American Home Shield

I have absolutely had it with American Home shield. We have had American Home shield since 2022. It was originally $74 a month; today we were charged $182 this month. They have raised their rates while lowering their quality of service.
Furthermore, anytime you have to service request, you have to go through 5 minutes of automated prompts. When you are eventually transferred after the automation, you are transferred to a customer representative who is outsourced to a foreign country. Most of the time you can barely understand what they’re saying. I literally pray for an American while I’m going through automation. I’ve yet to get an American citizen
I have no idea why this company has called AMERICAN Home shield. There’s nothing American about it. They literally have a survey at the end of the call, asking if you could understand the person’s English.
I’m not going to go through ALL the problems we’ve had over last past four years, but the last service request took from September 24 to January 20 to be resolved. We were told that we were going to be compensated for this inconvenience…they have yet to compensate us a month later after calling them twice about it.
We are changing companies ASAP!
Do yourself a service, pick a different Warranty company!

Tried to cancel online with their chat box and once i finally got someone they said it could only be handled by phone. The chat person continued to pressure to stay. Tried to call and I got a person (once i said i pressed the right prompt t get a new policy) then transferred to a number that i am still waiting on hold for going on 1 hr and 15 minutes. If i wanted to stay i wouldn't after this experience. Customer service sucks!

Hyde plumbing was prompt. Very thorough in explaining his answers to my questions as well as fixing my hot water tank.

I was impressed with the customer service. The part I needed was on back order. When I contacted you for an update you offered to replace my dishwasher if the part do come in that week. The part did come in but I appreciated the offer.

I have been trying to get my washing machine fix since Oct 2025. The second company has come out twice and put a new part in which the part was put in by the first company and my machine is still broken. Now the second company is coming back in two days. I just want to get it fix or replace.

Our furnace broke February 5th and it’s still not fixed. Part was ordered, wrong part came in. New part ordered. Warranty company will not help cover the cost of our service fee, the uncovered parts, part of a hotel stay, a wood delivery, or any compensation in any way. We have been without a furnace for almost a month and it is obvious the warranty company does not care.

It took 5 days to get the microwave fixed , but the technician was very knowledgeable and fixed it in 10 minutes!

Had to wait almost a week to see a technician, all this time with no heat in the winter and already paid service fee. I would not recommend AHS

Fast friendly service worked with my schedule. Fixed my washing machine still acted up so replaced

It has been almost two months without a working refrigerator, and American Home Shield has the audacity to charge me again for a service they have still not completed.
For nearly two months, my family has been without a basic, essential appliance. Instead of resolving the issue, AHS keeps sending the same vendor who has repeatedly failed to repair the refrigerator. Multiple visits, no solution.
Now I am being charged an additional $132 service fee for the same unresolved problem. How can a company justify charging a customer twice when the original issue was never fixed?
The level of customer service has been unacceptable. Supervisors have been dismissive and unwilling to take ownership. On my most recent call, a supervisor actually hung up on me instead of addressing my concerns. That level of unprofessionalism speaks volumes about how this company treats paying customers.
There is no accountability, no urgency, and no real effort to resolve the issue — just delays, excuses, and repeat appointments with the same ineffective contractor.
I am formally demanding a refund of the $132 second service fee, as this charge is completely unjustified.
If you value reliability, professionalism, and a company that stands behind its service, stay away from American Home Shield.


How can you charge again for an incomplete service? My fridge hasn't work since Jan 8th.

You can expect the formal dispute from the bank. You guys are a SCAM!!!!