American home shield gave me peace of mind i can request service when something goes wrong their process is convenient i am happy to have them as part of my home protection
Company Highlights
About American Home Shield
PUT SOME PREDICTABILITY BACK IN YOUR BUDGET.
Protecting Your Largest Investment
How It All Started
Buying a house can be exciting, but also kind of scary. Back in 1971, we decided to make that process a little less scary by founding the home warranty industry. Before American Home Shield, there was nothing to protect homeowners from the expensive and unexpected repair and replacement costs that are inevitable with home ownership. Things like having the stove or washer stop working at the worst possible time or having the A/C quit in the heat of summer. We decided to change all of that and founded the home warranty industry. Our Commitment Continues Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong. Whether you are in the middle of purchasing a home or if you've lived in your current home for years now, we've created a home warranty plan designed to put the control of responsible homeownership back in your hands. With over 16,000 contractors across the nation and the most comprehensive coverage on the market, we've got you covered.
- 55 years in business
- Servicio en Español
Frequently Asked Questions
Current Promotions
-
Sign up for any American Home Shield home warranty plan and receive $50 off your first year of coverage. Protect your home systems and appliances including heating, cooling, plumbing, electrical, kitchen appliances, and more.Sign up online to automatically receive the discount.View promotion details
Terms and Conditions
Valid for new customers only. Not combinable with other offers. See site for full terms.
Homeowner Reviews
2,174 reviews
DO NOT RECOMMEND!
American Home Shield has been absolutely horrible to deal with. This is now the THIRD year in a row that we have had the same issue with our AC unit, and once again they are refusing to cover the parts and labor that are clearly supposed to be covered under our contract. We've paid the non covered amount for 2 years due to them saying its repairable when it needed replaced 3 YEARS AGO.
At this point, they are covering NO labor and only ONE of the parts needed for the repair/replacement, leaving us responsible for the rest. What is the point of paying for a home warranty every month if, when something actually breaks, they find every possible way to avoid paying for the repair?
After three years of dealing with the same AC problem and getting little to no help from AHS, I am beyond frustrated. Their coverage has been completely disappointing and absolutely not worth what we have paid into it.
10/10 DO NOT RECOMMEND American Home Shield
American Home Shield has been absolutely horrible to deal with. This is now the THIRD year in a row that we have had the same issue with our AC unit, and once again they are refusing to cover the parts and labor that are clearly supposed to be covered under our contract. We've paid the non covered amount for 2 years due to them saying its repairable when it needed replaced 3 YEARS AGO.
At this point, they are covering NO labor and only ONE of the parts needed for the repair/replacement, leaving us responsible for the rest. What is the point of paying for a home warranty every month if, when something actually breaks, they find every possible way to avoid paying for the repair?
After three years of dealing with the same AC problem and getting little to no help from AHS, I am beyond frustrated. Their coverage has been completely disappointing and absolutely not worth what we have paid into it.
10/10 DO NOT RECOMMEND American Home Shield
We have had American home shield for the last 5 years, in the beginning it was a good company, but they hire shady contractors who try to extort more money out you with cash. When you call them to let them know, they don’t care. But our latest issue with our refrigerator is going on for several months. We were going to cancel our policy as well because it has almost doubled in 5 years. Our refrigerator is not fixed yet, been going on since May, it’s now September. We don’t even care if it is fixed, we could have gotten a new one with the cost of this, but we can’t cancel our policy. They try to hard sell us and then transfer us to client loyalty or whatever their version is… that department puts you on hold and hangs up after 10-15 minutes every time… we are talking more than 20 calls over the last 8 weeks to try to stop our service. We don’t want it anymore, the service itself has changed and what they pay, it is completely not worth it.
I’ve had AHS for several years, and overall, they’re okay when it comes to small repairs here and there. However, whenever it comes to something more serious—like a refrigerator, water heater, HVAC, or AC system—it seems like they find every possible excuse not to cover it. Every single time I’ve had a major issue, the process has been frustrating. Instead of simply fixing or paying for the repair as you would expect from a home warranty company, they come up with reasons to deny the claim or avoid covering the cost.
American Home Shield uses dealers who produce fraudulent, fabricated reports to deny legitimate claims. They ignored multiple expert opinions, videos, photos, and documented evidence. One dealer, A‑US Air Conditioning of Texas, even submitted fake pictures from a completely different system to support their false report—none of the photos were from my unit. These misleading reports appear intentionally designed to justify denial, especially for high‑cost repairs like A/C or compressor failures. This reflects a clear pattern of bad‑faith practices and intentional service denial.
