Luxury Bath Tampa Bay

I had my tub removed and converted into a walk in shower. Mike was an excellent salesman who helped me cut costs as much as possible. Steve and Austin were my installers and were amazing. They worked extremely hard and efficiently. It brings peace to know everything was done correctly and with the highest standards.

I had a great experience with Luxury Bath. They made my tub to shower remodel very easy starting with the in-home consultation with Mike who offered me good advice in selecting the pattern and extra features. Shane and Clint arrived on time for the installation and worked efficiently to complete the job in a day and a half. They were polite and friendly and thoroughly cleaned up after the job was done. I love my new shower and how easy it is to clean it! I would highly recommend Luxury Bath.

Becky's dedication to customer service is keeping this review from being 2 stars.

First off the good. Good quality product, but very specific on the care for acrylic showers so you gotta pay attention to care instructions.. it's nice just requires constant maintenance. They provided us with a squeegee to whipe the water off the walls because mold keeps growing under the caulk every 2 months. So the squeegee helps with that, but I've never had mold grow under the caulk until they did my showers... And I've never owned a shower you have to squeegee dry with every use lest it start growing mold.

Now for the bad. Customer service kinda blows, except you Becky, you're pulling the weight of 3 CSRs.
Example: as mentioned, the mold grows every month or 2. And we called for a maintenance run to recaulk it again. My wife took time off work to be here for the maintenance appointment. and they never showed up. Turned out the installation team called out or something that day so my wife wasted 8 hrs of PTO. Which is understandable, it happens, EXCEPT that they never called back to reschedule or apologize. (This was 2 weeks ago, still no follow up)

So my wife and I are pretty thoroughly annoyed with these guys for the constant mold growth, and poor customer service. Shower looks cool though. 😎

We really enjoy the features and quality of our Luxury Walk in Bath Tub. Your personnel are Outstanding. Phil Bresnahan (Design Consultant) was very honest and readily available when needed. Installers Trevor and Sam were excellent, very easy to work with and cleaned the area daily. Christian and Becky were very helpful. Kudos to Luxury Bath for having such excellent personnel. We saw your demo at the St Petersburg Home Show and it was instrumental in our walk in tub purchase.

This is the second time we’ve used luxury bath! Lenny was great to work with again on our main bathroom! Thank you for helping us make our vision come to life! We love it and it is better than we could’ve imagined!

Mike and his team were awesome to work with and made sure we were happy with the results, which we are! They were quick and detailed and even finished the job earlier than planned.

Before and after pictures…they helped change the whole layout…