RisingSun Solar

THEY DO NOT HONOR THEIR WARRANTY - DO NOT BUY FROM ASTRAWATT - NO SERVICE WARRANTY. While I was originally happy with my installation, about 14 months into my ownership I had a micro inverter go out. No big deal I thought, enphase was quick to send a new one, but Astrawatt went through some business restructuing and now for service calls you have to pay upfront. Ok I thought, how do I get reimbursed? 2 months, 8 calls, and multiple email attempts later, NO ONE will tell me how to get reimbursed. The local service office said Corporate appears to have dropped all their existing customers. That is exactly how I feel. DO NOT BUY ANYTHING FROM ASTRAWATT SOLAR. STAY AWAY.

I’d give zero stars if it was an option…

**see edit below. I added a star for what appears to be a quality product with abysmal communication and follow through.

We started the process with Astrawatt Solar (of Kansas City? Of St. Louis? I’m still unclear about which office we officially worked with because they passed us back and forth so many times) in March 2025. The installation was scheduled for the end of May 2025, got moved to the end of June because of the STL tornado and Ameren availability. In June 2025, 2 electricians from KC worked on my house for 2 days, couldn’t complete their portion allegedly because Ameren didn’t show up, and went back to KC. A full month later, in July, a local crew showed up and worked for 4 days. At the end of that week the solar panels were installed on my roof, the Powerwall battery was attached to my basement wall, and everything appeared to be in place. However, the system failed final electrical inspections with the county on 7/18/25, 8/1/25 and 8/25/25. As the electrician who met the inspectors was leaving my house, he said the company needed to regroup after so many failed inspections and go over everything carefully so it would pass next time. He tried to blame STL county saying the inspectors kept coming up with new things that were wrong. That was the last time I saw anyone from Astrawatt.

The day before the final inspection, they sent me a second “payment due” notice on the final payment with a message that said they were unable to submit everything to Ameren until it was paid in full, so I submitted the payment. That was a huge mistake on my part.

After many emails and attempts to contact Astrawatt and get a timeline for completion, they stopped responding in late September 2025. At the beginning of November, I got a broadcast email from Alexander Roach saying a franchisee was taking over their existing projects and that everything would be completed by the end of 2025. I’ve emailed and called numerous times since then looking for information, but Astrawatt has disappeared.

I paid the company $31,000 with the understanding (they sent me the tax credit forms after final payment) that I would receive $9400 in tax credit back when I file my 2025 taxes. But if the system isn’t fully operational (and Ameren has to issue a “right to operate” once it passes final electrical inspection) by 12/31/25, we lose the tax credit option.

We are now in the process of trying to find an electrician who will finish the job so that we can submit for the tax credit, but today is 12/12/25 and time is running out.

In summary, I paid $31,000 for a non operational solar panel system from Astrawatt Solar. Once I find a way to get it working (at additional expense), I will likely have to deal with a legal battle to recoup my additional expense and possibly the tax credit amount they prevented me from qualifying for. The stress and headache caused by this shady company cannot be overstated. Run far, far away.

****update-Astrawatt suddenly resurfaced 2 weeks ago. I received a call from a new person I didn’t recognize saying they didn’t know we had a problem and found out when STL county started refusing to let them pull permits or schedule inspections. After this call, someone arrived the next day and completed the work. It passed final inspection on 12/29 and is currently operational and qualifies for the tax credit thankfully. After this much headache, I still don’t trust or recommend them, but at least I mostly got what I paid for…

After 10 years of having solar panels, we decided to get a back up battery installed. We received multiple bids from several companies and decided to go with Astrawatt now operated by Fidelis Renewables.

I dealt with Alex and from start to finish, the entire transaction went smoothly. He was patient with my endless questions and concerns. He provided me with multiple battery options and we opted for the Tesla Powerwall. During the process, we also decided to upgrade our electrical panel to a Span smart electrical panel. If you're considering upgrading your electrical panel, you should check out the Span.

The project was completed on time. The installation team was punctual, polite, and cleaned up prior to leaving.

