Guardian Protection

Customer Service Department is horrible!!!!!!

My Doorbell camera is not working properly and they want to charge me for the camera to be replace and the service personnel to come replace it for $250. I ended up canceling my service from them. They will not work with you to come fixed for free and also the customer service representative is awful. There doorbell camera is awful for $250.

Excellent service! Representative was very knowledgeable and explained evthiroughly.

I bought a house with guardian equipment and tried to switch to another company with better prices. Guardian was entirely unhelpful and every call left me with different information that was discredited by the next person I talked to, so I never knew what the path forward was. Now, I am stuck with an IQ Panel that they insist is mine and I am free to register with a different company, but they can not or will not give any codes or send any technicians to unlock it, so it is a useless panel and the only people who are able to assist are entirely unwilling to.

I am a new customer with Vintage, and the support that was provided was stellar. Their associate, Nick, was courteous, thorough, and patient with me. I had many questions, whereas he graciously walked me though the process, to ensure that I had a complete understanding of the products and services. Hats off to the professionalism provided by Vintage Security.

Fantastic installation work! Steven Bowman was very thorough and explained everything very well so we understood it. He was very responsive when we contacted him with our questions. Steven Bowman will be the reason our families continues to do business with Vintage Security. A job well done!

We love our new security system from Vintage. It’s so convenient to have everything accessible from my phone and all the new features are certainly a bonus that we now feel more safe. Everyone, from our sales rep Terry to the technician that installed the system was absolutely great to work with! They have been very informative and we look forward to adding more features in the future. I will recommend Vintage to anyone that is in the market for a new or upgraded security system.

From the beginning working with Kristen (Sales) to having Frank and Dennis tackle everything with our Vintage system, they came in and knock it out of the park for us. They were very thorough and cared about us with all the details, sharing of information, and quality workmanship. Frank and Dennis did quality work and even cleaned up after all their work. The team allowed us to be hands-on after discussions so we are SUPER pleased with their actions, assistance, and their solid knowledge with the whole system. Thank you all for your superior actions, Kristen, Frank, and Dennis!!