Coastal Green Energy Solutions

Buyer beware!
In January of 2024 the paperwork was signed to start the project.
By Mid-May: Door arrived and was installed, but the job wasn’t finished (inspection and final trim pending). The contractor pushed for final payment prematurely—a lesson learned on my part. I also didn't care for the contractor as he talked too much and some of which was inappropriate.
By June: Inspection failed because the contractor damaged the door frame by driving a nail through the trim. Someone came out to assess the damage but arrived over an hour late. The worker seemed clueless, removed debris, and discarded a vital piece of the frame in my yard. Their plan to patch it up was unacceptable.
After weeks of calling for answers, the company finally agreed to replace the frame. By mid-August, they decided to order a new one but failed to communicate effectively. Their phone lines were disconnected for weeks, raising concerns about the company’s stability. They promised the frame would arrive by September 12th, but we had to chase them for updates. That date passed, and they claimed the delivery was delayed to the 18th.
During this time, communication became frustrating. One employee stopped responding to me and would only text my husband—though I was still the one handling all the correspondence. Even then, their responses were inconsistent and unhelpful.
By September 22nd: A new contractor came to install the frame. He did a much better job but faced challenges because the frame didn’t come with a new door. What should have been a 2-3 hour job took 7 hours due to fitting issues. He had to cut the weather strip and later return to replace it and finish caulking.
By this point, we were in hurricane season. Hurricane Helene hit on September 27th, further delaying the project. The company shifted focus to storm relief efforts but neglected to communicate with us. Another hurricane followed on October 9th, and we realized during our October 12th vacation that nothing would progress until we returned.
Communication broke down entirely. After returning, I emailed them with an ultimatum: either finish the job, inspection, and trim by the next month, or we’d take back half our payment via a credit card dispute and escalate complaints to the BBB (which doesn’t seem to matter since they already have 15 filed complaints), DBPR (Department of Business & Professional Regulation license), Attorney General, and file a claim against their general liability policy.
Their response? “We’ll schedule someone next week.” Next week came and went—nothing. After more delays, they finally sent someone to finish the job. We later discovered the company was behind on paying employees, which explains the poor performance.
Conclusion
This process, spanning from January to October of 2024, was a nightmare of mismanagement, poor communication, and delays. While some contractors were helpful, the company. as a whole, appears to be crumbling. Also, we never got documentation on anything other than the original paperwork.

We signed a contract with the company on May 15th and paid a 50% deposit to have our windows and sliding doors ordered and installed. Initially, we were impressed by the company owner, Saesha North, and her father, who came to measure the windows. However, after that, communication via email, text messages, and phone calls gradually deteriorated. By the time the windows were supposed to be ready and the installation date needed to be scheduled, the company's office phone was disconnected, and the owner began screening our calls on her cell phone. We received no replies to our emails either. At this point, we realized we had been defrauded. We have filed a complaint with the BBB and are proceeding with legal action.

I highly recommend Coastal Green Energy Solutions - an amazing company! They made the order and installation of hurricane windows so simple. They handled EVERYTHING!

Saesha North, an owner of the business came to my home and provided a lot of information about hurricane windows and their benefits. It was obvious she was an expert in her field. She was very personable and not at all "pushy". She went through my house, measured all the windows and then explained the pricing (and availability of financing options if needed). She suggested the windows which should receive priority replacement. Those windows included sliding glass doors but due to the height of them the cost was prohibitive. She recommended Kevlar Hurricane Shields (not shutters). And that's what we did. We chose the shields for the sliding glass doors and the hurricane windows for for the windows at most risk.

Permit applications to the HOA and County Building Department were submitted by the company (not me). Rick, a very nice man came out to precisely measure the windows and sliding glass door openings for the shields. The shields and windows were ordered. Whenever I had a question about the anticipated delivery I spoke to Rachel in the office who was always available, cheerful and willing to answer all questions. It took a total of 3 months from order date to installation date.

Daniel and his crew installed the windows. They worked quickly under intense heat and humidity, taking care not to leave a mess.

The next day the company arranged for the building inspector to come out. He approved the work and a day later Chad came to the house and completed the trim work (which could not be done until after the building inspection was completed). Chad even washed the new windows inside and outside!

In summary EVERYTHING worked as it should...like clockwork...with EVERYONE at Coastal Green Energy Solutions so nice, no stress on my part and minimal cleanup. How often does that happen?

It was such a great experience I decided to replace the rest of my windows as well...using of course...Coastal Green Energy Solutions.

My home was burglarized and currently have no windows since they are all boarded up to hinder access. I was thrilled when I learned of Coastal Green’s company to help replace all of the windows in my home. They were communicative, very kind, and eager to get a staffer out for measurements and contract signing in February. Their staff was great about following up for any questions and information needed. They were understanding to my situation and committed to helping with this urgent situation. It’s now the end of May and I cannot reach anyone from their team by phone; the office phone rings once and says “you’ve reached them after business hours” no matter what time of day you call. The windows were supposed to be delivered and installed in March because my home has been untenable since January and I am supposed to move back in in 7 days. I am THOROUGHLY disappointed in their services and will not recommend them to anyone looking for window replacements.

This company was doing work on a condo within the complex I live in. Being on the violation committee of our condo association, I received a call that the company was blocking the exit for all of the condos in the middle strip of the complex. I went outside and asked the worker if he could move his truck, because I could obviously see the cherry picker was needed there as they were doing a 3rd floor condo. The worker was extremely rude, and told me no, he wouldn't move the truck because he didn't want people driving by his expensive machinery (I'm assuming that meant the cherry picker). I informed him that it was against fire code to be blocking any of the thru streets, which he didn't care about either. Even after telling him we may have the vehicle towed, as he is parked right in front of the tow signs, but that didn't seem to matter either. This company continued right along with what they were doing, not worrying at all about blocking the street for anyone else. Extremely rude and unprofessional. I would not recommend having them do any work for you or your business.

I've attached a photo to show I am not by any means exaggerating... No cars could for through with his trucks on both sides, which was his goal. The Amazon prime truck seen in the photo had to back all the way down a one way to exit through the back.