ARW Home
Company Highlights
About ARW Home
Peace of mind lives here.
Coverage you can count on. Care you can trust.
At ARW Home, our goal is to empower every homeowner withthe coverage they need to feel confident, rain or shine.
You have choices. Here’s what makes us different.
With over 15 years of industry-leading experience, our USA-based team personally handles every aspect of your home warranty, from the first call to closing a claim.
We deliver the highest standard of care and coverage on every claim we cover. While other home warranty companies may cut corners, we hold ourselves directly accountable to you.
You can file a claim online or over the phone 24 hours a day, 365 days a year. We’re committed to scheduling repairs within 24 to 48 hours and can usually dispatch a technician even more quickly in emergency situations.
- 18 years in business
- Insured
Frequently Asked Questions
Does ARW Home offer free project estimates?
ARW Home does not provide free project estimates, as they are a home warranty provider offering service plans rather than individual project-based services.
What is ARW Home's warranty or guarantee policy?
ARW Home offers home warranty plans that cover the repair or replacement of major home systems and appliances due to normal wear and tear, with coverage details depending on the selected plan.
Are there any services ARW Home does not offer?
ARW Home does not offer general home improvement, remodeling, or construction services; their focus is strictly on home warranty coverage for appliances and systems.
What safety measures does ARW Home have in place during projects?
As a home warranty provider, ARW Home coordinates with licensed and insured service technicians who are expected to follow standard safety protocols during repairs.
How does ARW Home manage and dispose of construction waste?
ARW Home does not handle construction waste directly; waste management is handled by the independent contractors they dispatch for repairs.
What is ARW Home's preferred method of communication?
ARW Home primarily communicates with customers through phone and online channels, including their website and customer service hotline.
What financing options does ARW Home offer?
ARW Home offers flexible payment options for their warranty plans but does not offer specific financing programs like loans.
Does ARW Home assist in securing financing?
No, ARW Home does not assist in securing external financing; they offer monthly or annual payment plans for their home warranty coverage.
Is ARW Home licensed and insured?
Yes, ARW Home partners with licensed, insured, and pre-screened service technicians to fulfill their warranty service requests.
What areas does ARW Home serve?
ARW Home provides home warranty coverage nationwide across the United States, offering protection plans to homeowners in most states.
Current Promotions
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TWO MONTHS FREE* (plans as low as $29.99/month)
Get 2 months free on a 12-month home warranty plan
Terms and Conditions*Get 2 months free on a 12-month home warranty plan. Discount excludes add-ons, for new customers only, and cannot be combined with other offers. Subject to terms, conditions, limitations, and administrator approval. Service fees, exclusions, and limitations apply. Contact ARW for details.
Expires 01/01/27
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Two Months Free on Home Warranty Plans
Sign up for any home warranty plan and receive two months free. Plans start as low as $29.99 per month.Visit the website to select a plan and sign up to automatically receive the offer.Terms and ConditionsOffer valid for new customers only. Cannot be combined with other offers.
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
ARW Home earns praise for attentive customer service and reps, but faces widespread complaints about claim denials, delays, and billing disputes, yielding an overall mixed reputation.
Feedback is highly split. Many homeowners laud ARW Home for courteous, knowledgeable customer-service reps who explain options clearly and help navigate payments or plan details. Positive experiences often spotlight timely guidance, friendly interactions, and efficient resolution when agents step in. However, a large portion of reviews report slow response times, repeated service-appointments, and claims processing that ends with denials, partial reimbursements, or opaque rationale. Several accounts describe upfront fees and 'buy-out' limits that frustrate expectations. Overall, ARW Home appears workable for some, but the volatility of claims handling drives a cautious, mixed impression.
766 reviews
arbara R
My experience with Martha at ARW customer service as a wonderful experience. She is very knowledgeable and courteous. Martha is an outstanding employee and an asset to your company.
March 24, 2026 · Verified
Sylvia
I was charged the $125 service fee. The contractor they recommended could not come so I got permission to use someone in my area. I submitted all the necessary paper work for reimbursement and was denied. I asked for my $125 to be refunded and was denied that as well.
How can you keep a service fee that was not used by you. I would like my money back please.
How can you keep a service fee that was not used by you. I would like my money back please.
