American Home Shield

I switched from 2-10 Home Warranty to AHS because I had heard great things about their service. Unfortunately, after a year with AHS, I can honestly say their customer service has been disappointing. Compared to 2-10, AHS falls short—2-10 provided better support, and while AHS charges $25 more for a service call, the experience hasn’t justified the cost.
Despite paying for a full year, the one time I submitted an HVAC request, AHS failed me. I submitted the request multiple times through their website and even received email confirmations, yet when I finally spoke to someone, they had no record of my request. I also tried using their chat feature, but the information I received there turned out to be incorrect.
When a technician finally came out, AHS was supposed to send a quote for replacing my old HVAC system. I’m still waiting. It took far too long just to get someone assigned to the job, and the lack of follow-up has been frustrating.
Needless to say, I’m now looking for a better home warranty provider—one that values customer service. If you choose AHS, I hope your experience is better than mine, but based on what I’ve seen, good luck.

I have been a customer of this home warranty company for over 20 years, and unfortunately the quality of their service and coverage has consistently declined over the years. During this long period, I have only filed a few claims, but every single experience has been extremely disappointing. When my 80-gallon water heater failed, it took over a month to be replaced, and they installed a significantly inferior 50-gallon unit instead of a comparable replacement. Later, when my microwave broke, the replacement cost was quoted at $3,300, yet the company claimed they could not source a replacement and offered a check for only $1,600, leaving me to cover the difference. Most recently, my refrigerator failed, which was the final straw. The replacement cost was $13,000, their stated maximum coverage was $6,000, and even then they only issued a check for $4,600. This is completely unacceptable, especially considering I pay a monthly premium of $226. After more than two decades of loyalty, I expected fair treatment and reasonable support when I actually needed service. Instead, I experienced delays, reduced replacements, inadequate payouts, and constant limitations that make the policy feel misleading and not worth the cost. I am extremely disappointed and have decided to cancel my plan. I cannot recommend this company to anyone looking for reliable home warranty coverage.

This has been a complete nightmare. American Home Shield is very efficient at collecting money (monthly dues $XXX and $125 per incident), but once you actually need help, everything falls apart.

We opened a service request for a Miele dishwasher, which obviously needs a technician who understands appliances. Instead, they dispatched a hardcore plumbing service with zero experience servicing dishwashers. That alone tells you how broken their system is.

When the dishwasher finally broke down, their answer was not a proper repair or a comparable replacement. They tried to replace it with some unknown, low-quality brand. That is not acceptable when you are paying for coverage on a premium appliance. We replaced the unit using our own money.

Then comes cancellation. There is no real or straightforward way to cancel. To make it worse, they even give out a phone number supposedly for cancellation that actually routes you to a retirement solutions service. That alone should raise serious red flags.

Calling customer service is another ordeal. You wait for hours, if you get through at all. They have collected plenty of money from customers but clearly have not staffed enough people to support them.

They also advertise a messaging chat option. In reality, no one responds. The chat just times out and closes on its own. It feels designed to wear you down so you give up.

After countless calls and no resolution, the only option left was to call my bank and stop all future payments. That is how bad it got.

This company feels predatory. Unqualified contractors, forced replacement with inferior brands, misleading cancellation information, and no real customer support. I honestly do not understand how they are allowed to operate this way.

Sharing this so others know what they are getting into before signing up. Please avoid this company.

Embarrassing that this is the US service industry, they refused to cancel our account so the Federal Trade Commission has our complaint and All Valley Appliance Canoga Park Ca. is just as bad, they sent these inept repairmen to our home, run for the hills...

I’ve used this home warranty multiple times in my first year of homeownership, and it has saved me significant money on major repairs like AC, water heater, and appliances. The service providers themselves have consistently been professional and competent.

My only frustration has been with how some required labor is categorized. In a recent garage door repair, a covered torsion spring replacement could not be completed without a required balancing step, which was billed separately and not disclosed as optional. This felt like an accounting distinction rather than a practical one.

Overall, the warranty has value — especially for older homes — but customers should be aware that some necessary steps to complete a repair may not be fully covered and should ask detailed questions upfront.

THERE IS NO WAY THEY GOT 4 STARS! American Home Shield is a total SCAM There is no place to leave zero stars or Negative 10 stars. they charge you $1000 a year and then deny all claims you file and charge YOU for sending out warranty workers that have no idea what they are doing to try and diagnose very simple problems. Then because these sub-par techs cant fix your problems you end up with MORE repairs cuz they wrecked something else in the process of trying to fix the first problem (even though the first problem never actually got fixed) and NONE of the repairs are actually covered because of the very small print in the contract that says they are just scamming you. But you don't find out this warranty repair (and any other warranty repair ever conceived) isn't covered until everything is done and they deny your claim. then they send you a bill for Collections if you don't pay the cost to FILE a claim with them (EVEN THOUGH THEY DIDNT FIX ANYTHING BUT RATHER SENT OUT SUB-PAR WORKERS AND MADE THE PROBLEM WORSE). what a scam. how are these people still in Business? DONT WASTE YOUR MONEY!!! TOTAL SCAM>

The washer machine stop working, put a service request, got a service appt thru a 3rd party- Sears, came twice already ordered 2 different parts, washing machine still not working, doing the same thing was doing 3 weeks ago. Cannot get a person on the Sears phone number provided, just an automatic bs which hangs up on you. Try to call AHS, now I am on hold - it says it will take 2 hours to get to talk to a representative. What a joke. No call back option, nothing. You really expect your clients to stay for 2 hours on hold for the "privilege" to use the services we are paying for. Look elsewhere cause this company is a joke. It will tak your money and provide zero service.

The repair companies they use are the worst I've ever encountered. In particular, Platinum Home Services for plumbing is incredibly rude and they don't even try to help. SA Services and Maintenance for appliances never show up within their 4 hour service window and never seem to have even the most basic parts with them, causing them to reschedule over and over again.

We have been w/o a Fridge for 8 weeks. The Fridge is 30 yrs old. Two different companies have come out. Techs cancelled w/o telling us. Put in new parts, still not working but closed out the work order w/o trouble shooting. Work order still in process. I have medicine that must be refrigerated. Currently the meds are 45 minutes one way at a friends house. Is it acceptable that you have let this go on for this long. When we speak to service all we get is I'm sorry, the tech will be out. Appointments are usually 10 days out. We have had multiple visits. This started on Nov 10, 2025 and is still unresolved as of today 12/31/2025

Good service 👍