To make matters worse, A‑US Air Conditioning of Texas—the dealer they used—submitted fake photos from a completely different system to support their false report. None of the pictures matched my unit, proving the report was intentionally misleading.
To make matters worse, A‑US Air Conditioning of Texas—the dealer they used—submitted fake photos from a completely different system to support their false report. None of the pictures matched my unit, proving the report was intentionally misleading.
If I could give 5💩, instead ⭐️, I would give AHS FIVE💩!
We had AHS Warranty over 10 years.
Last week MONDAY we had a serious emergency with a broken cold water pipe between the kitchen wall under our sink. AHS DROPPED THE BALL😡
Unable to speak to a representative, to explain we were without city water throughout our entire house. AHS emailed us that a plumber would contact us in a day or so. We called the plumber AHS assigned for the service repair. We explained to them our emergency situation & the plumber scheduled us for service for the following day. The plumber was there for 1 hour after doing ABSOLUTELY NOTHING! All he did was complain how AHS was awful with getting authorization & how long it took for AHS to respond to their vendors to get fast authorization. It takes DAYS, he said😰 AND he said he didn’t have the tool needed to cut into the back cabinet & sheet rock to get at the broken pipe😡He stated his time was up & he had more calls to tend to & left us hanging ⚠️He left us with PLUS he called EcoDry to our house to access the problem, no charge to us, only to find out that EcoDry was trying to SCAM us by scaring us during a time we were vulnerable for help.
We NEVER heard a word from AHS ‘s plumber or AHS, BUT we DID hear from EcoDry who wanted to come out to start demo!🤔😳 He explained our Homeowner’s Insurance deductible wouldn’t be enough & he got authorization from our Homeowner Insurance company, because, according to EcoDry, the cost would be well over $8,000.00‼️
⚠️ONE QUESTIONS:
ARE THESE COMPANIES, AHS, AHS’s PLUMBING SERVICE & EcoDry WORKING TOGETHER TO SCAM PEOPLE TO MAKE MORE MONEY⁉️ All the while the CUSTOMERS out $$$$ AS WELL AS HOMEOWNER INSURANCE COMPANIES, who will in turn increase the customers premiums or possibly drop them!
⚠️AHS has gone down hill fast & taking advantage of customers by only servicing minor problems. In case of a true emergency AHS S U C K S⚠️
On Wednesday we called AHS explaining the seriousness of the broken water line & needing to get buckets of water from neighbors to flush the toilets & having to buy gallons of water to wash, drink & brush our teeth! They said they couldn’t do anything until they hear from the plumber to get authorization.
By late Wednesday we had searched for another plumber & got a name of a good plumber that came out that day & after 4 hours the job was complete. His price was reasonable, he was very clean & EXTREMELY HELPFUL!
We had AHS more than a decade. During that time we seldom used their service unless we felt it was an emergency: Heat-pump, washer or water heater. We spent over $1,000 for their GOLD MEMBERSHIP & they can’t provide service when their customers are in an emergency situation! What our total cost for the plumber & a leak locating service was FAR LESS than our annual AHS premiums.
We had AHS Warranty over 10 years.
Last week MONDAY we had a serious emergency with a broken cold water pipe between the kitchen wall under our sink. AHS DROPPED THE BALL😡
Unable to speak to a representative, to explain we were without city water throughout our entire house. AHS emailed us that a plumber would contact us in a day or so. We called the plumber AHS assigned for the service repair. We explained to them our emergency situation & the plumber scheduled us for service for the following day. The plumber was there for 1 hour after doing ABSOLUTELY NOTHING! All he did was complain how AHS was awful with getting authorization & how long it took for AHS to respond to their vendors to get fast authorization. It takes DAYS, he said😰 AND he said he didn’t have the tool needed to cut into the back cabinet & sheet rock to get at the broken pipe😡He stated his time was up & he had more calls to tend to & left us hanging ⚠️He left us with PLUS he called EcoDry to our house to access the problem, no charge to us, only to find out that EcoDry was trying to SCAM us by scaring us during a time we were vulnerable for help.
