American Home Shield
Company Highlights
About
American Home Shield
PUT SOME PREDICTABILITY BACK IN YOUR BUDGET.
Protecting Your Largest Investment
How It All Started
Buying a house can be exciting, but also kind of scary. Back in 1971, we decided to make that process a little less scary by founding the home warranty industry. Before American Home Shield, there was nothing to protect homeowners from the expensive and unexpected repair and replacement costs that are inevitable with home ownership. Things like having the stove or washer stop working at the worst possible time or having the A/C quit in the heat of summer. We decided to change all of that and founded the home warranty industry. Our Commitment Continues Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong. Whether you are in the middle of purchasing a home or if you've lived in your current home for years now, we've created a home warranty plan designed to put the control of responsible homeownership back in your hands. With over 16,000 contractors across the nation and the most comprehensive coverage on the market, we've got you covered.
- 54 years in business
- Servicio en Español
- Accepts Emergency Requests
- Offers Military Discounts
View this profile on InstagramAmerican Home Shield (@ahs_warranty) • Instagram photos and videos
Frequently Asked Questions
What sets American Home Shield apart in home warranty?
Founded in 1971, American Home Shield is the industry leader in home warranties, covering systems and appliances of any age, offering nationwide coverage through a large network of qualified professionals, and even covering pre-existing breakdowns and items without maintenance records.
What do AHS home warranty plans cover?
AHS offers tiered plans: ShieldSilver covers core systems (HVAC, plumbing, electrical); ShieldGold adds kitchen and laundry appliances; ShieldPlatinum adds roof leak repair, unlimited AC refrigerant, a free annual HVAC tune-up, and coverage for code modifications or permits.
How do I request a repair through American Home Shield?
Service requests can be made online or via phone. AHS will dispatch a local service professional, who handles diagnosis and repair of covered items—no need for homeowner to find a provider.
How does AHS handle issues after installation?
AHS offers a 30-day workmanship guarantee—if repairs fail within that window, they send a technician back out at no additional cost.
Are there any member perks beyond coverage?
Yes—AHS members get discounted maintenance services like HVAC tune-ups, smart-home setup, carpet cleaning, and lawn care, plus partner offers. ShieldPlatinum also includes a complimentary annual HVAC tune-up.
What fees and terms are part of the coverage?
Plans involve a service call fee chosen by the member. Coverage starts after a standard 30-day waiting period (unless part of a real estate transaction), lasts 12 months, and there's no limit on the number of covered repairs per term.
Can I get coverage even if my systems are very old?
Absolutely—AHS covers items regardless of age, condition, or lack of maintenance history (no inspection needed).
Can AHS be added during a home purchase or sale?
Yes, real estate-specific plans are available. When included in a sale, new homeowner coverage activates immediately at closing, skipping the typical waiting period.
Why choose AHS over other warranty providers?
AHS handles more claims than competitors and has paid billions in customer claims over the past decade. With a long-standing history, vast contractor network, and adaptable plans, they offer unmatched coverage.
Do AHS plans save homeowners money in the long run?
Yes—home warranties with AHS typically cost less than $1 per day, providing predictable repair costs and convenience compared to the potential high costs of unexpected system or appliance failures.
Promotions
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50% Off Select Plans
- Halloween Sale: Oct 24-31
Terms and ConditionsHalloween Sale: Oct 24-31
Expires 10/31/25
Homeowner Reviews
American Home Shield
Reviews by Platform
- 3.9 / 5
- 4.5 / 5
- 4.0 / 5
- B
Only show reviews that mention…
8,484 reviews
Janet P
It was a fast and reliable service. They walked me through what needed to be done and explained everything. Replied it within an hour and everything worked perfectly.
October 27, 2025 · Verified
KeishaMarie D
I would give it negative stars if I could! I’ve been an American Home Shield customer, and my experience has been extremely disappointing. I filed a refrigerator claim on September 30, 2025, and after three separate technicians, multiple parts orders, and more than 17 days without a working fridge, the issue still isn’t resolved. One technician confirmed the fridge is beyond economical repair and needs replacement, yet AHS continues to delay with more repair attempts.
I’ve lost hundreds of dollars in spoiled food, have been living out of a cooler, and my health and mental wellbeing have been affected by the ongoing stress. Their customer service representatives offer apologies but no action, and their contractors are inconsistent in communication and professionalism.
While I appreciate that my $100 service fee was eventually refunded, this experience has shown that American Home Shield does not prioritize customer care or timely resolution. After this ordeal, I cannot recommend their services to anyone seeking dependable home warranty coverage.
I’ve lost hundreds of dollars in spoiled food, have been living out of a cooler, and my health and mental wellbeing have been affected by the ongoing stress. Their customer service representatives offer apologies but no action, and their contractors are inconsistent in communication and professionalism.
