American Home Shield

They started off great four years ago, then they changed for the worst! I had standing water under my refrigerator, I called them to send someone out. It took them a week to send someone, all while I'm calling daily to check the status. They finally send someone and that company did nothing said it was a different service request and not appliance (which he was). I called ASH and the poor customer service individuals who clearly read from scripts told me I just had to wait longer!!!! This is terrible service! And why is it called American anything cause nobody who I spoke with was American! I felt like I was not being heard and they did not care about my issue. Oh and not to mention, the price went up drastically from years ago. Needless to say I just cancelled my subsribition cause why have it if it doesnt serve its purpose.

They make you jump through hoops to get service on your appliances or to get new appliances. It's ridiculous!

Horrible customer service!!!!! They outsource their customer service line to countries outside of the US. The language barrier made it very difficult to file a claim. I asked to speak to a manager in the US and they disconnected the line or said that they didn’t know the number! I filed a complaint and emailed American Home Shield headquarters. Zero response! I filed a claim to have my washer repaired and they sent out the most unprofessional repair man. He was not affiliated with any company. He showed up in his own personal vehicle that looked like it had just been in a crash and he didn’t have a name badge, company shirt or anything to identify that he was the repair man. So sketchy!!! I was a woman I was concerned for my safety. And he didn’t even fix the machine!!! I filed a complaint and ask American Home Shield to send a different company to repair the washer!! AHS ignored my complaint and attempted to send out the same guy! They kept increasing the cost and reducing service. In order to close my account with AHS I had to call at least 5 times because the customer service line kept hanging up on me!! I didn’t get transferred to a manager until I started yelling on the phone! Then the manager made it seem like it was my fault that AHS had horrible service and sent sketchy people to my house.

American Home Shield used to be great 5-10years ago when their customer service line was based in the US. Once they outsourced their customer service they went downhill. DO NOT USE AMERICAN HOME SHIELD!!!

Great customer service and it’s not cost that much

Have home warranty service with American Home Shield. Service call for a hot water heater replacement done on 2/24/26. Contractor came and gave an estimate to the warranty company. The non-covered charges were presented to me without an explanation of the charges. I accepted the charges via app. Called to ask what the non-covered charges were. I was told I had to contact the contractor to get the breakdown of charges. After an hour or so on the phone the company finally gave me a break down of the charges. I questioned the charges and then asked what was the cash option. I was told that a request would need to be put in to get the amount of the cash option. I asked that the request be made and was told it would cancel out the acceptance of Non-covered charges. I agreed and asked the rep to proceed. I was told it would take 3-5 business days for the process. 3/2/2026 I called to follow-up on the process. I was then told that they could not give me the cash price due to the item being ordered already. I explained the conversation I had on 2/24. After 2 hours of conversation I was told by the rep they have spoken to the vendor, purchasing and that they can now process the cash in-lieu. She said she would put it in and follow-up with me personally within 24 hours. I called back after 30 hours and was told again that the they could not give me the cash price due to the item being ordered already. I explained the conversation I had on 2/24 and 3/2. After 2.5 hours of conversation I was told by the rep they have spoken to the vendor, purchasing and that they can now process the cash in-lieu and they would follow-up with me within 24 hours. I called the vendor on 3/4 and was told that they do not send back the hot water heater. They keep it and the warranty company bills them for the product. The cash in lieu is not dependent on them returning the water heater. On 3/4 I called again and was told again that the they could not give me the cash price due to the item being ordered already. I explained the conversation I had on 2/24 and 3/2 and 3/3. I was then told that they will need to submit the request and it will take 3 to 5 business days. AHS is lying about processing and refusing to pay per the warranty contract. They also neglect to notify consumers of their options and refused to give details of what is included in their "non-covered" charges when work is submitted. When reaching out via chat they disconnect after collecting your information and asking how they can help. Via phone, the reps will hang up on you and you have to call back multiple times and speak to multiple people but the issue never gets resolved. Just continued "it's in processing".
Just look at all the generic replies they give to negative reviews. Guess what? There is no follow up. Just blank statements to look good on the review.

I really don't want to do this because I recommended this company to a couple of people, but I never submitted a claim till last week. My AC went out; it was blowing nonstop for a couple of days, to the point that my house smelled like a burn. They didn't make it to the house till 3 days after submitting the claim. I took the day off to make sure everything was handled. After inspection, they determined they couldn't fix it because the damage was caused by another person, not by regular wear and tear, which is a lie. I called both companies to request an invoice. I need to know exactly why it was denied and, most likely, hire another person to fix it, but they can't provide me with the invoice. Now, I'm stuck paying for this insurance that can't do anything for my AC. I can't get it fixed because they won't give me the invoice to see what needs fixing. I live in FL, and I have two kids, a 1-year-old and a 3-year-old. Please, I need help. I don't know what to do. All I want is my AC to be fixed.

I would give fewer stars if I could. The technician contracted to my house stopped showing up after the third visit and newly identified problem. Two no call no shows and one cancellation halfway through my day waiting for them . When I spoke to AHS they told me because I had the parts I am stuck with the contractor. I asked to cancel my service and open a new one and they said that would be declining service and null the order. I will be waiting to see if they decide to show up tomorrow at which point I’ll likely just cancel my policy and call it a wash. My dishwasher has been broken since January 12. AHS does not see this as a problem and won’t refund my premiums.i used to recommend them, now i just hope no one listened to me.

DONT US AHS !!! THEY ARE A SCAM AND LIARS !!!
I haven't had heat in my house for 2 weeks now all because the first repair company " couldn't find my part "( they didn't even look ! I googled the part and found it ) then AHS told the repair company to just say I needed a HOLE NEW GAS FURNICE! so i told AHS I want a second opinion and Im still waiting for the new repair company to call me ( yes I tried calling them but it goes to voicemail. ) Please keep in mind I live in NY we have been have blizzards and snow storms the past 2 weeks !!! todays date is 3/3/26 and still have no heat since 2/23/2026!! Also there customer service sucks ! They dont call you , you cant understand them , and they are 0 help ..... If I could give them a - star rating I would ....

I called them more than 10 times to request account cancellation, but they always hung up on me, never allowing me to cancel the account, and they continued to take my money. They even threatened that if I didn't pay, they would put me in their collection. This is terrible; they didn't even give me a chance to talk about canceling the account. They just wanted to get money from me. I advise you never to use this service.

I have been a customer of American Home Shield for 2 years, and not a single issue has been properly resolved.

Issue 1 – Microwave (Fire Hazard):
My microwave started sparking and even catching fire when turned on. A technician visited FIVE times. Each time it would temporarily work for 2–3 months and then fail again. Every visit required a $125 service fee. After two years, the problem is still not permanently fixed. Instead of resolving the issue or replacing the appliance, I am repeatedly told to open a new service request and pay again. At this point, I could have bought a brand-new microwave for less than the total service fees I’ve paid.

Issue 2 – Wall Heater (Safety Concern in Winter):
My living room heater began increasing temperature on its own and would not shut off properly. Concerned about overheating or potential fire risk, we turned the breaker off completely. During winter, we are left without proper heating.

Multiple dispatches were opened. Contractors either:
• Could not diagnose the issue
• Did not know how the system was wired
• Closed the request without fixing it
• Or repeatedly canceled appointments without notice
(Washington Electrician Service Llc)