onmyway
I had 2 issues at the same time! My AC went out and a week later my oven caught on fire! American Home Shield was very timely. They sent someone very qualified out for both issues and within weeks I was back to baking in a cool house. They were very knowledgeable and the warranty covered almost all repairs. Kudos to AHS!
August 16, 2025 · Verified
Sarah E
First time using AHS. They sent a contractor out to repair my washer. Of course, it was one of those parts that he had to order, which took an extra day to repair. He did return, repaired the washer, and checked the dryer as I had requested. The contractor was very professional and courteous. I'm sure it saved a few hundred dollars for just the visit alone. The gentleman who set up the appointment was very polite and asked me if there was anything else needed checked on. Was very happy with both services.
August 15, 2025 · Verified
Jill M
Refrigerator went out last week and we have a new one coming tomorrow!
August 15, 2025 · Verified
L M
I like that no matter what time or day something breaks, I can log on the AHS website and create a ticket. Ab&e were great! we filled out a ticket on Saturday and they called with an appt ime on Sunday. They got stuck on another job but kept in touch with us and ended up being only an hour behind; for this time of year, that was amazing. Our A/C was fixed in about 10 min. It has been about 110 degrees for several days so we were very concerned that we would be without an A/C for days. Thank you, AHS! We will continue to renew and tell everyone about your exceptional service!
August 15, 2025 · Verified
DIANE
I had my first claim with AHS. It went so much more smooth than I expected. I got online, answered a few questions, paid my deductible and heard from a contractor within hours. My AC was fixed 48 hrs later!
August 15, 2025 · Verified
Joseph
It was a very easy process to use your automated phone tree to make a claim. I got in contact with the Ac repair people to make an appointment and someone came out the same day promptly as scheduled and my issue was resolved quickly and professionally
August 15, 2025 · Verified
Ardra H
I’ve had AHS for years now and they have always delivered for me.
August 15, 2025 · Verified
Jeff S
American Home Shield Customer Service is a nightmare to deal with. AHS assigns an incompetent vendor who takes 5 service calls and 2 months to let me know they can't fix my problem.
10 calls to AHS produced nothing but apologies & BS from the overseas customer service reps in the (Phillipines). They wanted to charge me another $125.00 dollar fee to assign a new vendor!!!!
Buyer beware with this outfit.
August 15, 2025 · Verified
HARRIET
Communicated effectively. Punctual. Professional.
August 15, 2025 · Verified
Andrew
After a little hiccup with the self-service appointment scheduler, I was able to rectify the claim with a phone representative, who sent the request for Central Air Conditioner repair to a top-notch 3rd-party contractor. The service call was answered promptly, and the AC was restored, quickly.
August 15, 2025 · Verified