While I appreciate that my $100 service fee was eventually refunded, this experience has shown that American Home Shield does not prioritize customer care or timely resolution. After this ordeal, I cannot recommend their services to anyone seeking dependable home warranty coverage.
October 27, 2025 · Verified
Smilie
After waiting for my HVAC repair for over a month and having contacted AHS numerous times trying to get my unit fixed I am beyond frustrated. AHS response is to tell you they will send an email to the company sent out by AHS to fix my HVAC. I live in AZ. I contacted AHS Sept. 12, 2025. Two weeks later I was still waiting for someone to come out. The company AHS assigned my case to doesn’t answer the phone. I was finally able to get an appointment through me sending an email to that company. Since then I have been waiting for a compressor for my unit. I have contacted AHS and the company they assigned numerous times and am still waiting for a repair. Today is Oct. 26, 2025. Customer #470898638.
As requested by AHS reply I have sent them an email to the only address I have for them. You notice when you read the reply from them they don’t give a way for me to DM them. Perhaps it looks better for them on this negative review that they replied
As requested by AHS reply I have sent them an email to the only address I have for them. You notice when you read the reply from them they don’t give a way for me to DM them. Perhaps it looks better for them on this negative review that they replied
October 27, 2025 · Verified
Heather C
Super easy to request service and if it’s urgent AHS will expedite the request. The contractor was on time, fast and polite. Well worth the monthly fee and service cost.
October 26, 2025 · Verified
Michael D
Dispatch: 481427458
I discovered our flooded basement on 22 October. At 1658 hrs I made my initial dispatch request with American Home Shield (AHS).
On 23 October at 1128 I made contact with AHS chat and requested they expedite the dispatch because the “water” in the basement was sewage based. In addition, we could not use our toilets or run any water down the drains/
After several more attempts with the “chat”, I made a phone call to customer support at about 1400 hrs. The heavily accented male explained that AHS was still waiting for one of two plumbers to respond to them and further advised that if no technician was located by the 24-hour mark, AHS would email me an authorization to seek my own plumber.
At 1100 hrs on 24 October, 41 hours after my initial request, I spoke to still another heavily accented individual who was supposed to be a supervisor. Although difficult to understand her English, I was able to understand that if they couldn’t arrange a service call in another 2-4 hours, I would receive a return call and might receive permission to call a local plumber as long as it met with their specific policy criteria.
It is now 1400 hrs. (45 hours after request) and I have had no further contact with AHS and am forced to start looking for a local plumber. All this on a Friday afternoon while we deal with a contaminated basement and on ability to run water or use the toilets.
I discovered our flooded basement on 22 October. At 1658 hrs I made my initial dispatch request with American Home Shield (AHS).
On 23 October at 1128 I made contact with AHS chat and requested they expedite the dispatch because the “water” in the basement was sewage based. In addition, we could not use our toilets or run any water down the drains/
After several more attempts with the “chat”, I made a phone call to customer support at about 1400 hrs. The heavily accented male explained that AHS was still waiting for one of two plumbers to respond to them and further advised that if no technician was located by the 24-hour mark, AHS would email me an authorization to seek my own plumber.
At 1100 hrs on 24 October, 41 hours after my initial request, I spoke to still another heavily accented individual who was supposed to be a supervisor. Although difficult to understand her English, I was able to understand that if they couldn’t arrange a service call in another 2-4 hours, I would receive a return call and might receive permission to call a local plumber as long as it met with their specific policy criteria.
It is now 1400 hrs. (45 hours after request) and I have had no further contact with AHS and am forced to start looking for a local plumber. All this on a Friday afternoon while we deal with a contaminated basement and on ability to run water or use the toilets.
October 24, 2025 · Verified
ERIC
Prompt and informative
October 24, 2025 · Verified
Jeanette C
Why issue a policy where they don't have service techs? Our rental home is in a rural area in Michigan. The water heater broke and a claim was submitted weeks ago. The first and only repair service they assigned us said they don't work with AHS anymore "because they don't pay". AHS said they have no one else but we can find my own repair company or do a video visit with a repair guy. Finally, a repair person called my husband and said to go ahead and replace it and they would reimburse. I was given an address to send the receipt to (which of course, I lost). I logged in today to get the address and was doing the "chat" with AHS. I got booted when the rep didn't reply in time after I provided my info. Second time I was told I had to call. I called and was told they would not reimburse me because the claim was closed. Trying to reopen it but I don't have much faith UGH!
October 24, 2025 · Verified
CONTRINA
excellent customer service
October 23, 2025 · Verified
GPK
Easy to make appointment and transparent.
October 23, 2025 · Verified
Kimberly M
Quick response
October 23, 2025 · Verified
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