Bath Wizard

I’m 62, retired and limited income person who thought I was dealing with a reputable company. It’s been 2 YEARS and BW has not fixed the issues created by their contractor. I reported to BBB and have pictures of the shoddy work left behind.

UPDATE- 8/21/2024 My bedroom wall has not been repaired. BW called me 3 months ago to state that they’re going to come out and finish the work. Not heard anything yet!

This is what we were left with. A $2460.00 bill from a contractor to fix what Bath Wizard left us with. A 2 day install was to start on April 11th with a no-show. Finally came on April 29th to tear out. Came back May 9th to install. Came back on May 30th to install door and try to repair the walls. You can see what we were left with!! I sent the owner of the company a letter inviting him to see what kind of work they do and he never responded. I guess he doesn’t care!!

The reason for my 1Star is because of the company not answering in a timely manner about a rebate check we were told we would get. Plus it took 3 days to install our shower when was told no more than a 1 to 1 1/2 days.

My husband and I were in the market for a walk in shower. While we were at a Home & Garden Expo in Oklahoma we signed up with Bath Wizards for a consult in January 2024.

Frank Walker came to our house and showed us what they can do for a walk in shower. We liked what they had and decided to go with them. They included a rebate of $5,000 to help get some stuff paid off so we can afford the shower. As of today May 21, 2024 we have not received our check. When we call, and we have called numerous times since our shower was installed, they always tell us that a member of their team will contact us. I would recommend that you ask about time frame when the rebate will be given.

Other than the rebate check we have not problems with the shower. It turned out nicer than what I could of imagined.

Paul Came out and did our quote about 2 weeks ago, I was extremely impressed by his professionalism and down to earth demeanor. This wasn’t our first quote so we were familiar with the process, but what separated Paul and Bath Wizard from everybody else was his honesty. Each of the other quotes we received we were not very satisfied with and I shared this Paul. During this process we talked about our budget, what we didn’t like about the other quotes (cost, quality, style) and he kept that in mind throughout and at one point reeled our ideas of splendor back in to keep us on budget. It’s easy to give the customer everything they want and leave them unable to afford it. I didn’t get that wish Bath Wizard. I got a quote I felt comfortable with, very reasonable financing, and scheduling was very prompt and I even received a phone call ensuring the company I financed with was handling everything okay for me. I have yet to get the install but I will add another review with pictures when complete. (Pictures added of the before and after of our remodel!!)

I paid 28,000 on a walk in tub, they scheduled me for 3 weeks to install. I called a week before no one returning my call, did not showed up to install .
I kept on calling and even the agent Jerry won’t return my call. I’ll hire a lawyer to get my money back and file a complain to atty general, scamming
disable and elderly people should be stopped .
I wonder if those people that have a 5 star are paid.