American Home Shield

This service is a joke. They charge you a service fee, which has a contractor come out that does nothing and then gives you an estimate even if it’s overpriced on noncovered items America home shield won’t do anything about it. If you asked to speak to a manager, they’ll tell you that a manager can’t call you back for three days. If you want a cash offer, they’ll give you a cash offer. That’s about 1/3 of what the actual cost is. If you want another contractor to come out, they’ll tell you it’s another service fee so basically they won’t help you at all and make excuses of why they won’t help you and then when you want to talk to a manager, you can’t talk to a manager beware

This company is amazing. Our Dryer went out and they fixed it. Our Refrigerator went out and American Home Shield let me buy a Refrigerator of my choice from Best Buy and they sent us the money back like they promised. We recently had some plumbing issues and American Home Shield took care of all 3 problems under 1 deductible. I highly recommend American Home Shield as they do what they say. Very reliable for repairs.

AHS’s cancellation process violates CA Business & Professions Code § 17600. By hiding account numbers and failing to provide a simple online self-service option, AHS creates illegal barriers for consumers. This must be remedied to comply with the Automatic Renewal Law.

If I could give AHS 0 Stars, if I could.

I recently had a furnace go out on me at our cabin in Northern Wisconsin. The temps were single digit - sub-zero overnight. I contacted AHS and was told they would contact local service companies. I was told to call back if I had not heard anything from AHS within 4 hours. I called back 4 1/2 hours later and was told they were still working on finding a service company. I was told to call back if I hadn't received a call within 2 hours. I did just that and was told the same thing as before. By this time it was 10pm. I was told to call back at 8am the next morning, which I did. I was given the same response. This was the 3rd customer service person I spoke with by this time and it was apparent that none of them lived in the United States.

By this time, I asked if I could find my own service company because the companies AHS had tried contacting had not responded. I ask for a list of companies they contacted because I didn't want to waste my time calling companies they had already tried. I asked the customer service for the names of the companies they had tried contacting. She was very reluctant to provide this information. After I told her that I didn't have time to call companies that hadn't responded to AHS, she put me on hold and then finally provided some of the names of the companies. None of them sounded familiar, so when I looked them up online, none of the companies were even local. The one's I could find were 4hrs away. Keep in mind that there are several service providers within 30 minutes of our cabin and AHS didn't contact any of them.

I reached out to one of my local HVAC companies and had someone there in less than 2 hours. They fixed a very simple problem with a relay switch, charge me 1/2 of what the AHS deductible charges and I have not had an issue since then.

I was only up there for 1 day and had to leave. If I would have left, our water lines would have froze and they would have burst. I had to try and heat the cabin with our fireplace that night.

When I asked the customer service rep if I could leave a review, she indicated that I would receive an email from AHS. As expected, I never received an email from AHS asking me to provide feedback on my experience.

Afterwards, I spoke with a local appliance repair person I know in the area. He indicated that he refuses to work with AHS, because they take forever to pay these companies and they won't pay them what they normally charge for a service call.

Needless to say, I WILL NOT be renewing our agreement with AHS. We only purchased it in the first place, when we bought the cabin and we had an older HVAC system and appliances.

I would highly recommend avoiding this compay.

Furnaces needed repair. Ultimately one needed a new motor for the blower and the other needed a capacitor replaced. Basic stuff, but it is below freezing now and expected to get colder. It cost $350 for the repair.

The assigned technician did not contact me within 24 hours as indicated on the dispatch. When I tried contacting him after 24 hours, his voicemail said to text for a quicker response. I texted and did not hear from him.

When I called AHS to determine next steps, the wait was 30-45 minutes and I was required to wait for a call back, which was received at the 45 minute mark. I missed that call as I was taking my elderly dog outside to pee. I immediately called back and again was forced to accept a call back which again happened at the 45 minute mark.
By that time is it was 4pm and I had made the decision to find my own repair person. The repair person was on site when AHS called.

The AHS representative immediately changed the rules that I needed to wait 48 hours to contact the technician. And told me I needed to get pre-authorization to call my own technician.

The dispatch instructions that I printed out reads a technician will contact me within 24 hours. That did not happen.
AHS does not answer their phone so I could not get a pre-authorization.
The weather conditions would not allow another night in freezing temperatures. The damage to my house with freezing pipes and other things could have been astronomical.

AHS denied my request to reimburse me $225 for the service call because I cancelled the service request after I already had a technician and because I was unable to get pre-authorization before I called a technician on my own.

When I asked what they could do since their process failed. I got an apology.

Stay away from from this home warranty. Horrible experience since November. I submited a dryer repair. Ive allowed 7 repair attempts. Despite these several attempts, the appliance remains non-functional. Under the terms of agreement, AHS is responsible for providing a timely and effective resolution. The current "repair-only" approach has proven unsuccessful and is causing significant hardship in my household.
This breach of Contract: Seven failed attempts violate the "timely and functional repair" expectation of your service agreement.
Attempting to speak to a representative is difficult, most are Indians with a heavy accent. They never want to help or say they can not do anything.
I will not recommend this company. To me fellow Army veterans please stay away from this company, waste of time, headache and energy.

Very quick response to my problem . Very good experience all over !

⭐ Short & To the Point

“Fast, reliable, and professional service. The technician was knowledgeable and respectful, and the repair was done right. I will definitely use them again and recommend them to others.”

I requested service for my ice maker that wasn't working any more. The repair was scheduled quickly. The company that was hire, sent someone out promptly and he was able to diagnose the problem and order the parts. After the parts were delivered, I was supposed to let them know and schedule the repair. They called me before I did, which i was very surprised about, because they actually cared. He came back and repaired everything. I am very happy with the service

This 1 star rating is for American Home Shield. Its always happen when you place the work order they charge $100 and after that they ask you more money and gave you excuses this thing will not covered by insurance. Had a bad experience always