American Home Shield

Terrible customer experience.
Scheduled a service; contractor came out to my house and told me it's not under warranty and left; American Home Shield charged me $100 for nothing and won't even reimburse me for the fee! Ridiculous - just simply charging you money for nothing

Tech showed up as scheduled to look at Washing Machine.
Said parts are not available. He would have to file a report in order to get to next step, replacement.
Never filed a report!
Impossible to speak with anyone.
Just a big runaround.
Stay away from AHS.
They’ll gladly take your money.
Not worth the hassle. Now you know why they have a 3.9 rating.
How this company is still in business is beyond me!

I am very disappointed with my experience with American Home Shield.

On almost three different service calls for the same unit, I was charged a $125 deductible each time. That means I have already paid $375, and the issue has still not been properly resolved. The unit is already 10 years old, and instead of offering a permanent solution, it feels like they continue making temporary repairs while collecting deductibles.

At this point, it seems like they are waiting for the total cost to reach $600 or more before considering a replacement. This process is frustrating and expensive for the customer.

To make matters worse, the technician who attended us was extremely rude to me and was even disrespectful to the American Home Shield representative during the phone call. That level of unprofessional behavior is completely unacceptable.

Paying multiple deductibles for the same recurring problem and receiving poor customer service is very disappointing.

Estoy muy decepcionado con mi experiencia con American Home Shield.

En casi tres ocasiones han enviado técnicos a reparar la misma unidad, y cada vez me han cobrado un deducible de $125. Esto significa que ya he pagado $375 y el problema aún no se ha resuelto correctamente. La unidad tiene 10 años, y en lugar de ofrecer una solución definitiva, parece que solo hacen reparaciones temporales mientras siguen cobrando el deducible.

Da la impresión de que están esperando que el costo acumulado llegue a $600 o más para considerar reemplazar la unidad. Este proceso es frustrante y costoso para el cliente.

Para empeorar la situación, el técnico que nos atendió fue extremadamente grosero conmigo e incluso fue irrespetuoso con el representante de American Home Shield durante la llamada. Ese comportamiento poco profesional es completamente inaceptable.

Pagar múltiples deducibles por el mismo problema recurrente y recibir mal servicio al cliente es muy decepcionante.

I was warned not to go with this company ! I read all the bad reviews . But stupid me I didn’t follow my gut.
I have been paying this policy for over 1 year . Never made a claim . I had plumbing issues in my bathroom ( toilet running ) and I couldn’t use my sink because it was clogged. .
They made me pay the 125.00 up front ( which I knew that )
They finally called me 2 weeks later and said we can’t find a contractor in your area . LIE
We are flooded with plumbers. The plumbers I reached out to said they will not do work for home shield because they never get paid .
So after begging for my 125.00 dollars back because they couldn’t find anyone . They keep telling me the will credit my credit card back . I’m still waiting .
They told me go hire my own plumber and they said AFTER REVIEWING THE Bill We Will make our decision weather or not we can pay it .
There said they will need to verify I kept up maintenance on my plumbing . What ???
That’s in sane ! Who gets maintenance on their plumbing for the toilet it gets better ! I canceled my monthly subscription. And they charged me 49.00 dollars to cancel

over the years I submitted three service request and zero have been fulfilled. They never have technicians available for next day services. I had to self resolve a toilet issue and most recently a furnace issue. It has been 0° in the midwest- certain areas and when I called the appointment was scheduled for four days later when ask if there’s a sooner appointment, I was told no therefore I had to self resolved. I called to cancel my policy and it was like fighting with the mafia. Finally, I was transferred to a representative in the United States who would cancel my policy. She had the audacity to ask me if I told the representative that it was cold because those representatives are in another country. I told her it is not my responsibility to train your staff. Then she tried to talk me into keeping the policy. I had to use some very unpleasant words to her to understand that I do not want this policy. Therefore, this has been a total rip off all I can say now is buyer beware. Do not waste your money on this company.

I had a sudden spark to get AHS. Especially after seeing all those commercials. I got it and have never felt so… Grown up! I reached out, they came and fixed an issue that was beginning to irk me! Standing in ankle deep water when you’re just trying to shower is frustrating. Within mere moments they found the issue , and I no longer stand in ankle deep water. I look at my feet every time I shower and think… man— I love these guys. I recommend it to ANYONE! I’m not a paid fan either lol. I tell people because it’s important, it’s so needed! Such skilled people came into my home. I couldn’t have been more proud.

I am writing to express my extreme disappointment with American Home Shield's handling of a recent repair claim. A request opened on January 7th remains unresolved nearly four weeks later, and the experience has been nothing short of a failure.

Key issues encountered:

Technical Incompetence: The assigned service professional has visited my home four times and has yet to correctly diagnose or resolve the underlying problem.

Administrative Gridlock: There is a complete disconnect between AHS and their contractors. Customer service defers to the contractor, while the contractor claims AHS is restricting their ability to order parts.

Lack of Flexibility: Despite the ongoing failure to fix the issue, AHS refuses to allow me to hire an independent technician or provide reimbursement for a replacement appliance.

Zero Urgency: I have been left without a functional microwave for a month. AHS seems content to keep customers waiting indefinitely without any regard for the inconvenience caused.

Paying for a home warranty is a promise of service that has not been met here. This has been a bitter and unpleasant experience, and I strongly urge others to avoid American Home Shield due to these systemic communication and policy issues.

This company and their vendors are the worst, It has been over a month since they came to diagnose my stove to repair. The parts came in 2 weeks ago and I haven't heard anything from them. I have called 4x to get this resolved, even when I got transferred to the escalation team they only claim someone will be reaching out soon and they hang up in your face. TBL Appliance Services and American home shield are the WORST

Absolutely Terrible! I had a broken well pump which obviously means no water. They strung me along for days, claiming that they were trying to locate an approved well repair service. There are at least 10 in my area that could come out the same day and make the repair. AHS would not use any of them, even though I made them aware of that because they did not meet whatever ridiculous guidelines they have in place! I finally gave up on them and had the repair made with a local well service within a few hours, but I had to pay for it! They deserve ZERO stars!

Would give 0 if I could. Pay them, but when you need them to do something, a bid stays "in review" status for indefinite amounts of time. If you have an emergency, you better hope you don't have AHS, because they do not care, and will get back to you...eventually.