We NEVER heard a word from AHS ‘s plumber or AHS, BUT we DID hear from EcoDry who wanted to come out to start demo!🤔😳 He explained our Homeowner’s Insurance deductible wouldn’t be enough & he got authorization from our Homeowner Insurance company, because, according to EcoDry, the cost would be well over $8,000.00‼️
⚠️ONE QUESTIONS:
ARE THESE COMPANIES, AHS, AHS’s PLUMBING SERVICE & EcoDry WORKING TOGETHER TO SCAM PEOPLE TO MAKE MORE MONEY⁉️ All the while the CUSTOMERS out $$$$ AS WELL AS HOMEOWNER INSURANCE COMPANIES, who will in turn increase the customers premiums or possibly drop them!
⚠️AHS has gone down hill fast & taking advantage of customers by only servicing minor problems. In case of a true emergency AHS S U C K S⚠️
On Wednesday we called AHS explaining the seriousness of the broken water line & needing to get buckets of water from neighbors to flush the toilets & having to buy gallons of water to wash, drink & brush our teeth! They said they couldn’t do anything until they hear from the plumber to get authorization.
By late Wednesday we had searched for another plumber & got a name of a good plumber that came out that day & after 4 hours the job was complete. His price was reasonable, he was very clean & EXTREMELY HELPFUL!
We had AHS more than a decade. During that time we seldom used their service unless we felt it was an emergency: Heat-pump, washer or water heater. We spent over $1,000 for their GOLD MEMBERSHIP & they can’t provide service when their customers are in an emergency situation! What our total cost for the plumber & a leak locating service was FAR LESS than our annual AHS premiums.
Update - It is 07/27 @ 12:17 PM - service has not been completed, AHS called to "reassign" my vendor, extending the E service another 28 hrs. (Tuesday (28th) by 4 pm. Absolutely fraudulent.
My claim was approved for emergency status on Friday, July 24, at approximately 3:30 PM due to the extreme heat and the associated health risks. At that time, the National Weather Service had issued an Extreme Heat Warning, which remains in effect through Monday, July 27, at 8:00 PM.
Despite the emergency approval, I have not been contacted by any assigned vendor. Sunday I was informed that I could not hire my own licensed HVAC contractor, that the cost of a hotel would not be covered, and that I would need to wait an additional four hours for a new vendor to be assigned and accept the work order. I was then told the newly assigned vendor could take up to another 24 hours to respond.
This means that an emergency service request approved on Friday afternoon may not receive service until Monday evening at the earliest—approximately three days after the emergency was approved.
Given the extreme temperatures and the lack of timely emergency assistance, I had no reasonable alternative but to hire my own licensed HVAC technician to restore cooling to my home. I also had to purchase a portable air conditioner to prevent my pets from suffering heat-related illness or death, and I incurred the expense of one night in a hotel because my home was unsafe to occupy without adequate cooling.
I fully expect to be reimbursed for the emergency HVAC repair, the portable air conditioning unit, and one night's hotel accommodations, as these expenses were necessary solely because emergency services were not provided within a reasonable timeframe.
My claim was approved for emergency status on Friday, July 24, at approximately 3:30 PM due to the extreme heat and the associated health risks. At that time, the National Weather Service had issued an Extreme Heat Warning, which remains in effect through Monday, July 27, at 8:00 PM.
Despite the emergency approval, I have not been contacted by any assigned vendor. Sunday I was informed that I could not hire my own licensed HVAC contractor, that the cost of a hotel would not be covered, and that I would need to wait an additional four hours for a new vendor to be assigned and accept the work order. I was then told the newly assigned vendor could take up to another 24 hours to respond.
This means that an emergency service request approved on Friday afternoon may not receive service until Monday evening at the earliest—approximately three days after the emergency was approved.
Given the extreme temperatures and the lack of timely emergency assistance, I had no reasonable alternative but to hire my own licensed HVAC technician to restore cooling to my home. I also had to purchase a portable air conditioner to prevent my pets from suffering heat-related illness or death, and I incurred the expense of one night in a hotel because my home was unsafe to occupy without adequate cooling.
I fully expect to be reimbursed for the emergency HVAC repair, the portable air conditioning unit, and one night's hotel accommodations, as these expenses were necessary solely because emergency services were not provided within a reasonable timeframe.
