Aspen Home Improvements

I had windows installed, overall the sales man was very nice and had lots of information said he would come back for the install and never did :( I also had to contact them to make an appointment for install and then they called me about two weeks later asking to schedule an appointment though I had already done that, so I had to change the date for window installation. The crew that installed the windows did well cleaning up inside but how ever outside left my with stepped on plants and broken lights :( the windows look great but the overall experience could have been better.

Aspen did a fantastic job replacing our stucco with siding. They went above and beyond by identifying and fixing foundation issues and even resolving a vent problem in our attic to prevent mold. Highly recommend their skilled and proactive team!

The whole process was perfect. Seems they are really focused on providing a great experience. From the initial meeting, along the way and the final review of the work. Very nice quality materials and Eric, who did the work is truly a craftsman and should be proud of the excellent job he does. His skill was evident and his friendly attitude was a joy to have in our home. I can’t thank you enough. I highly recommend Aspen.

Great window quality. Customer service has been good with taking care of a few minor issues. Nice little gift box when they come for a final review.
UPDATE: Issues have not been taken care of yet. Now found more in having to reside the house. Will post later when and if issues are addressed....

Salesman was great. Did not like the person who kept emailing me to schedule a consultation and did not believe that I already spoke to the salesman and scheduled installation. Was surprised at installation that materials would be thrown out the attic windows. Would have liked to warn the neighbors and their children who share that side of the house pathway.
The windows themselves are beautiful, the work was completed in one day (9 attic windows), and cleanup was done to my satisfaction. Would absolutely go to them again for my window needs.

We had two windows and an exterior door replaced by Aspen and it could not have gone any better! We first met them at the Hagerstown Home Show and scheduled a visit for an estimate. From there, we met with Vlad, our excellent sales rep. The process was easy, we didn’t feel pressured into any specific product or service, and we absolutely love our new windows and door. We had a budget to stick to, and Vlad got it done. Another huge bonus was the financing options. Mike, the door installer, was very nice and efficient, doing a great job on a tough door project. Chuck, the window installer, was also great and hard working, and both men made sure we were happy with their work before they left.

We will eventually have a black metal roof installed, and plan to lime wash our brick this summer, which will surely make our new black door even more stunning, bringing added curb appeal to our home!

As for Aspen: 5 stars, 10/10- absolutely recommend them to anyone looking for help with home projects!

They are difficult to contact and when I do, they do not return calls as promised. Scheduling is confused and they do not know if the workers are even on site. After scheduling for the next week, they called the afternoon that it would be the next morning, so I had to drop everything to prepare - and then they arrived in the afternoon.
Rep was competent and helpful, but main office is not.
Actual workmen are efficient, but they are all sub-contractors; so, I wouldn't know if my next experience would be the same if they have no company employees, guidelines or controls.
Price was reasonable.
The job will, hopefully, be done today after 3 days of waiting to see when they would be here (never at 9am or " within the hour" as promised or but 1pm and 5pm and then worked until late), while I cancelled appointments and could not get my own work or errands done. I have tried to be accommodating, but I only have so much patience and tolerance and it is not the worker's fault. Glad it will hopefully be over soon.