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I had issues filing a claim online but Kenisha, who was very patient, knowledgeable, and courteous, was able to assess my situation and resolve the conflict within a matter of minutes. I'm a new customer and first impressions are important to me. So far so good ARW. And a special shout out to Kenisha!

I spoke with a customer service specialist her name is Angel she is so kind and so polite very helpful please give her a 10 star on her remarkable work of being very helpful

Is a shame on this day we are still dealing with insurance companies that do not provide services in good faith. After filling a claim and paying a deductible I was told seven days later to find my own technician to fix our AC unit and ofcourse pay out off pocket. If I have to pay why do I need insurance for? Scam!

This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my call got dropped. She called me after sometime and confirmed the rate change was processed. Also to my surprise she asked about an in progress claim and when she knew my own contractor didn’t sign my claim, she helped me waiving the claim processing charges.!

Everything was perfect. I believe the young lady name is Karen?

Great customer service. Your representative Rave, was wonderful. Very professional I will recommend your company to all my family and friends.

I had two issues. First, my refrigerator ice maker wasn't producing enough ice. They sent out same company both tech said they will order the part to fix it. Shortly, they closed out my claim without notifying me. Second, my AC went out. The fan works but no cold air. It's been in the high 90s and they couldn't find any company to come out to repair my AC. I would not recommend this company. Terrible service.

Unfortunately, after a seven year relationship Maggie from the escalation department misunderstood my request to repair my hot water tank. Claimed denied. There was no listening on her part that she misunderstood my claim and denied the claim because she thought I had changed my hot water tank from electric to gas. she claims I said that because it didn’t happen. Will she play the recording for me, no.
This is directly from her statement

“disclosed that your water heater had gone
out and that you had the electric heater switched to a gas one.
These statements collaborate the denial reason for failure to notify. “

She can say anything she wants. I still have the same old electric not working hot water tank in my garage in the same place it was before there is no gas hot water tank. The problem was the listening part so it was obvious to me that they just wanted to deny the claim I would never use them again and I asked for her boss who I barely got out of her his first name is Andrew they do not reveal last names. However, all I got was his voicemail.

I’m very pleased with ARW they come out in a timely manner are very professional and knowledgeable about their work and customer service representatives are excellent I spoke to Karen she was very helpful.

Friendly, efficient, knowledgeable