Empire Today
Company Highlights
About
Empire Today
Discover The Empire Today Difference. We make getting beautiful new floors easy.
Empire is committed to bringing a convenient and professional home improvement experience to our customers through quality products, great prices and outstanding service. It is our goal to build customers for life.
- 67 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
- Offers Senior Discounts
- Offers Military Discounts
Tiktok
@empiretoday8005882300
View this profile on InstagramEmpire Today (@empiretoday) • Instagram photos and videos
Frequently Asked Questions
What is the Empire Today experience?
Empire Today offers convenient, no-cost in-home shopping where consultants bring hundreds of samples and provide next-day professional installation for carpet, hardwood, vinyl, and tile.
Which flooring products does Empire Today install?
They install a wide variety of flooring—carpet, hardwood, laminate, vinyl, and ceramic tile.
How fast can Empire Today install flooring?
Many in-stock carpet and flooring styles can be installed as soon as the next day after your free home estimate—locally sourced and ready for quick installs.
Are Empire Today installers subcontracted?
Empire partners with vetted local installation professionals in over 70 metropolitan areas, though scheduling and quality are guided by Empire’s standards.
How does Empire Today’s pricing work?
They offer all-inclusive estimates—covering product, delivery, removal, and installation—and a Low‑Price Guarantee where they beat any competitor’s lower written quote.
What warranty does Empire Today provide?
Empire includes both manufacturer product warranties and a limited installation warranty, plus offers an optional service plan for added protection.
Does Empire Today offer financing or discounts?
Yes—financing is available, commonly through Wells Fargo or Synchrony, and they routinely offer seasonal promotions across products.
How long has Empire Today been in business?
Founded in 1959, Empire Today has grown into a national brand serving over 3 million customers and operating in more than 75 metro markets today.
Does Empire Today have sustainable installation practices?
Yes—they recycle carpet padding through programs like CARE and CLEAR in 25+ regions and have diverted over 8 million pounds from landfills.
Is Empire Today well-reviewed by customers?
Yes—Empire Today has a 4.3 star Trustpilot rating from over 2,300 reviews, praised for quality, convenience, and 24/7 customer service.
Promotions
Empire Today
-
Recently Viewed
Floors Now, Pay Over Time
Convenient monthly payments to fit your budget1
12 Months
No interest if paid in full within 12 months
Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.1
Making the Suggested Monthly Payment each month would pay the purchase amount by the end of the promotional period.
- Amount Financed: $2,000
- Months to Repay: 12 Months1
- Suggested Monthly Payment: $167/Mo3
- Total to pay: $2,000
48 Months
48 equal monthly payments with a special rate of 11.99% APR2
- Amount Financed: $2,000
- Months to Repay: 48 Months2
- Monthly Payment Amount: $54/Mo3
- Total to pay: $2,520
Terms and Conditions1With approved credit.
Expires 01/01/27
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Get $300 Off When You Sign Up for Emails
Receive $300 off your purchase of $3,000 or more when you sign up for Empire Today's emails.Sign up for emails on the Empire Today website to receive the discount.Terms and Conditions$300 off $3,000+. New email subscribers only. Exclusions and terms in welcome email. Subject to Terms and Privacy.
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
Empire Today LLC generally earns strong marks for professional installation, knowledgeable sales reps, and solid results, but frequent complaints about sales miscommunication, pricing disputes, and inconsistent follow-up dampen the experience.
Empire Today LLC receives mixed but predominantly positive feedback. Common themes praise professional installation, attentive sales staff, thorough product explanations, and efficient, clean work, with many customers noting attractive selections and strong value. However, recurring negatives include miscommunication from sales, missed appointments, price disagreements, and reports of aggressive financing or restocking fees, as well as occasional installation issues such as noise on stairs, damaged furniture, or color mismatches and follow-up gaps. Overall, the reputation skews positive when projects run smoothly and pricing is transparent, but strong evidence persists that improved communication and post-sale service are critical to maintain trust.
