Our entire experience with TC Building started in April of 2023 when the company was Extreme Exteriors. They were highly recommended on social media and we wanted to support a local small business. We ordered three Win-core foam-filled gridded windows with tint. Craig (sales guy) told us that it'd be about 6mo before they got them in, so I called around Sept/Oct 2023.
They said that the order had arrived and got me on the schedule for mid-October. They sent a team out twice to measure again, which I thought was odd, seeing as how Craig had already measured everything when we ordered (they were supposed to be coming from manufacturer). When Darren came to install, I realized that he had the wrong windows. I told him that they were incorrect and showed him my order form. He said that it wasn't a big deal, they would simply switch out the glass portion. At the end of the install, I asked him if I needed to call the office and let them know of the mistake and he said that he would take care of it.
I assumed it would again be around 6mo to have the order filled, so around March of 2024, I called the office to check on the order. Tonya (owner/manager?) had no idea that the wrong product was installed, no notes or record of the mistake. After she investigated and verified my claim with Darren, they said they would place the order immediately and expect to hear back in about 6mo.
So this past August, I began reaching out and attempting to make contact with the company, which had strangely enough rebranded as TC Building. We played a long game of phone tag with Tonya, leaving multiple voicemails that were never returned. I ended up sending the company a lengthy, frustrated email and Tonya responded. She gave me dates to install, but I was still attempting to reach her via phone as I do not like scheduling via email. I would call and she would respond with an email, it was entirely strange and annoyingly unprofessional.
But alas, we got scheduled and then had to be rescheduled, so I turned the responsibility of this mess over to my partner to deal with as I was completely over it. We had originally scheduled for this past Monday morning, but Tonya emailed and called me the Friday before and said they'd be out later on Monday afternoon instead. After waiting this last Monday, I get an email around 3pm that they would not be coming out until Thursday due to another "unfinished job." My partner gave them our schedule and said Thursday would not work for us and they agreed to come today, November 1st. They did finally switch out the windows today with white gridded glass, like we ordered, so it's done and over and I couldn't be more glad to wipe my hands of it.
Food for thought: on the inside of the windows, there was a label for a wholesale distributor out of Kansas City, ABC Supply, so it makes me wonder about whether I paid competitively or not. Long story short: you could not pay me to deal with them again.
They said that the order had arrived and got me on the schedule for mid-October. They sent a team out twice to measure again, which I thought was odd, seeing as how Craig had already measured everything when we ordered (they were supposed to be coming from manufacturer). When Darren came to install, I realized that he had the wrong windows. I told him that they were incorrect and showed him my order form. He said that it wasn't a big deal, they would simply switch out the glass portion. At the end of the install, I asked him if I needed to call the office and let them know of the mistake and he said that he would take care of it.
I assumed it would again be around 6mo to have the order filled, so around March of 2024, I called the office to check on the order. Tonya (owner/manager?) had no idea that the wrong product was installed, no notes or record of the mistake. After she investigated and verified my claim with Darren, they said they would place the order immediately and expect to hear back in about 6mo.
So this past August, I began reaching out and attempting to make contact with the company, which had strangely enough rebranded as TC Building. We played a long game of phone tag with Tonya, leaving multiple voicemails that were never returned. I ended up sending the company a lengthy, frustrated email and Tonya responded. She gave me dates to install, but I was still attempting to reach her via phone as I do not like scheduling via email. I would call and she would respond with an email, it was entirely strange and annoyingly unprofessional.
But alas, we got scheduled and then had to be rescheduled, so I turned the responsibility of this mess over to my partner to deal with as I was completely over it. We had originally scheduled for this past Monday morning, but Tonya emailed and called me the Friday before and said they'd be out later on Monday afternoon instead. After waiting this last Monday, I get an email around 3pm that they would not be coming out until Thursday due to another "unfinished job." My partner gave them our schedule and said Thursday would not work for us and they agreed to come today, November 1st. They did finally switch out the windows today with white gridded glass, like we ordered, so it's done and over and I couldn't be more glad to wipe my hands of it.
Food for thought: on the inside of the windows, there was a label for a wholesale distributor out of Kansas City, ABC Supply, so it makes me wonder about whether I paid competitively or not. Long story short: you could not pay me to deal with them again.