons set forth below.

On the aforementioned date, I re-arranged my entire work schedule around an ADT scheduled service appointment, waiting faithfully within the designated four-hour time window beginning at 1:00 p.m. I took time off from work to be present, time that translates directly into lost income. I made this sacrifice because I respected the appointment and expected the same respect in return. Unfortunately, that respect never came.

The technician (name withheld) did not show. More troubling still, the ADT technician did not have the decency or professional courtesy to call and advise me that he or she was delayed or occupied with another job. Instead, I received a voicemail at approximately 4:31 p.m., after waiting for nearly three and a half hours, informing me that my property could not be serviced. This is not acceptable under any standard of professional conduct, and ADT should be ashamed of it. Moreover, what makes this situation all the more infuriating is that this is not an isolated incident. This is the third (3rd) time I have experienced this very same failure in communication from ADT. Three times, I have been left waiting. Three times, the communication that any reasonable customer deserves has been absent. At what point does ADT acknowledge that a pattern has developed and take meaningful action to correct it? ADT was once synonymous with reliability and professionalism. Regrettably, based on my recent experiences, those qualities appear to have eroded. The meaning of customer service and the basic principles of professional courtesy seem to have been forgotten somewhere along the way.

As a result of ADT’s unprofessional and substandard behavior, I am now actively considering taking my business to another security provider, specifically, one that values my time, my income, and my loyalty. I sincerely hope that ADT will take this matter seriously, investigate the conduct described herein, and respond with a concrete plan to make this right. I deserve no less, and frankly, neither does any other customer who has placed their trust in this company.

February 20, 2026 · Verified

peter D

Their system has not worked properly in the last 10 years. Stay away from this company.

February 11, 2026 · Verified

King C

my experience with adt was great until i had to cancel
the man on the phone LAUGHED AT ME when i tried to cancel my service

LAUGHED

i was thinking of going back to adt once i can afford it but at this point i think i'm just done

i'm gonna get a pit bull instead. at least the $69 a month won't go to waste AND i get a companion!

December 24, 2025 · Verified

Ivan F

ADT was recommended to me from my mortgage company. This was the worst decision I’ve ever made. After dealing with ADT customer service and their panel no longer working where I couldn’t arm my security system, I wanted them to replace the panel. I had 3 different appointments and all 3 they couldn’t fix it. I asked them to remove it and they did. Now I find out I had a contract so I want them to put it in since I’m paying for it. I took a Saturday off of work making money to have them install it and they come and have no parts to do so. ADT is single-handedly the worst customer service or security system company hands down. Every interaction I have with the call center has been negative and I haven’t gotten a straight answer from anyone in the office. If I had one recommendation I would recommend never using ADT.

January 11, 2025 · Verified

Alex Z

ADT not honest at all. We moved twice had them come with us to each place. We move a lot. But they said we wouldn't have to pay for certain things and we did and they raised our bill by $75. Now we moved again and don't want to have their service anymore since we don't need it where we moved to. They are saying we were told it was a three year commitment... Now why would I sing a three year commitment if I have already moved twice in two years? They never told us about the three year commitment. They are saying they did so now they are charging me like $1600 to cancel. After already over charging me. I highly recommend looking into a more trustworthy company. Very disappointed

September 13, 2024 · Verified

Amanda D

Great customer service! When I called them to cancel service because I was unemployed, they worked out a payment for me. Thank you ADT for your world class service. I have peace of mind and feel safe.

July 17, 2024 · Verified

gimmesos

Use to work for them. They are a major sales force for ADT. They use "Protect Your Home" as the name, but sells out of a company called "Defender". Confusing right? But either name you see whether ADT, ProtectYourHome or Defender, run fast as you can. They are scammers and use deceptive sales techniques to trick customers into paying high cost for trashy service and products. We were literally told to lie to the customers to get them to have a tech come to there home and once their you are basically harrassed to high heck to buy each and every product they have whether you need it or not. Scare tactics, high pressure selling, omitting of information, yoy name it they will use. I say try another company altogether. What they do should be illegal.

July 9, 2024 · Verified

Drey G

ADT app is no more working perfectly on my mobile phone each time I open it it will crash adt should find solution to this issue

April 1, 2024 · Verified

JT T

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

March 22, 2024 · Verified

Sheila G

BEWARE!!!!! Please choose another company PLEASE!!!! I wish I could give these cons a 0 star. They are really that bad, honestly. I was told I could transfer the contract to the new owner, in the event I sold the home. Well that's not the truth. Today, I mentioned I was selling the home. I was told I owed $1500 on the remainder of contract and $500 on equipment. I don't recall signing a 3 year contract, yet to have me pay for services I am not receiving is robbery. I then asked if I could transfer the services to the new owner since I'm being forced to pay $1500 for services I am not going to be receiving. I was told NO, the transfer can only take place in the case of a dead spouse! So, basically they are wanting the new owners to sign a new 3 year contact. This should be outlawed. I am planning to warn the new owners about ADT and recommend that they use another company. These people are unscrupulous cons. I will NEVER EVER use them again, mark my word.

March 8, 2024 · Verified