I highly recommend Astrawatt Solar and will use them again in the future if I have any solar needs.

My experience with Astrawatt, now operated by Fidelis Renewables, has been nothing short of excellent. From the very beginning, the process felt smooth and well-coordinated. The team was clearly knowledgeable and completely transparent, which made the entire installation feel effortless on my end. Communication was consistent and easy to follow, and the final walkthrough was especially helpful—everything from using the app to understanding what to monitor for the best performance was explained clearly. I feel genuinely confident about the future of my home’s energy setup and look forward to continuing the relationship with Fidelis. Highly recommended!

New ownership of Astrawatt Solar in K.C. by Fidelis Renewables did a remarkable job of helping me correct loose ends left over by the previous owner, who had a good organization until a few months ago. Not sure what happened then, but Dan Fuqua is now managing and doing a superb, reliable, dedicated job to taking care of business and has been very responsive, which is an outstanding attribute. Thank you!!

Astrawatt, recently taken and managed by Fidelis Renewables, was a smooth sailing ship! Excellent experience from start to finish. The team was knowledgeable, transparent, and made the install seem easy. Really good communication and final walk through of how to use the app, what to track, and how to see the best results. I feel confident about what the future has in store at my house and with the Fidelis relationship!

This company only cares about doing your install and the $$ related to that. While the upfront process and install went smoothly and everything was over communicated, that is where to good service ends. I have been trying for just over two weeks to get support for an array that is not producing power. The service department seems to be non-existent.

Run from this company. Even if a competitor is slightly more expensive I would recommend them as long as they have even an inkling of a service department should you need support.

Sun solar installed our system and I had no problems. Upon selling my house Astrawatt Solar has been useless can't even find us in the system. Look by name, address and phone number. The new to be owners are trying to get a new roof and so need to find out about the panels being removed then replaced after and the warranty information and this company has been nothing but worthless. They do not return calls.

Dishonest, Disorganized, and Disappointing

I paid over $105,000 for a premium solar system that was supposed to include full property backup, two Tesla Powerwalls, and a SPAN panel. Despite multiple planning meetings with my Electrician and General Contractor they showed up and installed the wrong configuration... What I received was a split, mismatched setup that only backs up and monitors part of my property. The system was not what was promised, and their team only admitted the misconfiguration after I discovered it myself.

On top of NOT delivering what I paid for, I was also invoiced for work they didn't complete.

Please know that when a member of their sales staff comes to sell you a system they will tout a short install process, mine was supposed to be 5-7 days.... 141 days after they started was when my incorrect installation was "complete". They kept blaming Evergy for taking too long to install a meter. That happened because they installed a configuration that Evergy doesn't allow thus requiring additional approvals. In the end, all of the delays were caused as a result of their poor work.

They also have a troubling pattern of not paying their suppliers, leading to a lien threat for over $10,000 on my home from an unpaid supplier. I had already paid Astrawatt in full a month prior to the date shown on the unpaid invoice, so this was especially concerning.

Communication was sloppy, timelines were missed, and I’ve had to manage the project myself just to keep it on track.

Avoid this company at all costs. There are far more reputable and reliable solar providers out there.

I'm fully expecting a response to this review saying that they did in fact deliver what I ordered. Based on other reviews I've read that seems to be what they do when they mess up.

Oh where to begin. I’d say on a whole, their price was about the same as other quotes I got and the equipment was pretty much the same. Sales staff, engineering staff, and installers were all very knowledgeable.

Their organization SUCKS though. I got my quote in August and the system wasn’t turned on until FEBRUARY. Communication was non existent about what was happening and when or when my family would be without power. Installers treated my home like a job site and left things feeling unfinished; I took 5 contractor bags of trash to the dump myself and had to finish burying the last 12ft of cable myself. Because there is no system of quality checks or accountability in the org, no one has checked on the final product or how my system is working out.

If they aren’t cheaper than the other guys, and they are putting in about the same equipment, the only thing that differentiates one solar org from another is their service. In end, I wish I had chosen a different company and saved myself the headaches. I cannot recommend this place.