Michael D
Dispatch: 481427458
I discovered our flooded basement on 22 October. At 1658 hrs I made my initial dispatch request with American Home Shield (AHS).
On 23 October at 1128 I made contact with AHS chat and requested they expedite the dispatch because the “water” in the basement was sewage based. In addition, we could not use our toilets or run any water down the drains/
After several more attempts with the “chat”, I made a phone call to customer support at about 1400 hrs. The heavily accented male explained that AHS was still waiting for one of two plumbers to respond to them and further advised that if no technician was located by the 24-hour mark, AHS would email me an authorization to seek my own plumber.
At 1100 hrs on 24 October, 41 hours after my initial request, I spoke to still another heavily accented individual who was supposed to be a supervisor. Although difficult to understand her English, I was able to understand that if they couldn’t arrange a service call in another 2-4 hours, I would receive a return call and might receive permission to call a local plumber as long as it met with their specific policy criteria.
It is now 1400 hrs. (45 hours after request) and I have had no further contact with AHS and am forced to start looking for a local plumber. All this on a Friday afternoon while we deal with a contaminated basement and on ability to run water or use the toilets.
October 24, 2025 · Verified
ERIC
Prompt and informative
October 24, 2025 · Verified
Jeanette C
Why issue a policy where they don't have service techs? Our rental home is in a rural area in Michigan. The water heater broke and a claim was submitted weeks ago. The first and only repair service they assigned us said they don't work with AHS anymore "because they don't pay". AHS said they have no one else but we can find my own repair company or do a video visit with a repair guy. Finally, a repair person called my husband and said to go ahead and replace it and they would reimburse. I was given an address to send the receipt to (which of course, I lost). I logged in today to get the address and was doing the "chat" with AHS. I got booted when the rep didn't reply in time after I provided my info. Second time I was told I had to call. I called and was told they would not reimburse me because the claim was closed. Trying to reopen it but I don't have much faith UGH!
October 24, 2025 · Verified
CONTRINA
excellent customer service
October 23, 2025 · Verified
GPK
Easy to make appointment and transparent.
October 23, 2025 · Verified
Kimberly M
Quick response
October 23, 2025 · Verified
Lance E
I appreciate the quick response that American Home Shield had to my problem. Even when the first company selected couldn’t solve my problem, American Home Shield quickly found another company that did solve my problem.
October 23, 2025 · Verified
Happy M
The company contacted me right away and communicated every step of the service when they would return with new product to fix issue.
October 23, 2025 · Verified
Reynolds
The service technician from MC Electric did a great job. Changed my GFC outlet. The only problem is that we have a second outlet that is a GFC outlet that needs to be changed. I did not tell the MC technician. I am hoping I could get the second outlet done.
October 22, 2025 · Verified
ANGEL
The Tech was very polite and respectful.
October 22, 2025 · Verified
