Empire Today
Company Highlights
About Empire Today
Discover The Empire Today Difference. We make getting beautiful new floors easy.
Empire is committed to bringing a convenient and professional home improvement experience to our customers through quality products, great prices and outstanding service. It is our goal to build customers for life.
- 67 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
- Offers Senior Discounts
- Offers Military Discounts
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Frequently Asked Questions
What is the Empire Today experience?
Empire Today offers convenient, no-cost in-home shopping where consultants bring hundreds of samples and provide next-day professional installation for carpet, hardwood, vinyl, and tile.
Which flooring products does Empire Today install?
They install a wide variety of flooring—carpet, hardwood, laminate, vinyl, and ceramic tile.
How fast can Empire Today install flooring?
Many in-stock carpet and flooring styles can be installed as soon as the next day after your free home estimate—locally sourced and ready for quick installs.
Are Empire Today installers subcontracted?
Empire partners with vetted local installation professionals in over 70 metropolitan areas, though scheduling and quality are guided by Empire’s standards.
How does Empire Today’s pricing work?
They offer all-inclusive estimates—covering product, delivery, removal, and installation—and a Low‑Price Guarantee where they beat any competitor’s lower written quote.
What warranty does Empire Today provide?
Empire includes both manufacturer product warranties and a limited installation warranty, plus offers an optional service plan for added protection.
Does Empire Today offer financing or discounts?
Yes—financing is available, commonly through Wells Fargo or Synchrony, and they routinely offer seasonal promotions across products.
How long has Empire Today been in business?
Founded in 1959, Empire Today has grown into a national brand serving over 3 million customers and operating in more than 75 metro markets today.
Does Empire Today have sustainable installation practices?
Yes—they recycle carpet padding through programs like CARE and CLEAR in 25+ regions and have diverted over 8 million pounds from landfills.
Is Empire Today well-reviewed by customers?
Yes—Empire Today has a 4.3 star Trustpilot rating from over 2,300 reviews, praised for quality, convenience, and 24/7 customer service.
Current Promotions
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Referral Rewards Program
Refer someone who needs new floors, and when they schedule an in-home estimate using your referral code, they'll get $350 off their purchase. Once their floors are installed, you'll receive an Amazon.com Gift Card. Earn up to $1,000 in Amazon.com Gift Cards per year.
Share your referral link with someone who needs new floors. They must schedule an in-home estimate using your referral code. After their installation, you'll receive an Amazon.com Gift Card via email.
Terms and ConditionsDiscount applied to contract total of $3,500 or more before applicable taxes. Cannot be applied to deposit. May not be applied to sales or combined with other coupons or discounts. Not valid on prior purchases. Residential only. Limit one offer per household. Valid through 12/31/2026. Subject to change.
Expires 12/31/26
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Floors Now, Pay Over Time
Convenient monthly payments to fit your budget1
12 Months
No interest if paid in full within 12 months
Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.1
Making the Suggested Monthly Payment each month would pay the purchase amount by the end of the promotional period.
- Amount Financed: $2,000
- Months to Repay: 12 Months1
- Suggested Monthly Payment: $167/Mo3
- Total to pay: $2,000
48 Months
48 equal monthly payments with a special rate of 11.99% APR2
- Amount Financed: $2,000
- Months to Repay: 48 Months2
- Monthly Payment Amount: $54/Mo3
- Total to pay: $2,520
Terms and Conditions1With approved credit.
Expires 01/01/27
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
Empire Today LLC delivers generally positive experiences with knowledgeable sales and professional installation, but reviews are mixed due to warranty disputes, misrepresentation, delays, and inconsistent customer service.
