ARS

I contacted ARS in search of a new AC unit and furnace. The sales rep was friendly, professional and kept it honest. After he left I was still undecided but the company followed up with me a few weeks later and provided me a variety of cost options that were in budget. On install day, the technicians arrived on time and swiftly replaced the old unit with the new unit. Haven’t had AC in months and the new system cooled the house in short order. Would recommend giving them a call if you’re looking to replace your HVAC system.

I was pleasantly surprised that the job was finished in one day. The ARC team were prepared. Two units, two SMART thermostats, water tank and a vent were installed. Everything was tested. The entire team were very professional and courteous. The cleaned up everything. The showed we how to use the smart thermostat and told me how to change the filters. Highly recommended.

One year ago I have called ARS of Laurel to service two of my ac units before summer starts. Technician came and has informed me that first unit is working great but condenser coil needs to be cleaned. Price was $600 dollars. Reluctantly I have agreed.
Technician went to his track, filled hand sprayer with chemicals and spray unit from outside, never open top cover, didn’t vacuum inside of the unit and have sprayed unit with my water hose, using my water. All that job took him a 25 minutes. Next day I have called service manager and asked to send someone to vacuum inside. They did it next day. After checking second unit, technician has informed me that unit was low on refrigerant . He filled it with freon and dye.And have charged me $400 . He has told me to call ARS in one week and ask for technician to check where leak is. Week later another technician came and checked unit.out, then asked me to put special glasses on and look at evaporator coil. He has pointed out on a few yellow spots and concluded that evaporator coil needs to be replaced.
Next day I have called ARS and ask them for the estimate on coil replacement. Company has never called me back.I have decided to get a second opinion. Called different company. Technician has checked evaporator coil and his detector never went off.
But it went off when he had checked refrigerant filling valves outside. He has replaced two valves and unit is working one year later. I have decided to wait one year before leave that review. Another company has serviced my unit three months ago. Unit is fine, no need to add refrigerant. When I have asked that technician how much would he charge for condenser coil cleaning. He said $150 .
So I would not recommend ARS of Laurel to anyone, and never will use their services again.

ARS /Rescue Rooter Laurel has done a great job installing this air conditioning system. I am very pleased with the results. I am recommending this company to anyone who needs a new system.

If you are looking someone trustworthy and extremely knowledgeable in their craft look no further than John Dove. I’ve never experienced this level of professionalism and security with any tradesman. He has heaps of experience and was principally concerned with empowering me to make the best decisions for my home and pocket. I look forward to working with him again!

kkkk

Great Job

They were very professional in there work and clean up after would

Their salesman understand the sizing and specification process for new HVAC units and their technicians are efficient and professional. They installed my two new Carrier units in one day and even made a follow-up visit the next day, at my request, to make sure the systems were running properly. Now, my house remains at a constant temperature on all floors (basement, 1st, 2nd). It was an excellent investment that is coupled with exceptional warranties.

AC install was quick and competent