RisingSun Solar

This company only cares about doing your install and the $$ related to that. While the upfront process and install went smoothly and everything was over communicated, that is where to good service ends. I have been trying for just over two weeks to get support for an array that is not producing power. The service department seems to be non-existent.

Run from this company. Even if a competitor is slightly more expensive I would recommend them as long as they have even an inkling of a service department should you need support.

Sun solar installed our system and I had no problems. Upon selling my house Astrawatt Solar has been useless can't even find us in the system. Look by name, address and phone number. The new to be owners are trying to get a new roof and so need to find out about the panels being removed then replaced after and the warranty information and this company has been nothing but worthless. They do not return calls.

Dishonest, Disorganized, and Disappointing

I paid over $105,000 for a premium solar system that was supposed to include full property backup, two Tesla Powerwalls, and a SPAN panel. Despite multiple planning meetings with my Electrician and General Contractor they showed up and installed the wrong configuration... What I received was a split, mismatched setup that only backs up and monitors part of my property. The system was not what was promised, and their team only admitted the misconfiguration after I discovered it myself.

On top of NOT delivering what I paid for, I was also invoiced for work they didn't complete.

Please know that when a member of their sales staff comes to sell you a system they will tout a short install process, mine was supposed to be 5-7 days.... 141 days after they started was when my incorrect installation was "complete". They kept blaming Evergy for taking too long to install a meter. That happened because they installed a configuration that Evergy doesn't allow thus requiring additional approvals. In the end, all of the delays were caused as a result of their poor work.

They also have a troubling pattern of not paying their suppliers, leading to a lien threat for over $10,000 on my home from an unpaid supplier. I had already paid Astrawatt in full a month prior to the date shown on the unpaid invoice, so this was especially concerning.

Communication was sloppy, timelines were missed, and I’ve had to manage the project myself just to keep it on track.

Avoid this company at all costs. There are far more reputable and reliable solar providers out there.

I'm fully expecting a response to this review saying that they did in fact deliver what I ordered. Based on other reviews I've read that seems to be what they do when they mess up.

Oh where to begin. I’d say on a whole, their price was about the same as other quotes I got and the equipment was pretty much the same. Sales staff, engineering staff, and installers were all very knowledgeable.

Their organization SUCKS though. I got my quote in August and the system wasn’t turned on until FEBRUARY. Communication was non existent about what was happening and when or when my family would be without power. Installers treated my home like a job site and left things feeling unfinished; I took 5 contractor bags of trash to the dump myself and had to finish burying the last 12ft of cable myself. Because there is no system of quality checks or accountability in the org, no one has checked on the final product or how my system is working out.

If they aren’t cheaper than the other guys, and they are putting in about the same equipment, the only thing that differentiates one solar org from another is their service. In end, I wish I had chosen a different company and saved myself the headaches. I cannot recommend this place.

They installed an LG battery for the house and everything was done quickly and with precision. Best part is I think my garage floor is cleaner now then when it started.

They installed an LG battery for the house and everything was done quickly and with precision. Best part is I think my garage floor is cleaner now then when it started.

I recently had Astrawatt Solar install a battery system in my home. I could not be more pleased with the outcome!

Professional employees, who took the time to explain what was happening and allowed me to ask questions as they were working. After they were done, they not only cleaned up after themselves, but vacuumed the area and wiped down any dust. It actually look cleaner than when they started.

As I was visiting with the installers, I asked how long they had been with the company and was very pleased to hear of the tenure and experiences they had. They volunteered without me asking about how much they enjoyed working at Astrawatt Solar and the good people they worked with.

I would not hesitate to recommend Astrawatt Solar Company.

The team of Chris and Chris did a nice job installing the batteries, controller, and monitoring hardware as part of Evergy's pilot program. Critical circuits were moved to sub panel for backup. Very efficient and clean runs, well labeled, and cleaned up well once finished. Very pleased with their work.

Chris and Chris installed my backup battery system. Throughout the process they have been friendly, punctual and knowledgeable. They answered questions as I asked them and never gave me the impression that I was inconveniencing them.

They worked fast, were considerate of my time - asking before turning off the electricity so that I’d have time to save files and prepare to be without. They made sure they had everything ready to go so that the time without electricity was extremely short.

They were very conscientious of my home and the placement of the battery - leaving it as clean it cleaner than they found it.

I could not be more pleased with their work.

I rarely feel compelled to write an online review, but in this case, I felt it was necessary. My experience with Astrawatt has been exceptional, beginning with their courteous and knowledgeable sales staff who promptly answered my numerous inquiries. The quoting process was transparent and easy to comprehend, clearly outlining the services offered. They provided an detailed timeline to completion and scheduled the delivery accordingly. Not only did they deliver as promised, but they also surpassed my expectations. I was pleasantly surprised to receive upgraded panels and was impressed by their efforts to obtain a newly released gateway from California so that i could have the latest greatest equipment. This level of customer service is truly commendable. The installation crew demonstrated punctuality, politeness, and thoroughness. When I encountered an issue with one of the panels making noise, they promptly resolved the problem.

While there are numerous negative stories about solar companies, with many being unreliable and short-lived, Astrawatt stands out as an exception. They are a trustworthy and reliable company that I wholeheartedly recommend.