1,131 reviews
Robert P
UPDATE TO THEIR RESPONSE,
You didn't give me any resolution!!! You just come back with excuse after excuse as to why its all our fault!!!! so what is this resolution you are referring to because this is the first time hearing about it.
ALSO,
I found an attorney that will look at anyone's problem that they are having with empire. His name is MIKE AGRUSS
His website that you can contact him is
agrusslawfirm.com
UPDATE TO WHERE TO GO SO WE CAN ALL TALK TOGETHER AND SUE THEM.
Please go to
"EMPIRE TODAY CUSTOMER COMPLAINTS"
on Facebook.
My attorney is interested in filing a class action lawsuit against them. This company doesn't know who they ripped off. I'm a retired Veteran with a lot of time on my hands. So please go to Facebook where you can tell us what happened to you and we can all talk with each other. I told you empire that I would be doing this and you didn't listen. What ya think jodi???
You didn't give me any resolution!!! You just come back with excuse after excuse as to why its all our fault!!!! so what is this resolution you are referring to because this is the first time hearing about it.
ALSO,
I found an attorney that will look at anyone's problem that they are having with empire. His name is MIKE AGRUSS
His website that you can contact him is
agrusslawfirm.com
UPDATE TO WHERE TO GO SO WE CAN ALL TALK TOGETHER AND SUE THEM.
Please go to
"EMPIRE TODAY CUSTOMER COMPLAINTS"
on Facebook.
My attorney is interested in filing a class action lawsuit against them. This company doesn't know who they ripped off. I'm a retired Veteran with a lot of time on my hands. So please go to Facebook where you can tell us what happened to you and we can all talk with each other. I told you empire that I would be doing this and you didn't listen. What ya think jodi???
January 23, 2026 · Verified
Negel W
I purchased wall-to-wall carpeting from Empire Today for my 6,500 sq ft home, first floor 5 years ago, and second floor 4 years ago, and I deeply regret it. For the amount of money I spent, I expected durability, proper installation, and a company that stands behind its product. Instead, the carpeting is now buckling, warping, and lifting in multiple areas throughout my home. It looks terrible, it creates tripping hazards, and it completely undermines the purpose of investing in a “professional” install.
To make matters worse, the links to the e-mail they sent me on 8/1/20, "Keep Important Information for your Records - Warranty," don't even work. And Empire refuses to repair or replace the problematic areas. They happily took the money upfront, but the moment there’s a real issue years later, the customer support disappears.
It’s extremely frustrating that companies like this love to send surveys a few weeks after installation asking for “5-star feedback” — as if the true measure of quality is how it looks on day 30. The real test is how well the product endures after a few years of actual living, and unfortunately, Empire Today fails that test completely. A company’s commitment to quality should be judged over time, not just at installation.
The carpet I had before this install was 20+ years old, and if it wasn't for the pile and color, I would have been better off keeping it, as it had endured over 20 years.
If you’re considering Empire for carpeting, do yourself a favor and look elsewhere. It might look great for a month, but the real story begins after that — and it’s not worth the price, the hassle, or the lack of accountability.
To make matters worse, the links to the e-mail they sent me on 8/1/20, "Keep Important Information for your Records - Warranty," don't even work. And Empire refuses to repair or replace the problematic areas. They happily took the money upfront, but the moment there’s a real issue years later, the customer support disappears.
It’s extremely frustrating that companies like this love to send surveys a few weeks after installation asking for “5-star feedback” — as if the true measure of quality is how it looks on day 30. The real test is how well the product endures after a few years of actual living, and unfortunately, Empire Today fails that test completely. A company’s commitment to quality should be judged over time, not just at installation.
The carpet I had before this install was 20+ years old, and if it wasn't for the pile and color, I would have been better off keeping it, as it had endured over 20 years.
If you’re considering Empire for carpeting, do yourself a favor and look elsewhere. It might look great for a month, but the real story begins after that — and it’s not worth the price, the hassle, or the lack of accountability.
