American Home Shield

I switched from 2-10 Home Warranty to AHS because I had heard great things about their service. Unfortunately, after a year with AHS, I can honestly say their customer service has been disappointing. Compared to 2-10, AHS falls short—2-10 provided better support, and while AHS charges $25 more for a service call, the experience hasn’t justified the cost.
Despite paying for a full year, the one time I submitted an HVAC request, AHS failed me. I submitted the request multiple times through their website and even received email confirmations, yet when I finally spoke to someone, they had no record of my request. I also tried using their chat feature, but the information I received there turned out to be incorrect.
When a technician finally came out, AHS was supposed to send a quote for replacing my old HVAC system. I’m still waiting. It took far too long just to get someone assigned to the job, and the lack of follow-up has been frustrating.
Needless to say, I’m now looking for a better home warranty provider—one that values customer service. If you choose AHS, I hope your experience is better than mine, but based on what I’ve seen, good luck.

I’ve used this home warranty multiple times in my first year of homeownership, and it has saved me significant money on major repairs like AC, water heater, and appliances. The service providers themselves have consistently been professional and competent.

My only frustration has been with how some required labor is categorized. In a recent garage door repair, a covered torsion spring replacement could not be completed without a required balancing step, which was billed separately and not disclosed as optional. This felt like an accounting distinction rather than a practical one.

Overall, the warranty has value — especially for older homes — but customers should be aware that some necessary steps to complete a repair may not be fully covered and should ask detailed questions upfront.

Good service 👍

I have had the American Home Shield product for quite a few years (a previous home, and this new one). The customer service has been excellent. Any problem area has been resolved quite rapidly. I would recommend AHS to anyone looking to have a comprehensive home protection product.

It was the first time using American home shield since I signed up for the product. My experience getting my washing machine fixed was handled professionally and without delay. Local contractor who responded within a couple of days was thorough and knowledgeable of my product. The technician who responded was friendly and efficient. Thank you for no hassle experience!

My dishwasher had been serviced by american home shield four times in a year . Each time this cost me 137. 50 each time which amounts to 550 which could have been enough to go toward a new dish washer. This company wanted me to pay 137 50 for the same issue 2 other times plus I pay 35 dollars a month for the home warranty. Home shield is getting one star because I have leave them with something. Do not buy any warranty from them

I had AHS for years and loved them, but they got too expensive, so I had to drop them. Several months later they contacted me and offered me a great deal, so I signed up again and went through the 30-day wait period for the warranty to take effect. One week after the warranty went into effect, my furnace blower motor went out while we were on vacation. They refused to cover the repair because they said it was a known preexisting problem. I provided an invoice showing the furnace was working fine after having the thermostat replaced at our own expense (it was after I canceled service/before signing up again). They still said "We stand by our decision" to not cover the repair. All this despite their advertising saying they cover old systems and appliances (my furnace is only 5 years old), to include unknown preexisting breakdowns and items without maintenance records. They keep saying the invoice I provided was not a maintenance record and that the technicians report for the blower motor is why they determined it was "preexisting knowledge. I contacted the technician, and they read me the report — all they said was the blower motor needed to be replaced and there was an access issue (which had nothing to do with the furnace's operation and we've since corrected). Apparently AHS will make stuff up just to save $1,000. If you choose to sign up with them, you better make sure to get everything inspected first, just in case. Obviously their advertising isn't to be believed.

Beyond awful experience with this company. I have two issues I cannot seem to get any resolve on.

1. My microwave door literally came off in my hand. Reported. A Sears rep came out and said a whole new door needed replacing and also the top cover (I hadn’t reported that part). He didn’t explain but two days later parts arrived directly to me. It was clear a black door handle had arrived and wasn’t a stainless steel whole door. This was back in August. After so many calls and wasted visits by other techs - Sears blame AHS and visa versa. They both promise to sort but no one does. The bill was quoted at over $600 for repairs (which haven’t been completed) and a new microwave is approx $250! It is nearly Christmas and still this isn’t resolved

2. My AC unit broke. Engineer came out and said the part would be expensive as an old machine. He could replace but he would find out if AHS would replace whole unit - they then declined the repair or the replacement and this joke AC company wanted thousands to replace. It felt like a scam. I’ve since replaced the AC unit at a fraction of their quoted cost.

I pay $200 a month for cover that currently is worthless. I’m moving but can’t help miss the company they once were. Now they take your money and offer worse than awful customer service full of corporate words that carry no substance whatsoever id avoid at all costs and save your money and blood pressure!

Did not think it was worth the money. And it was always difficult to get somebody out to my house. On several occasions, I had to call home shield again because the name they gave me they were not answering the phone or they never called me. I just feel like it’s not worth the money.

The technician that was sent to my home to repair my washing machine was very knowledgeable and helpful. He gave me some pointers on how to use my washing machine and what to look for in the future