I'm not sure if the reviews are fake or if it's location dependent, but the American Home Shield coverage in Los Angeles, CA is definitely a scam. They only send out the lowest one-star reviewed companies in your area. The person I got refused to provide a license number and broke the appliance worse and damaged my home, and AHS will not do anything about it and kept wanting the same incompetent guy to come out and waste my time and do nothing. After a month and a half, they finally consented to replace the washer/dryer, but there was only one option that would fit in my condo. I verified the dimensions and ordered it, and there was even a popup having me agree to the dimensions. Well, it was the wrong dimensions, meaning I have a washing machine sticking out into the doorway. AHS said I should have called the manufacturer to verify. They will allow me to pay a restocking fee and then cash me out for HALF the amount I would need to get a machine that will actually work with the space. Then a supervisor said she'd waive the fee and get me new replacement offers, then she disappeared and now they say nobody works there by that name. Not only do they want the restock fee that I have in writing was waived, now they say the "wear and tear" initial diagnosis is now "misuse" and they're denying it. How can you do that when we already got to the replacement phase and you already stole my old machine so I can't even ask for a second opinion?
It is a waste of money, but worse it's just the frustration and wasted time and being jerked around constantly. If I were paid my usual hourly rate for all the time I've spent on hold with these people, I could have afforded to get a replacement machine myself.
Meanwhile, the first "repair" person also broke my microwave and did not fix the fridge. After a month AHS sent out a second repair person and then denied repairs because the damage was caused by the first guy.
I think eventually AHS will get what they deserve if there is any justice in the world. Please save your money and sanity and do not sign up for this horrible company.
Please note that they charge a cancellation fee.
It is a waste of money, but worse it's just the frustration and wasted time and being jerked around constantly. If I were paid my usual hourly rate for all the time I've spent on hold with these people, I could have afforded to get a replacement machine myself.
Meanwhile, the first "repair" person also broke my microwave and did not fix the fridge. After a month AHS sent out a second repair person and then denied repairs because the damage was caused by the first guy.
I think eventually AHS will get what they deserve if there is any justice in the world. Please save your money and sanity and do not sign up for this horrible company.
Please note that they charge a cancellation fee.
Do not under any circumstances use AHS for your home warranty. I have been waiting 6 months to have my air conditioning fixed. They squeeze their contractors down to nothing, refusing to pay them decent rates for the work. The result is substandard parts that take a month to arrive and then don't work, and contractors who take on the job and then quit it and refuse to do the work because it's not worth their while for the pittance that AHS offers them. I have had 2 contractors show up and then refuse to continue with the job, and numerous faulty parts fitted causing months and months of delays. The useless AHS Asian-based customer service reps are hard to understand, and are also too incompetent to take charge and responsibility. Instead all they can do is verify your account three times and read from scripts with generic responses that give you no solutions. This company is a complete joke. Stay very far away!
In June 2025, I renewed my American Home Shield (AHS) ShieldGold Warranty Plan ($38.99/month). All premium payments have been made timely and in full. On 4/20/26, our water heater suffered a catastrophic leak, and I submitted a claim and paid the $125 service call fee. AHS assigned a third-party contractor, AM PM Plumbing. On 4/22/26, their technician confirmed the unit required replacement but quoted an additional out-of-pocket cost of $615 for basic modification materials. Furthermore, the technician offered a written $100 discount (offending quote attached) contingent upon providing a 5-star review after the completion of the work. When I questioned this unethical practice, the contractor’s office stated that AHS approves of this review-manipulation strategy, which appears to violate FTC guidelines. Due to the contractor's
unprofessional business practices and inflated out-of-pocket quotes, I requested a cash-in-lieu buyout from AHS to purchase a comparable replacement unit, which retails for approximately $600. On 5/11/26, AHS offered a buyout of only $160. This amount is insufficient to purchase any comparable water heater. Despite multiple escalations to supervisors and the escalation team, AHS refuses to provide the itemized calculations for this valuation. AHS is failing to honor the spirit of the warranty by offering a buyout that does not nearly approach covering the cost of a replacement unit.
unprofessional business practices and inflated out-of-pocket quotes, I requested a cash-in-lieu buyout from AHS to purchase a comparable replacement unit, which retails for approximately $600. On 5/11/26, AHS offered a buyout of only $160. This amount is insufficient to purchase any comparable water heater. Despite multiple escalations to supervisors and the escalation team, AHS refuses to provide the itemized calculations for this valuation. AHS is failing to honor the spirit of the warranty by offering a buyout that does not nearly approach covering the cost of a replacement unit.