March 4, 2026 · Verified
Praise C
Arw is quite amazing for me it doesn’t cost me much
February 25, 2026 · Verified
Lindacf W
Bad service the guy even came out he came in got all information supposed to come let me whats going on he pulled off.i had to call him . So the had to send in see what they could do took about 3 days then i called. I was suppose have top plan that would take care this hot water tank they tell me two hundred dollars is a buy out. Never heard of such a thing. I pay every month plus 125 when they come and this is what you get. I will soon cancell unbelievable.
February 25, 2026 · Verified
Heathe
Please do not waste your time, money, or energy on this company.
My experience with ARW has been incredibly frustrating from start to finish. If you use your own technician, they will not reimburse the full amount. If you wait for their technicians, they schedule repair appointments with no consent and little to no notice — resulting in missed appointments and more inconvenience.
Six different technicians came out to fix my ice maker. SIX. The unit was replaced twice, along with the control panel. After months of wasted time and energy, the actual issue was finally identified and resolved by the manufacturer (GE) in a single visit.
To make matters worse, one of ARW’s technicians filed a false report claiming that I yelled at them — which is completely untrue. As a result, I was told I would need to find my own technicians moving forward.
When I attempted to cancel my policy, I was told I couldn’t because the claim was still open. My only options were to continue paying or pay an early termination fee. After explaining the situation to my bank, they issued a stop payment. Suddenly, after months of unanswered calls, ARW became very responsive — repeatedly contacting me to collect payment.
When my bank denied the payments, ARW even changed the payment amount in an attempt to push through a lesser charge. My banker was shocked by the tactics.
I am extremely disappointed in how this situation was handled. Save yourself the frustration and look elsewhere.
My experience with ARW has been incredibly frustrating from start to finish. If you use your own technician, they will not reimburse the full amount. If you wait for their technicians, they schedule repair appointments with no consent and little to no notice — resulting in missed appointments and more inconvenience.
Six different technicians came out to fix my ice maker. SIX. The unit was replaced twice, along with the control panel. After months of wasted time and energy, the actual issue was finally identified and resolved by the manufacturer (GE) in a single visit.
To make matters worse, one of ARW’s technicians filed a false report claiming that I yelled at them — which is completely untrue. As a result, I was told I would need to find my own technicians moving forward.
When I attempted to cancel my policy, I was told I couldn’t because the claim was still open. My only options were to continue paying or pay an early termination fee. After explaining the situation to my bank, they issued a stop payment. Suddenly, after months of unanswered calls, ARW became very responsive — repeatedly contacting me to collect payment.
When my bank denied the payments, ARW even changed the payment amount in an attempt to push through a lesser charge. My banker was shocked by the tactics.
I am extremely disappointed in how this situation was handled. Save yourself the frustration and look elsewhere.
February 18, 2026 · Verified
sco
arw home you cant trust they advertise they will replace your appliances when they go out. but instead they say if something 10 yr old or more they prorate it and give you only a small amount and your stuck with the remainder this company dont care about their clints just money my microwave went out they sent someone out to check it they said it needed to be replaced since it was over 10 yrs old they would give me 190 dollars but a new one is over 300.00 they dont replace anything they just find a way to not replace anything i will not recommend anyone to arw
February 11, 2026 · Verified
RON P
Bought a new (25 yr old) home 6 months ago. My Realtor bought me a PLATINUM home warranty with ARW/Old Republic. In December, the dishwasher was not draining, so filed a claim. ARW could not get someone here for TWO WEEKS. In February, furnace stopped working. Because of my last experience (could not wait with no heat in February for two weeks) I called my HVAC contractor. They got it working, but it failed again 4 days later. Called ARW to file a claim and they said it was not covered, due to my calling someone else first. What's the point of a home warranty plan if you cannot get service in a timely fashion - OR not at all. Very dissatisfied. Do NOT work with ARW!!
February 11, 2026 · Verified
Raymond P
Well was excellent answered all my questions and gave me a lot of information I needed and made the changes for me. He’s amazing. I would give him a 10 out of 10.
February 5, 2026 · Verified
Gail P
I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela, because there's very few customer service reps that will go out on a limb for you. Thanks Consuela have a great day!😊
February 4, 2026 · Verified
Helen S
Spoke with Karen who was very helpful and updated my information so I can pay my bill.Thank you Karen for your patience and understanding ❤️❤️😄😄
February 4, 2026 · Verified
