Bill's Heating & A/C

Doesn't get any better than this! These guys are awesome. From start to finish they were quick to answer any questions or concerns. My furnace went out on Monday and the job completed the following Monday. Even being up in Bonners Ferry they made it happen fast and very efficient. I didn't even bother to call anyone else because I was confident they were the best all around. They rebuilt and reconfigured my duct work giving me more room in my basement. My house was built in 1907 and now this system is all up to date. Adam was awesome and obviously knows his stuff. Thanks for everything. My family and I are very grateful.

I recently had a heat‑pump mini‑split installed in my brand‑new basement, and I couldn’t be happier with the experience. From start to finish, the team at Bill’s Heating & A/C went above and beyond.

Taylor and Wyatt, the installers, were truly “out of this universe” with their skill and professionalism. They treated my home with the utmost respect, keeping everything spotless and working efficiently in a brand‑new house. Even though my basement was unfinished, they took the extra step of installing drywall themselves which’s something I never expected from a standard HVAC job.

When the mini‑split head unit arrived with a factory‑defective control board, Bill’s didn’t skip a beat. They scheduled a next day follow‑up, and the next day the problem was fixed quickly and flawlessly. Their commitment to getting the job right the first time is impressive.

The quoting process was transparent and accurate. Scott, who provided the estimate, was incredibly friendly and patient, answering every question I had and ensuring I felt confident in the work ahead. He honored the quote exactly, with no surprise fees.

Overall, the workmanship, kindness, and attention to detail from Bill’s Heating & A/C exceeded all expectations for me. If you’re looking for a reliable, courteous, and top‑quality HVAC service, look no further, Bill’s Heating & A/C is the clear choice!

I needed to get a furnace, heat pump and a hot water heater. Patrick from Bills was one of the technicians doing the work. I was sent from their office a picture with the names of the technicians prior to their arrival. They came to my home in a timely manner. They were very polite and very efficient. They answered all of my questions and concerns. I have a dob & cat and they were very good about leaving the doors closed. I would recommend Bills they were do good about returning calls & text messages and updated me on any questions I had.

Bill’s did a great job on our new system replacement for our home. The service is unmatched and the quality of the people from booking to system delivery, follow-up, etc., is amazing.

Great business model with a 10 year warranty providing bumper to bumper coverage (automotive analogy)…all service and parts covered with great price. Brilliant!!!

Thank you Danielle, JR, Johnny E, Johnny, Matt, Bryon and a host of others that I did not catch names for… You all are incredible and your service is second to none.

The team trouble shot a couple big issues with grace and their quoted price is their quoted price. I love that.

I’d welcome any of the team back, anytime.

Thank you Bills!!!

Bill’s heating and air-conditioning replaced our furnace and left the exhaust venting into the house for almost a year. Thank God, we had a warm winter and this air was caught by a knowledgeable remodeling contractor in time, before the exhaust fumes cause harm or killed somebody in my house.

Even though the technician who came to fix the mistake was very kind and knowledgeable, nobody from bills has since taken the time to offer an explanation or an apology.

Given this is a life and safety issue, and it is clear that no checks and balances were in place to prevent this air, I cannot under any circumstances, recommend this company to anyone, and I would highly encourage North Idaho consumers to consider other options.

Called to get my furnace checked before the cold season. It was super old and needed to be replaced. They had financing available. I know nothing about these type of things. The person talked us through our options for repair or replacement. In a way that my limited knowledge could understand. With its age it made more sense for us to go with replacement. I felt no pressure just was told the facts and they gave me to space to think about it. They followed up with an install the next day. All the staff on the phones and the technicians that came out were friendly and understanding. Everything worked great after they left and our home was warm.
A while after the inspector came in and made his minor notes. Those notes were received and I got a phone call the same day to come and deal with it. The technicians were friendly and efficient and got things taken care of!
In some of the work our gas got shutoff to our hot water heater. We woke up the next day to no hot water. Me knowing nothing about these things I called them back and asked them about it. They said they understood and would be able to send someone out that day.
The again very nice technicians arrived and walked me through how to relight my pilot light and made sure everything was good. With no charge.
I feel like this company has my back. They responded to call on something they did not even work on.

Technicians Names:
Floyd T
Eddie E

Thank you so much!

James and Russ arrived on time and performed the install of our Hitachi mini-split unit. They were very efficient and the unit is operating perfectly. They thoroughly cleaned the area and replaced anything that was moved. Couldn't be more satisfied.

Great experience with Bill's Heating and A/C team. The installation quote for new furnace and heat pump was fair and once accepted the team was scheduled for the next morning. Crew arrived on time, introduced themselves and got to work. Project completed in approximately 5 hrs.

This past week I hired Bills to come out for a furnace tune up since ours did some short cycling over the tail end of winter. During a tune up, their website states that they do a detailed inspection, clean the furnace, and replace the filter, etc.

They came out, ran some tests, and told me my blower motor was dirty and that it was likely the cause of the short cycling. They said I needed an entirely new system.

When I asked about replacing the blower motor, they then told me they couldn’t find any blower motors for my unit which is a blatant lie. It’s a simple PSC motor and even I was able to find replacements. They reaffirmed that it was too “gunked up” and that I needed a new system.

They didn’t even clean any part of the system outside of the flame sensor. They left built up dust, debris, etc. all over the burner compartment and didn’t even suggest cleaning the blower motor as an option. They just took pictures of it. They didn’t even change the filter. The “technician” also went on and on about how our heat exchanger could be cracked and potentially leaking CO into the home. It cost me $130 for them to do essentially nothing but try to scare me into buying a new furnace from them.

After calling them back, they gave me a quote to clean the blower motor for $1740 or replace it for $2600. Absolutely ridiculous pricing. Just absurd.

I had Sturm come out to give me a second opinion. The person I spoke with on the phone at Sturm was very knowledgeable. They scheduled a tech to come out next day. They said our system was in excellent shape for its age and that there were no cracks in the heat exchanger. They inspected the rest of the system, tuned it up, AND cleaned the blower motor & other parts of the system(including the dust and debris in the burner compartment that bills didn’t bother to clean) for $400. Less than a 1/4th of the price that Bill’s quoted me. They said the motor was indeed dirty, but it looked much worse on the outside compared to the inside. They said we should have no problems with our furnace.

I’m not sure what’s happened to Bills. I used them in the past to install an AC and was happy with their service and price point, but I can’t recommend them anymore. Go with Sturm or anybody else. Don’t waste your money calling Bills unless you want to pay to get ripped off.

Pictures attached are of the quotes and the condition they left my burner compartment in after a “cleaning”

Bill's heating and cooling has gone way down hill. Got a mini split installed a year ago, that one is great. Got this one installed in the spring. Already caked in mold. Had them come out to clean it and now my mini split is bent. On top of that it no longer works. No cold air. I regret getting this system from them. Waste of money.