SunPower

The worst experience. Could give a zero or a negative value if I could. My Sunnova system, with whom I had no issues, sold the solar business to Sunstrong. Nightmare begins. Started charging increased amount without even notifying. Claims they didn't get the amount Despite it clearly showing on my bank's statement that they took the money. Despite me being on autopay, charges more than they should. First emailed that my account is deliquent. After being on hold for 2 hours, someone answers and promises all will soon be fine. I am still waiting. Account still not updated despite taking my money and Refund of excess is, well good luck. Getting to speak to an agent is a NIGHTMARE. On hold for over two hours, to talk to an agent who apparently cannot do anything. Says notes taken on my account, but in reality does nothing and I start all over again with the next agent, after the call gets 'promptly' disconnected. Sometimes, I am told that I am transferred to some special division and call just gets disconnected. They also make a promise that they will call me back if the call gets disconnected. That magic call never comes. Been trying to resolve my issue with them but to no avail. REALLY DISAPPOINTED that Sunnova business was given to such a company. Like someone else said here, I will also take this matter with BBB.

Don't get solo from this company they change where you send the billing and they don't tell you where to send it

Don't get solo from this company they change where you send the billing and they don't tell you where to send it

Door to door soliciting, ignores no soliciting sign anyways.

please DO NOT do business with Sunpower Corporation. I had 15 solar panels installed. After 1 year 14 panels are NOT working. They should be covered under warranty- however 6 months later Sunpower has not fixed them. I call and am told someone will call me back- but no one ever does. They refuse to transfer call to management and they refuse to give case manager contact information. In addition- the case manager does NOT call back. This has been going on for 6 months. Meanwhile- I am paying higher utility rates. **DO NOT DO BUSINESS WITH SUNPOWER CORPORATION**

Awesome and way better than any of the other 15 companies contacted!!!

Great service

This is by far the worst company that I have ever invested in. Not only did they take longer to install my solar panels then what they promised, Now come to find out months later they're not working properly because fifteen light-years put them on the wrong spot of my roof so it's not getting the optimal sun that it should be getting for me to be saving money. I've had to pay two high electric Bill's on top of the loan payment. Its costing more money to have solar panels and that is a problem save yourself the headache and do not go with this company the lack of communication is ridiculous I wish I never purchased this from them.

Energy Consultant is knowledgeable, informative and personable. Upon researching the solar panels I found SunPower's to be the best in the industry. I look forward to installation and activation.

I feel this was the better choice since they have been a round for a long time and any parts needed are produced at a sister company.