Horizon Services

Appointment set up was easy. Tech came out was very knowledgeable and checked everything to make sure all was good with my water heater because I didn’t have hot water. He was very thorough and even called me after he left to double check something he saw in the photo he took. I would definitely recommend Gold Medal. Melba

Zack from Gold Medal Service was outstanding. He came out to perform maintenance on our furnace and was professional, knowledgeable, and incredibly thorough from start to finish. He took the time to explain what he was doing, answered all of our questions clearly, and made sure everything was running safely and efficiently before he left.

It’s not often you meet a service professional who is both technically excellent and genuinely courteous — Zack is both. We feel confident heading into the colder months knowing our system was serviced so carefully. Highly recommend Zack and Gold Medal!

I had a whole new Daikin 2 stage hvac system put into my basement and attic today. I had many techs working on the installations (attic, basement and outside on the 2 AC towers). They all did a super good job and were very very nice and kind. My home is so nice, warm and cozy now. I will always use Gold Medal Services.

I signed my contract with Gold Medal a few weeks ago after using Clarkstown for a few years. As my central heating system stopped working right on the MLK holiday, I called Gold Medal. The technician came in the same day and he was highly professional. He got my heat back on and came the next day to fix the repair. I was really impressed with their level of professionalism and organization. I would highly recommend Gold Medal to anyone.

Very promptly response and the job was done fast and professionally. Zack ( service expert) was very professional and knowledgeable. He took his time to answer every question I and went above and beyond with every response. Definitely I'll use this company for future projects.

The technician was very polite, considerate, thoughtful, and professional. He explained the service he provided, made certain that he cleaned the hot air system as needed, and properly checked the essential serviceable items.

The service was included as part of the original equipment purchase. The cost for the part installed was excessive.

I chose from the Angi App the Gold Medal Service company to have my home furnace annual servicing done. From start to finish from my first contact to schedule my appointment by phone the service was informing and excellent.
The Very Best and Beyond Excellent in every way was my experience with my Service Expert Rashaan Hunter who came to my home to service my furnace. He was very pleasant from the moment he came to my door and introduced himself and throughout the service visit. He took the time throughout the service visit to explain to me everything. He was patient, kind and extremely knowledgeable when answering all of my questions. This was so reassuring, which meant so much to me. Since my husband of 30 years (who had worked at Home Depot for 17 years and was amazing at home remodeling and repairs) had unexpectedly passed away, I so Extremely Appreciate a Service Expert Profesional like Rashaan Hunter.😊
Since I have had several surgeries and am currently awaiting one for my lower back I was unable to physically access my basement

The Gold Medal team from techs to sales is amazing! First the online scheduling made it super easy to schedule and I was able to get a same day appointment, the tech ended up arriving with in 3 hours of the online scheduling.
Rabi first visited as I was thinking we needed just a repair. He was very thorough and knowledgeable. It turned out we needed a whole new furnace.
Joe from sales met with me later that evening and quickly walked me thru my options. All very reasonable and he applied every discount he could. The unit was ordered next morning and installed a day later. The installation team also top notch. They walked me thru the process, they were pleasant, efficient, and super clean! Gold medal made the process really easy. Would definitely recommend and use them again!

Benjamin was my service expert for my routine natural gas boiler maintenance. He explained in detail what he did and his findings. He answered all my questions and gave me insight on next steps to consider when I was ready. I appreciated his professionalism and expertise. If you are due for your routine winter maintenance service, I recommend you contact Gold Medal. They helped me identify the service I needed and search for the best price before giving me a quote. FYI, I contacted 5 companies and Gold Medal offered the best price. When you called them, ask for the NY North office and request Benjamin to be your service expert. You will not be disappointed.

I had set up an appointment for annual maintenance of my Weil-McLean ultra 230 high-efficiency condensing boiler. The boiler was originally installed by Gold Medal six years ago and was a serviced by them annually under a maintenance contract since the original installation. The owners’ manual calls for disassembly of the combustion chamber annually and cleaning when necessary. The service technician, Dennis Salvador, was the first to actually recommend this and to do the cleaning if necessary, which was likely after six years. During his initial visit, he determined the cleaning was necessary, but had to order a cleaning kit from Weil-McLean and return a week later. The kit runs around $800 but includes a number of critical components that degrade with time such as the igniter, Heat shields, sensors and gaskets critical to the safe and reliable operation of the unit. Dennis was competent, friendly and polite. He arrived at the scheduled time and finished the labor intensive job in only a few hours.