Renewal by Andersen of Alaska

Nate, the sales representative, did a great job explaining all the details about our purchase of the window that we are having installed and Derek, who came out to do the measurements was very professional, friendly and did everything in a timely manner. I was very pleased overall with the service and professionalism.

My experience with Renewal by Andersen was nothing less than exceptional. Communications from the Anchorage customer care office was excellent and always timely. They kept me informed of all aspects my installation from the time of my initial order until the final delivery and installation. The installation crew of Kacey H., Efern L. and David O. were very professional, skilled, efficient and courteous. I was very impressed and pleased with their workmanship and their final cleanup. I give this crew and the entire Renewal by Andersen team my highest praise and will gladly recommend them to anyone considering replacing their home windows.

Getting new windows installed was a transformative experience from start to finish. The initial stage of the process was marked by thorough consultation with a knowledgeable representative who helped me select the right windows for my home. They patiently explained the various options, from energy-efficient designs to aesthetic choices, and provided detailed estimates that gave me confidence in the project's transparency. The technicians came over promptly a day or so after we ordered the windows to get measurements and ensure everything was set for our order!

Moving on to the installation phase, the professionalism and skill of the installation team were evident. They arrived promptly and worked diligently to remove the old windows and install the new ones. Their attention to detail was commendable, ensuring a snug fit and proper sealing for energy efficiency. The team left no mess behind and were very friendly and open to answer any questions I had during the process.

The warranty also provided me with peace of mind, knowing that any unexpected problems would be handled promptly. Overall, the process of getting new windows installed was smooth, efficient, and resulted in a noticeable improvement in both the comfort and aesthetics of my home. I couldn't be happier with the outcome. If you are in need of new windows that will transform your home and space I would definitely recommend using Renewal by Anderson!

Begining to end our experience with Renewal by Andersen was at the utmost professional; from the first consultation to the service quality to the final product. Our seasoned installers Michael and Tony arrived on time and were expedient, informative and exceedingly knowledgable- and friendly and polite to boot while on the job. We really enjoy our new windows and have already been giving out reviews to others- in fact we heard about this company by a relative- the quality is definitely here in our experience. 👍🏼

Begining to end our experience with Renewal by Andersen was at the utmost professional; from the first consultation to the service quality to the final product. Our seasoned installers Michael and Tony arrived on time and were expedient, informative and exceedingly knowledgable- and friendly and polite to boot while on the job. We really enjoy our new windows and have already been giving out reviews to others- in fact we heard about this company by a relative- the quality is definitely here in our experience. 👍🏼

Had some leaks this past breakup, ice build up in between the eaves, frame, and roof which cause leaks into the living room, the window box cracked all around, the window installers didn't cut the frame above correctly so everything separated. Renewal by Andersen won't fix that, only thing got fixed was reseal of the caulking after much emailing back and forth. I would have to pay almost another 3000 to have them come out and fix the mess their installation people did with the box that the window sits in. This is $16000 already spent, expensive.

Had some leaks this past breakup, ice build up in between the eaves, frame, and roof which cause leaks into the living room, the window box cracked all around, the window installers didn't cut the frame above correctly so everything separated. Renewal by Andersen won't fix that, only thing got fixed was reseal of the caulking after much emailing back and forth. I would have to pay almost another 3000 to have them come out and fix the mess their installation people did with the box that the window sits in. This is $16000 already spent, expensive.

We needed to replace some original windows that were allowing heat to escape. Amanda Harrington came out for the estimate and was very professional and pleasant to deal with. We talked about multiple options and she let us choose what worked best for our timeline and budget. Jake Fraser then came out a few days later for official measurements. He communicated very well and was quick and thorough with his work. I would recommend both Amanda and Jake to anyone who would like work with RBA.

Things went downhill after the measurement. We were told that our windows would be ready in 12 weeks, and Jake would be out to install the windows at that time. We were contacted in January by an Anderson's representative who said the windows were slated to be in Anchorage on March 7th. When we received no call on or around March 7th, we called to check on their location and get information about our install, we were rudely told the windows were lost and they could not track them, and no one with their team would "ever give an estimated date of arrival" as that could not be determined. The windows were not available until 20+ weeks after ordering. Evidently they shipped from out of state, but never arrived in Anchorage, with no tracking available.
The windows were suddenly found in April, and we were asked about installing them that same week. Such short notice didn't work for us, so we made an appointment for two days the following week starting at 9 am.
At 8:50 am on the scheduled date of install, we received a call from Anderson's saying the installer was "running late," but would be there shortly. When no one had arrived at 10:30 am, we called to check in and were told the the installer "did not get on the plane" so he would not be able to install the windows today. Why were we not told that the installer was not even in the area, but rather lied to and told he would just be late? Why did we have to initiate the call to figure out where their staff was. Not a great way to build a report with clients.