Overall, homeowners frequently praise Empire Today for knowledgeable sales staff and professional installation, with many noting punctual arrivals, courteous service, and tidy work. The quality of final results is often described as strong when sales and installation align, and customers applaud the broad product selection and clear explanations. However, substantial concerns recur about warranty handling and post-install support, including claims of warranty denial, parts or repairs not honored, and slow or limited responsiveness. Several reviews report pricing disagreements, lack of written estimates, and miscommunication around timelines. The mix of strong front-end service and inconsistent follow-through yields a cautious overall assessment: capable but with serious warranty and service risks.
1,150 reviews
Somer P
Valentino was wonderful. He came to our home and even arrived early but didn't mind waiting for my husband to get home from work. He walked us through all of our options and talked to us about our home. He truly cared and didn't jjst try to sell us something to meet a quota. Valentino gave me a very positive look into this company and I will consider using them in the future when im ready to redo my floors. I recommend you give them a call.
July 8, 2026 · Verified
Mike W
Ron Hudson was awesome. When I heard about empire, I always thought it was a big company so I was hesitant, but Ron changed my mind about big companies. He’s been so helpful in finding me the best carpet for the stairs that I have. We had to remove our stair lift to our basement and run explained everything and also picked out a perfect color for us. I’m very impressed with the service that I got. He made the whole process feel like it’s a mom and Pop shop with a personal feel.
July 8, 2026 · Verified
Nicki
Greg Mann assisted with our service request and was extremely helpful and thorough. He first asked what our needs were and had great recommendations for both carpet and wood flooring. He was able to schedule our installation for 48 hours later. He even tolerated our Beagle’s “help” during the consultation. We’re very pleased with the price and schedule and look forward to our new floors!
June 24, 2026 · Verified
Cathy S
Valentino was very pleasant and very knowledgeable. He showed me some samples and I chose the one I wanted. He explained everything about changing my flooring in 2 rooms. He was very good. I was impressed by him.
June 17, 2026 · Verified
Joanna G
Curt Johnson was wonderful to work with. He came to the house to show me samples for a rebuild from a burst pipe. He did not try to upsell and push anyone product. He showed me what my options were in the various standards and let me choose what was best for my needs. I appreciate the customer service he provided. Please note I can’t commment on the actual pricing as this is going through my contractor for the entire rebuild.
June 5, 2026 · Verified
Aaron 5
Empire, meet us at the house, at the time scheduled. Valentino Rodriguez, took the needed measurements quickly, accurately. He then brought out plenty of carpet colors and quality for us to choose from. After selecting those the purchasing options were explained with ease of understanding. Price was great for what we needed done. Will add pictures after instalation is completed.
May 31, 2026 · Verified
Ashley
I am extremely disappointed with the quality of the flooring I purchased from this company. Despite being only two years old, the floors are already covered in nicks and showing significant wear. To make matters worse, they no longer even carry this specific product, leaving me with a 'cheap' result and no easy way to fix it. I strongly advise others to look elsewhere for their flooring needs. Save your money and find a different contractor who stands by their materials. Save the automated "please contact us" reply. I have already reached out and received no actual support. Empire Today has failed to address the damage to my floors or acknowledge the seriousness of these concerns.
April 29, 2026 · Verified
eth A
I needed a room carpeted within a week so chose Empire for a larger in stock selection. Sales person was good but install was late, took a long time and had to come back because it was loose (see photo). All got done eventually and looks fine
April 21, 2026 · Verified
Deana S
Curt was great! Professional and extremely helpful. I already purchased some vinyl tile for the living room 21 boxes - 4 years ago and he researched to see where I could buy 4 more boxes to meet the sq ft I needed. He helped me match it to empire’s porcelain tile for kitchen/mud room. It will match perfectly with the vinyl plank I already have. Thank you Curt!!!!!! :)
March 9, 2026 · Verified
Debbie L
The experience was outstanding from the estimate to the completion of the installation. Charles Caldwell was great and Vladimir and his crew did an excellent job on the installation. Their attention to detail was commendable and the finished product exceeded our expectations. We will recommend this team to anyone! Thank you for helping us with our flooring!
March 5, 2026 · Verified
