DBS Residential Solutions

DBS was professional, but my experience was frustrating. In September, I got a quote to improve home insulation. I raised concerns about whether the existing attic access (about 17” x 17”, above basement stairs with a PVC vent nearby) would be large enough. I was reassured the crew could access the attic, and the project was scheduled to put in additional insulation and spray foam. They told me to buy a new attic cover and would install it during the job.

When the crew arrived in December, they were unable to fit, so the job could not proceed. Alternative options were mentioned, but DBS does not manage or coordinate that work, leaving me to handle next steps myself.

The biggest issue is timing — this all surfaced in December, resulting in a winter delay that likely could have been avoided with a more realistic initial assessment. I would have preferred a clearer plan or a start-to-finish solution.

The team sent was incredible! We had received 3 didferent bids and chose DBS to complete the project. Trevor kept us updated on their progress which was so appreciated. Travis and Wayne were also a joy to work with! They worked tirelessly from early morning until late getting it completed!

I would give five stars except for the fact they changed the repair date twice without notice and not until I called to see where they were on the first date did I find that out. The work itself was very much to my satisfaction, and the pair of techs that did the work did a great job. They explained the work to be done and kept me in the loop as work progressed. I would recommend them, just make sure everything gets communicated.

Showed up on the day and time they scheduled us for. Went to work right away. Finished the job in about three hours just like the quote said (not their first rodeo). Our crawl space encapsulation looks great.

Justin was very thorough doing our estimate. Jared and Cameron were an absolute joy to work with. They are tenacious and skilled workers. They patiently explained each step when we asked questions . The results of our foundation lift with push piers exceeded our expections.

I stopped by their booth at the decc and asked for an estimate to lift my sinking garage. He could not give me a ballpark figure without seeing the building. We scheduled a time for him to come out. I stayed home from work to meet with him. He never showed up. I called and left a voicemail to verify I had the correct day. I never heard back from him. I then called innovative basement authority. They came out when scheduled. They gave me a very reasonable estimate. I had the work done. I was so impressed watching my 30x40 garage rising 2” in some areas. They also lifted the apron after the garage went up so high. Don’t waste your time with DBS.

Contracted with DBS for some concrete lifting and repair on my front porch steps that have sunk, and concrete steps to the sidewalk that slid downhill and pushed the landing above the sidewalk. Contract stated they would lift the porch steps and block to support, and remove and replace the landing that had shifted, while leveling the rest of the sidewalk, though my only concerns were for the steps. Crew came, filled the entire void of the porch with foam that lifted nothing, and simply cut off the end of the landing concrete, making a sharper and more awkward step with crumbling concrete visible. They then sent me an invoice for the full remainder, to which I responded with the unacceptability of the work and demanded a refund. $3400 total, received a call offering to drop the total to $2100 and gaslighting me about the experience and insisting on the quality of the work while making excuses about what was done and why. So, $2100 for some hidden foam under a sidewalk and some sanded joint caulk, while my actual concerns and contracted items are unmet. I recommend looking elsewhere for your projects, or having a professional review of the contract as I am looking into.

Edit: After reviewing the work in person they sent another crew to correct the cast steps and subcontracted the landing, so I have updated their score. I personally won't be utilizing their services in the future, your mileage may vary.

Super impressed with the entire process. Mike made the initial inspection and explained the best method of repair for the cabin foundation in Hayward WI. The installation was performed by Trevor, Travis and Joe. These guys were hard workers. Came in, explained the process, kept me informed and were able to finish the same day. They even cleaned up the job site before leaving. Great attitude even at the end of the day.
The completed project exceeded my expectations.

Everything was explained very well.James was very knowledgeable. Work performed on time. Joe was excellent with customer service and sent me pictures of the work. The basement is equipped with smart jacks and I feel confident my house has strong bones again. I am very satisfied with the work that was done and I am very happy that I did this. I would recommend DBS to any of my friends and neighbors! Thank you DBS and I look forward to my one year check up!!!

Integrity not a core principle of this business

We entered into a contract for a foundation repair with DBS and a week later our situation changed substantially due to some unforeseen family events, but DBS is unwilling to work with us and grant a full refund. We were aware of the 3-day cancellation policy dictated by the state, but I failed to read about the 10% (about $3000) cancellation fee after the 3-day period in the contract and that wasn’t mentioned during the quote.

With us being 40 days before breaking ground and about a week after the contract signing, I asked James to see if we could get a full refund and he said he would ask his boss for such an exception. James told me the answer from the powers at be was a no, and they would be keeping the 10%. From there I asked to speak with the person who makes the decisions and was told that it was Jack. After speaking with Jack, I found out James had never bothered to ask about a full refund at all and that it was his first time hearing about it.

I thought it might be reasonable to ask for a full refund given the timing but was told by Jack that that was company policy to keep the 10% citing overhead and administrative costs. I was also told I would be wasting my time asking for someone to grant an exception due to company policy. While I agree DBS needs to be paid for their work, I don’t believe $3000 is reflective of the work done up to this point having no ground being broken. But I didn’t read the fine print, I signed the contract, that’s on me and I take responsibility for that. They did give me the consolation of using those funds in the future towards a project, but this interaction leads me to not have the confidence to work with them at all.

Contract or not I don’t think it demonstrates integrity to charge $3000 in this situation or be dishonest with customers who are asking for help even if it’s minor.

Beyond that DBS was a good experience, The visit with James went well, He explained things clearly, Put clear effort into his proposal and we signed on, trusting them with our home and our funds.

My advice to anyone considering working with them is to make sure you read the fine print and understand what their asking.

Update: DBS response takes no action to rectify the situation despite acknowledging the issues at hand.