They assured us that the installer would be out the next day after we spoke with management. 8:55 am the next day, we received another call from Anderson's saying the installer would not be able to come out again due to "unforseen circumstances," and there was no one else that could complete the job.
Frustrated over the multiple failed attempts and poor communication, we discussed the difficulty that this posed to our family as we had taken time off of work 2 days in a row, remove all blinds, and had to relocate 2 small children only to have none show up to complete the job. We requested to speak with the owners to discuss a price discount, and were told that this does not happen, but they could provide a gift card to the restaurant of our choice--which we still have never seen. We were also promised a call/email from the management or owner which never occurred.
Absolutely poor communication all around showing a true lack of professionalism from a company that supposedly prides itself in it's customer service.

Windows were finally installed on May 6-7, but resulted in sheetrock damage below the trim that I now need to repair. Not to mention the crew showed up 1.5 hours after the time we were promised they would arrive. The install crew did nothing to remedy the holes (see photos). This was noted on the inspection paperwork at the end of the install, and no one from the company has ever contacted us to discuss the remaining holes in the sheetrock outside of the trim.

Bottomline--Anderson's has poor communication all around and lacks professionalism. Their service falls completely short, and leaves us with more work to complete this job correctly. This should never happen with a job that cost over $14K for 3 windows. We were pleased with the initial pitch, but the remainder of the process was absolutely poor. We hope to inform future customers so they do not get blindsided by the remainder of the process as we did. Buyer beware. It's safe to say, I would not recommend Anderson's to friends or family in the future.

We needed to replace some original windows that were allowing heat to escape. Amanda Harrington came out for the estimate and was very professional and pleasant to deal with. We talked about multiple options and she let us choose what worked best for our timeline and budget. Jake Fraser then came out a few days later for official measurements. He communicated very well and was quick and thorough with his work. I would recommend both Amanda and Jake to anyone who would like work with RBA.

Things went downhill after the measurement. We were told that our windows would be ready in 12 weeks, and Jake would be out to install the windows at that time. We were contacted in January by an Anderson's representative who said the windows were slated to be in Anchorage on March 7th. When we received no call on or around March 7th, we called to check on their location and get information about our install, we were rudely told the windows were lost and they could not track them, and no one with their team would "ever give an estimated date of arrival" as that could not be determined. The windows were not available until 20+ weeks after ordering. Evidently they shipped from out of state, but never arrived in Anchorage, with no tracking available.
The windows were suddenly found in April, and we were asked about installing them that same week. Such short notice didn't work for us, so we made an appointment for two days the following week starting at 9 am.
At 8:50 am on the scheduled date of install, we received a call from Anderson's saying the installer was "running late," but would be there shortly. When no one had arrived at 10:30 am, we called to check in and were told the the installer "did not get on the plane" so he would not be able to install the windows today. Why were we not told that the installer was not even in the area, but rather lied to and told he would just be late? Why did we have to initiate the call to figure out where their staff was. Not a great way to build a report with clients.

They assured us that the installer would be out the next day after we spoke with management. 8:55 am the next day, we received another call from Anderson's saying the installer would not be able to come out again due to "unforseen circumstances," and there was no one else that could complete the job.
Frustrated over the multiple failed attempts and poor communication, we discussed the difficulty that this posed to our family as we had taken time off of work 2 days in a row, remove all blinds, and had to relocate 2 small children only to have none show up to complete the job. We requested to speak with the owners to discuss a price discount, and were told that this does not happen, but they could provide a gift card to the restaurant of our choice--which we still have never seen. We were also promised a call/email from the management or owner which never occurred.
Absolutely poor communication all around showing a true lack of professionalism from a company that supposedly prides itself in it's customer service.

Windows were finally installed on May 6-7, but resulted in sheetrock damage below the trim that I now need to repair. Not to mention the crew showed up 1.5 hours after the time we were promised they would arrive. The install crew did nothing to remedy the holes (see photos). This was noted on the inspection paperwork at the end of the install, and no one from the company has ever contacted us to discuss the remaining holes in the sheetrock outside of the trim.

Bottomline--Anderson's has poor communication all around and lacks professionalism. Their service falls completely short, and leaves us with more work to complete this job correctly. This should never happen with a job that cost over $14K for 3 windows. We were pleased with the initial pitch, but the remainder of the process was absolutely poor. We hope to inform future customers so they do not get blindsided by the remainder of the process as we did. Buyer beware. It's safe to say, I would not recommend Anderson's to friends or family in the future.

Bob and Big Mike are the best! They had a huge job to do but showed up early everyday (4 days!) with smiles on and a great attitude. They had to work around snow and ice and even though it was between 9° and 20° outside, I heard whistling and laughter. They were respectful of our house and most importantly, they were helpful and kind to my 83 year old mother. Of course, their work is beautiful and top notch professionally done; no gaps or smudges, clean corners and caulking! They are the best and I recommend Anderson wholeheartedly!