Joe M
AHS spent a year failing to repair our refrigerator
I opened a claim in August 2025 because our refrigerator was freezing food regardless of the temperature setting. Over the next year, AHS assigned multiple vendors who made dozens of trips to our home. Their portal shows 10 completed dispatches (but each of those were multiple visits to the house), but the refrigerator was never fixed.
AHS has now agreed that it is not repairable—but says its own unsuccessful repair attempts exhausted our $2,000 benefit, so it will not replace it. We also paid three service fees during this process. After a year of appointments, we still have the same broken refrigerator and no replacement. Multiple vendors have told them it was not repairable. But they continued to “reassign”.
I would not purchase an American Home Shield warranty again.
October 20, 2026 · Verified
Daniel P
American Home Shield is a SCAM! AHS is the worst home warranty company! They will deny your claim every time even if it’s a covered item. DO NOT buy a home warranty from them, it’s a waste of money.
October 13, 2026 · Verified
Scott J
American home shield has always been my first choice because of their service
October 13, 2026 · Verified
Kate L
This company straight-up lies in their advertising. They say they will replace broken appliances with a similar cost replacement, but it’s simply not true. My refrigerator which cost $3000 now, not including install, was not working. They came out five times to attempt to repair which cost me $475 in dispatch fees. After they finally determined they could not repair it they offered me $1000 to replace it, leaving me with about $500 not even taking into account the monthly fee fees to try and replace a refrigerator. This company used to be better, not great but better. We have been members for almost 10 years, but I am canceling my contract after this latest debacle and I will never return. I tried several times to work with the company to explain to them why this offer was unjust and unreasonable, and did not fulfill their obligation set forth in their marketing, but they stubbornly refused to offer me anything close to reasonable. Beware. Stay far away, unless you want to lose money.
October 13, 2026 · Verified
James
American home shield gave me peace of mind i can request service when something goes wrong their process is convenient i am happy to have them as part of my home protection
September 18, 2026 · Verified
Samantha O
DO NOT RECOMMEND!
American Home Shield has been absolutely horrible to deal with. This is now the THIRD year in a row that we have had the same issue with our AC unit, and once again they are refusing to cover the parts and labor that are clearly supposed to be covered under our contract. We've paid the non covered amount for 2 years due to them saying its repairable when it needed replaced 3 YEARS AGO.
At this point, they are covering NO labor and only ONE of the parts needed for the repair/replacement, leaving us responsible for the rest. What is the point of paying for a home warranty every month if, when something actually breaks, they find every possible way to avoid paying for the repair?
After three years of dealing with the same AC problem and getting little to no help from AHS, I am beyond frustrated. Their coverage has been completely disappointing and absolutely not worth what we have paid into it.
10/10 DO NOT RECOMMEND American Home Shield
September 14, 2026 · Verified
Mary V
We have had American home shield for the last 5 years, in the beginning it was a good company, but they hire shady contractors who try to extort more money out you with cash. When you call them to let them know, they don’t care. But our latest issue with our refrigerator is going on for several months. We were going to cancel our policy as well because it has almost doubled in 5 years. Our refrigerator is not fixed yet, been going on since May, it’s now September. We don’t even care if it is fixed, we could have gotten a new one with the cost of this, but we can’t cancel our policy. They try to hard sell us and then transfer us to client loyalty or whatever their version is… that department puts you on hold and hangs up after 10-15 minutes every time… we are talking more than 20 calls over the last 8 weeks to try to stop our service. We don’t want it anymore, the service itself has changed and what they pay, it is completely not worth it.
September 9, 2026 · Verified
Hormonium L
I’ve had AHS for several years, and overall, they’re okay when it comes to small repairs here and there. However, whenever it comes to something more serious—like a refrigerator, water heater, HVAC, or AC system—it seems like they find every possible excuse not to cover it. Every single time I’ve had a major issue, the process has been frustrating. Instead of simply fixing or paying for the repair as you would expect from a home warranty company, they come up with reasons to deny the claim or avoid covering the cost.
September 2, 2026 · Verified
Farley N
I have used American Home Sheild a few times since we signed up. Every experience has been great. Requesting service on the app is easy. The local contractor for the repair contacted us within a day and service was started and usually completed quickly. There have been no surprises, other than good surprises! Very happy with this service. We have never participated in a home warranty program before this year but this experience has been excellent.
August 31, 2026 · Verified
aser A
American Home Shield uses dealers who produce fraudulent, fabricated reports to deny legitimate claims. They ignored multiple expert opinions, videos, photos, and documented evidence. One dealer, A‑US Air Conditioning of Texas, even submitted fake pictures from a completely different system to support their false report—none of the photos were from my unit. These misleading reports appear intentionally designed to justify denial, especially for high‑cost repairs like A/C or compressor failures. This reflects a clear pattern of bad‑faith practices and intentional service denial.
To make matters worse, A‑US Air Conditioning of Texas—the dealer they used—submitted fake photos from a completely different system to support their false report. None of the pictures matched my unit, proving the report was intentionally misleading.
August 15, 2026 · Verified
