Bath Fitter

Josiah B. was fantastic installer. He was very polite and professional. He explained the process and answered all my questions. I would recommend him and Bathfitters!

Bath Fitter USED to be a company I would recommend to my family and friends, but after their company refuses to acknowledge or repair an ISSUE, THEY CAUSED I would NOT!

This issue began after the Bath Fitter installer returned to my home to correct an issue with a prior installation. Back in October of 2025 it was reported the shower was constantly leaking, the technician repaired this issue and also noticed after testing for leaks, the water was not properly draining due to a "pitch problem" which he stated should have been addressed during the initial installation years prior. The "redo" to relocate the drain was then scheduled 12/4 & 12/5 and took both days to complete. Prior to leaving my home on a Friday, we were advised to wait 48 hours before using the unit which would have been Sunday. After showering Sunday, this particular unit drain clogged. Monday called their office to report the issue, we had to wait a week for them to return, this unit could not be used. The clog slowly drained over the next 5 days and after returning the technician (Chris the same installer) snaked the drain he cleared the remaining clog. While doing so he stated he was unsure why it was clogged or why he was pulling what looked like packing material from the drain, but the clog cleared.

Two days later the clog returned again, except now it was in my other bathroom with a tub except now the tub was draining into the shower where the repairs took place, filling immediately along with DIRT. The repair guy came out (not Chris) and claimed he snaked the drain at least 20FT, but could not clear the clog so the issue had to be in the MAIN LINE, yet my sinks were unaffected, my toilets were unaffected, only this area which recently underwent repair is affected. I didn't argue, I scheduled a plumber the same day who snaked the MAIN LINE, RAN A CAMERA all the way from my home to the city connection, guess what, NO ISSUE with the MAIN LINE?

Called Bath Fitter to advise of the plumbers visit results, sent a copy of the plumber's report indicating NO issue in the MAIN LINE and they were unable to snake past the P-TRAP of their "redo" confirming their repair guy couldn't have gone 20FT, so the issue is there! Bath Fitter Management (Brandon) refuses to take responsibility (yet admitted to the plumbing company rep that his guy most likely caused the issue with a jackhammer) and stated I would need to have the repairs done (pay for them myself) and then they would come back and reinstall their unit. This is NOT RIGHT and THEY SHALL REAP WHAT THEY HAVE SEWN!

DO NOT USE THIS COMPANY - BUYER BEWARE!

The paint on one of original tubs was cracking, so instead of going with a tub removal we decided to go with a liner for that tub from Bath Fitter.
On the original install, the technician did mark the walls when he installed the liner. When the original liner was completed it did look great. Although whenever you had a bath, you could always feel coldness coming up from the bottom of the tub regardless of how hot you had your water. It didn't take long for the liner to begin to show brown marks on the bottom. We tried all the approved cleaners and methods to try and get the brown marks off the liner. The brown marks weren't on the surface layer, they were showing from under the liner itself. It started in one area of the tub, and then began to show on other areas of the tub. The marks made it look like the tub was dirty even though it was clean.
We contacted Bath Fitter to ask for a technician to come and see what was was happening. When he arrived he said yes what was happening with our liner does occur sometimes. He took a bunch of pictures, and we had to wait for head office to approve that the liner was actually failing. That took about 6 weeks. The fix for this was to remove the liner and put in a another new one. These liners are meant to stay on, so removal is a big deal. We have ceramic tile on the walls of where this tub is, when the technician removed the first tub liner, he broke 5 of the ceramic tiles, and he also put a hole in the gyprock behind the tile. The method they have for removal puts too much strain on the surrounding surfaces. It's a wonder that more damage wasn't done. Since the tech had cracked some tiles and damaged the wall, the liner could not be installed on the same day. The broken tiles had to be removed and replaced as well as repairing the damaged wall before the install of the new liner could happen. Bath Fitter makes you sign a waiver saying damage can occur (perhaps the wording should be WILL OCCUR). Once we had the repairs fixed, the tech returned to put in the new liner. Upon this install 2 more tiles were cracked, and he again marked the walls. We are not sure if it's outright recklessness or if it's the pressure technicians feel given the demands to meet the allotted time given per job that gives the tech's an indifference to other damage done to homeowners spaces, but either way makes for a poor workmanship.
Would we go with Bath Fitter again-absolutely not!
This review is to let others know that failures do happen. When we asked the tech how often he replied in his 9 years of service he had to replace 5.

We don't want to deal with them anymore because they don't refund the money that should be refunded to us. I wish I listened to other people who told us how bad they are.

we are so happy with bath/shower instalation Rob and Eden to be both proffesional and friendly.They arrived on time did an amaazing job and left our bathroom very clean.We offer a 5 star rting and highly recommend bath fitter jan and steve

I wish I had read these reviews before I spent almost 20K to have two showers installed as I would not have used this company. In my opinion, the shower bases we had installed are manufactured at a sub-standard. The sides are not square and they flex too much which I expect will cause them to fatigue and become defective more quickly than those from another manufacturer. If I stand close to the drain it “clicks”because I believe the base flexes too much. I have requested that a senior installer comes out to address our concerns but as of now, one month later, no one has appeared to address my concerns. Two times they have scheduled someone to look over the issues. They cancelled one appointment and simply didn’t turn up for the second one. I can’t emphasize how disappointed I am with the bathfitter!

.My parents are elderly and I believe they were taken advantage of. Bath Fitter was very unprofessional after a multitude of attempts to get their appt. set, my mother had to get upset in order to get any progress started after giving them their $1000 deposit. They were very unknowledgeable about the process of getting a permit and when they had issues getting it, they did not inform them, they just went quiet and they, again, did not contact them. They delayed the appt. 3 times and when they came to do the install, they didn't have the correct parts and could not proceed. They are getting their deposit back and finding another business that will be professional, knowlegable and dependable. If it was an option I would give them NEGATIVE stars. Shame on you Bath Fitters, for taking advantage of the elderly!

Our beautiful Bath Fitter walk-in shower was installed today. We are thrilled!
Mark, our installer, expertly remodeled the space into a sparkling white walk in shower with doors in one day. It totally transformed the look and feel of our small bathroom. It is stunning. Mark was very professional and friendly. He took time to educate us how to keep our new shower looking new for years. I would highly recommend

Not many companies back their product with a lifetime warranty, however Bath Fitter of Utah certainly did. Karma was so helpful in setting up the appointment to replace the tub that had a hairline crack. They only required a photo of the crack and invoice to order a replacement. This was all done via text messaging. The installer, Blake, showed up on time and did a fantastic job! He was meticulous with the installation and the cleanup. He was very personable with his communication and made sure all my questions were answered. They will also come back to regrout when needed at no charge. Highly recommend this company and if you are lucky, you might get Blake as your installer. ⭐️⭐️⭐️⭐️⭐️

Our salesman was very good and not pushy. Our installer Jackson was awesome, he was very clean, timely and very precise with every piece he installed. He took our old tub out and turned it into a masterpiece. Thanks Jackson