January 22, 2026 · Verified
Donna F
It was awful 😞 Empire had me going around in circles they are not professional
January 19, 2026 · Verified
Oscar R
The installer were very professional,I like the final product
January 15, 2026 · Verified
Tia W
Sales rep experience was not good at all. Things were missed appts not upheld. He did not explain the difference in the material. It wasn’t until the installers came and asked questions that we realized how much info was missed. Terrible experience.
January 15, 2026 · Verified
Jessica M
I wish I could recommend this company but our experience was terrible. Sales person, Bobbie, had no clue what the installers actually do and did not explain what the final install would look like. Installers broke a piece of furniture. They tried to fix it with out saying anything and completely destroyed the piece. Bobbie promised to call us back to let us know what they were going to do for us but we havent heard from her. That was 4 days ago. Bobbie's managers didn't have time to give her a solution, they were too busy in meetings. You have to pay infull before the install is complete so Empire holds all the cards. They dont care about you or the vendors they hire. If you dont sign off on the job, they just dont pay their installers (who are subcontractor with crews that are not supervised unless you complain). Overall a terrible experience.
January 15, 2026 · Verified
Robert P
Update to my defective laminate flooring.
I was finally contacted by Jodi Abril
National Customer Care Manager for empire.
I paid for a Florida Licensed Home Inspector to come over and inspect our floors and for a written inspection of what caused the laminate to separate. His report confirmed that the laminate is defective and that it was 10 years old, no name, laminate that they installed. Cheap as they come laminate.
I sent the report to Jodi and guess what? She said that they could not accept the report from a licensed home inspector. LOL, OK. Just more excuses after excuse as to why they will not do anything to correct the problem that they have installed.
I will be opening a website very soon where all customers that have had problems with the company can go to and spread the word about this terrible company that could care less about their customers.
So, I have contacted our Attorney, and we will be going to small claims court here in Florida. I will keep everyone updated on the outcome of the case. It is just unbelievable that it must come to this when they have proof that it is cheap old defective laminate.
Brian Hutto, the CEO, should investigate how his company is handling all the negative issues that empire has and start helping their many customers instead of just making any excuse that they can come up with not to correct the problem that they installed. Just look here at all the negative reviews. That says it all.
I was finally contacted by Jodi Abril
National Customer Care Manager for empire.
I paid for a Florida Licensed Home Inspector to come over and inspect our floors and for a written inspection of what caused the laminate to separate. His report confirmed that the laminate is defective and that it was 10 years old, no name, laminate that they installed. Cheap as they come laminate.
I sent the report to Jodi and guess what? She said that they could not accept the report from a licensed home inspector. LOL, OK. Just more excuses after excuse as to why they will not do anything to correct the problem that they have installed.
I will be opening a website very soon where all customers that have had problems with the company can go to and spread the word about this terrible company that could care less about their customers.
So, I have contacted our Attorney, and we will be going to small claims court here in Florida. I will keep everyone updated on the outcome of the case. It is just unbelievable that it must come to this when they have proof that it is cheap old defective laminate.
Brian Hutto, the CEO, should investigate how his company is handling all the negative issues that empire has and start helping their many customers instead of just making any excuse that they can come up with not to correct the problem that they installed. Just look here at all the negative reviews. That says it all.
January 15, 2026 · Verified
David L
The person who took measurements lied about the best price. And the installer said I paid to much for the job and when I tried to cancel they said I couldn't cancel and I have to pay restocking fee of over $200.00. so I let him install the tiles: which wasn't all that good. I was really scammed on this flooring job.
January 15, 2026 · Verified
Michie S
The sales representative was nice but wanted to know what other companies we were getting quotes from. He asked more than once. We didn't think that was his concern. Then, he gave us nothing in writing, only verbal costs based on the materials we picked, and we had to write those down ourselves. He said Empire Today doesn't give written estimates or quotes. Very odd. That was a deal breaker.
January 12, 2026 · Verified
Richard
I would avoid this company altogether. The product did not look the same once installed and the contractors did a poor job with us.
January 8, 2026 · Verified
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