Thornton & Grooms

Phones at the office was answered promptly and professionally. Got an appointment time for next day service. Received updates on timing, with photo of person doing the service. Omar Johnson did an amazing job. Showed up at time said, performed drain cleaning and cleaned up entire area before leaving. Thoroughly impressed. I signed up for their Home Care Club, because of the service provided.

We have had an amazing experience working with this company. They have been prompt, punctual and professional. The process from our initial phone call until our install was overall amazing. I cannot say enough about how smooth it has all gone.

Would recommend and would use again.

Update we had our complete hvac redone by them and are fully satisfied!

Update #2 We had an issue with our gas lines and had to have them replaced. We turned agin to Thorton and Groom's and they can through with flying colors. Real professionals.

Update #3.. We had another issue in our home, this time electrical. It was fairly complicated but our technician figured oi the issue quickly. Hats to to everyone we have had to work with.

Kind and friendly customer service, Niko provided excellent service and accommodations to find the best fitted plan for my home.

Amazing job completed professionally by both Jacob and Megan Ashley. Provided information to understand the plumbing/drain process as well as tips for home care. Always love friendly and hospitable service.

Also, I had a jetting done of the kitchen stack and main sewage line. Job and Billy did an amazing job and were very friendly.

Thank you to all the team that helped to fix my kitchen and home, And a big thank you to Bret for the word of mouth recommendation!

Definitely recommend!

I truly cannot say enough great things about Kevin in install. He was punctual, polite, patient, knowledgeable, quiet and clean. Him and his team really made my whole experience fantastic.

Awesome plumbing technician. Did everything professionally and also gave me advice about future plumbing issues. I trust this company thank you for fixing my plumbing issues. I will rate him 10 out of 10. Gavin is an awesome technician.

We have had an amazing experience working with this company. They have been prompt, punctual and professional. The process from our initial phone call until our install was overall amazing. I cannot say enough about how smooth it has all gone.

Would recommend and would use again.

Update we had our complete hvac redone by them and are fully satisfied!

Update #2 We had an issue with our gas lines and had to have them replaced. We turned agin to Thorton and Groom's and they can through with flying colors. Real professionals.

John P. and Nick G. came and installed a new heat exchanger and to clean the blower (?) They both were very neat and professional.
A good team.
They went right to work and got the job done.
It was quite an extensive job as the had to take just about everything out of the furnace, but in a few hours, they had it up and running in tip-top shape.
Thank you!

⭐ 1 Star – Beware of Thornton & Grooms ⭐

We had an extremely frustrating and costly experience with Thornton & Grooms that homeowners should be aware of. In March 2024, just two months after having our third baby, we hired them for what should have been a small pipe repair in our family room. Their mistakes turned it into a major plumbing disaster.

They dug up our floors, replaced a pipe, and refilled the space with concrete and gravel. Months later, we are dealing with severe water damage, mold growth, and an unsafe living environment for our children.

When we reached out for accountability, they:
❌ Denied responsibility, falsely claiming "prior water damage" (which we never had, we had carpet so we would know).
❌ Ignored clear evidence their installation caused the issue. (which he had verified by other professionals)
❌ Cancelled an inspection without notifying us, delaying crucial air quality checks.
❌ Refused to return our calls and emails to come out to the home.
❌ Never pulled a permit for the major plumbing work—and have even ignored the city’s attempts to reach them.

Now, we are left dealing with the consequences of their negligence. If you value your home and peace of mind, think twice before hiring Thornton & Grooms.

#PlumbingDisaster #HomeRepairFail #ThorntonAndGrooms #WaterDamage #MoldIssues

Had my bathtub snaked and received top notch service. Megan and Jack were professional, pleasant, informative and knowledgeable of doing their job. Must admit they had the best price in town. I will definitely call Thornton and Groom for my next plumbing problem. Thank you for great service today.

Well run, act together company. Everything from booking of the appointment to the completion of the job was easy, accurate and well done. The main drain at my home clogged. I made the appointment on my phone with their super easy software, it took less than a minute at 2:30 in the morning. Thornton grooms confirm the appointment and sent a technician out right away. The tech notified me when he was on his way.
Brandon was excellent and knew his stuff. He paid great attention to detail and respected my home, wearing shoe covers, putting down protective floor covers and sanitizing the work area before leaving. He was very thorough in making sure that the job was done correctly and there was no problems down the line. He had all the tools and everything he needed including a Shop-Vac to sop up any water. Price was reasonable and Brandon was a pleasure to work with. I highly recommend Thornton grooms.
They can handle the most extreme jobs. They replaced my main line in my home, Jack hammered up the floor and put everything back how it was an amazing expert fashion. So no matter what problem you have large or little. They can handle it.