American Home Shield

AHS was great in seeing this through. Sears kept shipping a ceramic element and it was broken. AHS helped to get them to ship one in better packaging and 6 months later and 6 attempts it was finally fixed.

They scheduled the service visit in a very timely manner, and then the service to my sump pump was completed on the date and within the time frame quoted

not worth the cost of the contract. they will lie about what vendors reported as a way to deny coverage. when faced with screen shots provided by vendors of good faith, AHS stands on denials with information they invent. outrageous!

I had a service call with American Home shield . Gave the company complete details of the problem. They charged my credit card $100 per my agreement with them. The contractor came out walked around 5 minutes. then wanted to charge me an additional $800 because the service was stated as pre-existing. But if it's not currently at fault. Then it is pre-existing. Called AHS and they refused to refund my $100 and charge an additional $100 for second opinion. Another way for AHS and Contractor to steal from customers. Buyer be aware.

Update: I was contacted by a Supervisor from American Home Shield, who acknowledge that they never offered me the cash out option for my LG washing machine. However, she stood fast to tell me the option was not available. They were not going to offer me a cash out. Her solution was to send me back to customer service to see if they can help me get a tech to fix it. Meanwhile my machine is still excluded from my contract. I have not heard from anyone at Headquarter. I went out and bought my washing machine. That defeat the purpose of having this insurance.

The coldest day of the year (-13F!) our furnace died. Thank goodness for American Home Shield. They set up an appointment with a local heating company who came the same day, saving our house from further damage. The company they hired were terrific, fixed what was needed & our furnace is running like a champ! Can't thank your company enough - you made a potentially disastrous situation go away!

I am very disappointed with my experience with American Home Shield.

On almost three different service calls for the same unit, I was charged a $125 deductible each time. That means I have already paid $375, and the issue has still not been properly resolved. The unit is already 10 years old, and instead of offering a permanent solution, it feels like they continue making temporary repairs while collecting deductibles.

At this point, it seems like they are waiting for the total cost to reach $600 or more before considering a replacement. This process is frustrating and expensive for the customer.

To make matters worse, the technician who attended us was extremely rude to me and was even disrespectful to the American Home Shield representative during the phone call. That level of unprofessional behavior is completely unacceptable.

Paying multiple deductibles for the same recurring problem and receiving poor customer service is very disappointing.

Estoy muy decepcionado con mi experiencia con American Home Shield.

En casi tres ocasiones han enviado técnicos a reparar la misma unidad, y cada vez me han cobrado un deducible de $125. Esto significa que ya he pagado $375 y el problema aún no se ha resuelto correctamente. La unidad tiene 10 años, y en lugar de ofrecer una solución definitiva, parece que solo hacen reparaciones temporales mientras siguen cobrando el deducible.

Da la impresión de que están esperando que el costo acumulado llegue a $600 o más para considerar reemplazar la unidad. Este proceso es frustrante y costoso para el cliente.

Para empeorar la situación, el técnico que nos atendió fue extremadamente grosero conmigo e incluso fue irrespetuoso con el representante de American Home Shield durante la llamada. Ese comportamiento poco profesional es completamente inaceptable.

Pagar múltiples deducibles por el mismo problema recurrente y recibir mal servicio al cliente es muy decepcionante.

I was warned not to go with this company ! I read all the bad reviews . But stupid me I didn’t follow my gut.
I have been paying this policy for over 1 year . Never made a claim . I had plumbing issues in my bathroom ( toilet running ) and I couldn’t use my sink because it was clogged. .
They made me pay the 125.00 up front ( which I knew that )
They finally called me 2 weeks later and said we can’t find a contractor in your area . LIE
We are flooded with plumbers. The plumbers I reached out to said they will not do work for home shield because they never get paid .
So after begging for my 125.00 dollars back because they couldn’t find anyone . They keep telling me the will credit my credit card back . I’m still waiting .
They told me go hire my own plumber and they said AFTER REVIEWING THE Bill We Will make our decision weather or not we can pay it .
There said they will need to verify I kept up maintenance on my plumbing . What ???
That’s in sane ! Who gets maintenance on their plumbing for the toilet it gets better ! I canceled my monthly subscription. And they charged me 49.00 dollars to cancel

Punctual, professional and friendly.

The customer service is great, the scheduling and follow ups are very good, I am disappointed that what is promised and when it comes to actual payment don't even come close, according to the plan I am supposed have a coverage up to $5000 with my HVAC system, when the technician suggested a replacement furnace since mine is too old to source parts, the estimate for a new system is $4000 total, my portion is $3334, my warranty paid $667 of the total bill. I just find the coverage is very misleading.