Patricia
The customer service was great! Although the wait was long, due to the company assisting in fixing my refrigerator, the end result was that all was complete.
December 22, 2025 · Verified
Andrew W
A/C thermostat stopped working. American Home Shield denied claim. Both technicians they sent agreed that it was a faulty thermostat - they said AHS routinely denies claims. AHS sent claim denial letter citing possible power surge. We have had no power surges and even have a top dollar whole house power surge system installed. AHS has become the worst - all they want is your premium and service fees and then won’t fix the issues. Class action suits needed or Attorney General investigations.
December 22, 2025 · Verified
Rob C
The process from start to finish was extremely easy
December 21, 2025 · Verified
CINDY
Fast and did a great job
December 20, 2025 · Verified
Mark M
American home shield is the worst. Anytime you make a claim, whoever they assign always comes out and finds a reason your claim isn’t valid. Or, they find a reason to charge you extra ($800 in my case) to fix the issue. Total scam.
December 20, 2025 · Verified
Aurelia W
From the beginning to the end of the entire homeowner repair experience, it has always been user-friendly. Here’s a breakdown of begin-to end process:
1. Easy online service request/payment
2. Prompt follow up from AHS re: local service assignment
3. Prompt follow up from locally assigned service contractor
4. Explicit email follow up re: estimated date and arrival time
5. Professional and courteous repairman; if work is not completely done, a free follow up service visit to correct the secondary problem is expeditious
To reiterate, the entire process from beginning to end is user-friendly.
December 20, 2025 · Verified
Tonya H
I have been a loyal American Home Shield customer for several years. On 12/02/2025, I submitted a service request for an upstairs toilet that was leaking into the downstairs bathroom. A technician from My Cousin Vinnie came out on 12/05/2025 and informed me that repairs would require cutting into the downstairs bathroom ceiling, which would need approval. At the same time, he attempted to upcharge me for work on an additional bathroom, which I declined after reviewing my warranty coverage thoroughly.
The technician took photos of the downstairs bathroom ceiling and stated that he would submit them for approval. As of today, 12/19/2025, I have contacted My Cousin Vinnie multiple times and have been told that the work order and photos were submitted and are pending approval. However, when I contacted American Home Shield, I was informed that no photos or work order have been received.
American Home Shield has refused to assign a different technician and has offered no assistance beyond contacting the contractor and leaving messages on the contractor's My cousin Vinnie's voicemail. Meanwhile, my toilet remains broken and unusable, creating an ongoing hardship in my home.
December 20, 2025 · Verified
LANCHE H
Our radiators didnt work upstairs during the beginning of the coldest part of the season this year. Long Lane Appliance did an exceptional job on our radiator repair. If I could give them 10 stars I would.
December 19, 2025 · Verified
Alaleh J
Had a service request today. Technician showed up. After an hour his suggestion was to replace the electric heat unit that is 4 years old he was further inappropriate. Followed me to my bedroom. Asked who lived w me. When I asked who was gonna call me back on next steps said “not that I will call you back and ask you out”. Called the AHS and their answer was calling the technician back and asked them for a new vendor and their response was can’t switch. Once I told them I wanted my plan canceled all of a sudden discount was offered and a new vendor was offered. Horrible customer service. Too cumbersome of the process for one service I had to make 5 phone calls. This is truly a scam and how they handled first time I called was inappropriate. Never ever do business with them. When I asked them to cancel plan they pulled back the offer to reimburse the $125 I paid to have the creep technician showing up at my house and making me feel uncomfortable
December 19, 2025 · Verified
MARTHA
Technician Nelson was very helpful.
December 19, 2025 · Verified