We had carpet installed by Empire. The salesman said it was great carpet and he sells more than anyone else. So, we had that carpet installed. Right after it was installed, we noticed a hole in the carpet and other places where the carpet was not secured to the floor. They had to come back to fix it. In the spot where the hole was, they just cut out a large square and then glued in a patch. We could easily see that there was a patch and could see the lines. The installer said it will get better with time the more we walk on it. It never got better, and Empire won't do a thing about it. They even said they probably won't do anything but if they have to send someone, they will charge us to come to our home. It is now 3 years later, and all of the carpet needs to be replaced. It is just garbage. One would think, even without the patch that carpet would last longer than 3 years. Whenever I called in regarding the patch, I got rude customer service. Once person even said she will put me on hold, and then hung up on me. Didn't call me back if it was a mistake, just hung up on me. I then called back, got another guy, who asked me if I had a name, and then when I gave him my name, gave me a rude response that he needed the name of the person that I was calling as if I was supposed to know that. Long wait to get someone also. I tried the we will hold your place in line and they will call me back. Took a day for them to call me back. Of course, I wasn't able to answer when they called so I had to call them back and wait again. Funny, they will answer right away if you call the line for a salesperson and not make a complaint. Never going there again. The price is cheaper, and you get what you pay for. Cheap products, and terrible installation.
Company Highlights
About Empire Today
Discover The Empire Today Difference. We make getting beautiful new floors easy.
Empire is committed to bringing a convenient and professional home improvement experience to our customers through quality products, great prices and outstanding service. It is our goal to build customers for life.
- 67 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
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Frequently Asked Questions
Current Promotions
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Refer someone who needs new floors, and when they schedule an in-home estimate using your referral code, they'll get $350 off their purchase. Once their floors are installed, you'll receive an Amazon.com Gift Card. Earn up to $1,000 in Amazon.com Gift Cards per year.
Share your referral link with someone who needs new floors. They must schedule an in-home estimate using your referral code. After their installation, you'll receive an Amazon.com Gift Card via email.
Terms and Conditions
Discount applied to contract total of $3,500 or more before applicable taxes. Cannot be applied to deposit. May not be applied to sales or combined with other coupons or discounts. Not valid on prior purchases. Residential only. Limit one offer per household. Valid through 12/31/2026. Subject to change.
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Convenient monthly payments to fit your budget1
12 Months
No interest if paid in full within 12 months
Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.1
Making the Suggested Monthly Payment each month would pay the purchase amount by the end of the promotional period.
- Amount Financed: $2,000
- Months to Repay: 12 Months1
- Suggested Monthly Payment: $167/Mo3
- Total to pay: $2,000
48 Months
48 equal monthly payments with a special rate of 11.99% APR2
- Amount Financed: $2,000
- Months to Repay: 48 Months2
- Monthly Payment Amount: $54/Mo3
- Total to pay: $2,520
Terms and Conditions
1With approved credit.
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Homeowner Reviews
1,151 reviews
Valentino was wonderful. He came to our home and even arrived early but didn't mind waiting for my husband to get home from work. He walked us through all of our options and talked to us about our home. He truly cared and didn't jjst try to sell us something to meet a quota. Valentino gave me a very positive look into this company and I will consider using them in the future when im ready to redo my floors. I recommend you give them a call.
Ron Hudson was awesome. When I heard about empire, I always thought it was a big company so I was hesitant, but Ron changed my mind about big companies. He’s been so helpful in finding me the best carpet for the stairs that I have. We had to remove our stair lift to our basement and run explained everything and also picked out a perfect color for us. I’m very impressed with the service that I got. He made the whole process feel like it’s a mom and Pop shop with a personal feel.
Greg Mann assisted with our service request and was extremely helpful and thorough. He first asked what our needs were and had great recommendations for both carpet and wood flooring. He was able to schedule our installation for 48 hours later. He even tolerated our Beagle’s “help” during the consultation. We’re very pleased with the price and schedule and look forward to our new floors!
Valentino was very pleasant and very knowledgeable. He showed me some samples and I chose the one I wanted. He explained everything about changing my flooring in 2 rooms. He was very good. I was impressed by him.
Curt Johnson was wonderful to work with. He came to the house to show me samples for a rebuild from a burst pipe. He did not try to upsell and push anyone product. He showed me what my options were in the various standards and let me choose what was best for my needs. I appreciate the customer service he provided. Please note I can’t commment on the actual pricing as this is going through my contractor for the entire rebuild.
Empire, meet us at the house, at the time scheduled. Valentino Rodriguez, took the needed measurements quickly, accurately. He then brought out plenty of carpet colors and quality for us to choose from. After selecting those the purchasing options were explained with ease of understanding. Price was great for what we needed done. Will add pictures after instalation is completed.
I am extremely disappointed with the quality of the flooring I purchased from this company. Despite being only two years old, the floors are already covered in nicks and showing significant wear. To make matters worse, they no longer even carry this specific product, leaving me with a 'cheap' result and no easy way to fix it. I strongly advise others to look elsewhere for their flooring needs. Save your money and find a different contractor who stands by their materials. Save the automated "please contact us" reply. I have already reached out and received no actual support. Empire Today has failed to address the damage to my floors or acknowledge the seriousness of these concerns.
I needed a room carpeted within a week so chose Empire for a larger in stock selection. Sales person was good but install was late, took a long time and had to come back because it was loose (see photo). All got done eventually and looks fine
Curt was great! Professional and extremely helpful. I already purchased some vinyl tile for the living room 21 boxes - 4 years ago and he researched to see where I could buy 4 more boxes to meet the sq ft I needed. He helped me match it to empire’s porcelain tile for kitchen/mud room. It will match perfectly with the vinyl plank I already have. Thank you Curt!!!!!! :)
