RisingSun Solar

Rising sun solar installed my system since the start of the year. Has been working well and the install team did a good job. Will know more about sizing and overall performance in about a year!

At this time not so impressed! The system was started by design plans from engineering but was changed considerably by crew.
Assembly supports for array were planned for a depth of 54 inches and 12 inches in diameter.
After crew changed designed plans. Support holes were dug to a depth of 36 inches and 8 inch in diameter!
Also array was moved from on site approval, too a more shaded area missing hours of sun light. When plans are set, approved and in motion! They should be carried out! If changes are needed, approval should be aquired! NOPE! NEVER HAPPENED AT RISING SUN!
On April 13th management showed so I could discuss corners cut! He stated that a resolution for repairs would take 48 to 72 hours. Haven't heard from him in 12 days!

Here is the problem! Plans are not carried out as designed! Warranty on structural design is void of warranty by company who builds the assembly. Because not installed correctly by crew!
Corners were cut on my expense. Not a very pleased customer. Watch over the installers. Know the plans!

At this time not so impressed! The system was started by design plans from engineering but was changed considerably by crew. Supports for array was planned for 12 inch piers at the depth of 54 with 48 inch concrete support. After crew changed plans: concrete set at 36 inches with upright supports. Never made it even close to the depth of 54 inches, placed piers on rock and poured concrete at 36 inches on 8 inch pier supports! Also Array was moved from on site approval, too shaded areas missing hours of sun light. Seems when plans are set in approved and in motion! If changes are made approval should be squired! NOPE! NEVER HAPPENED!

Here is the problem! Plans are not carried out as designed! Warranty on structural design is void of warranty by company who builds the assembly. Because not installed correctly by crew! Corners were cut on my expense. Not a very pleased customer. Watch over the installers. Let you know more later the problem is under review by management for corrections!

At this time not so impressed! The system was started by designed plans from engineering but was changed considerably by crew. Supports for array was planned for 12 inch piers at the depth of 54 in concrete, changed plans: set at 36 inches with upright supports. Never made it even close to the depth of 54 inches, placed piers on rock and poured concrete at 36 inches on 8 inch supports! System is up and running great! Array was moved from on site approval, too shaded areas missing hours of sun! Problem is! Plans are not carried out as designed! Warranty on structural design is void of warranty by company because not installed correctly by crew! Corners were cut on my expense. Not a very pleased customer. Watch over the installers.
cornerss cut!

We started our search by going through energysage, that is where I first contacted Reid. I interviewed 5 companies which included Rising sun. I might be considered a problem customer as I did research into all products and configurations from each. The options provided me by Reid and Rising Sun were by far the best, though it was a tough competition. I decided to go with them based on the level of professionalism in the Quotation, The products and my needs were well laid out. Reid, and the team were all right on point. we have only had the system "online" with Evergy for a short time but it is going well.
A final point, if you think you are going to get an electric vehicle (we did shortly after) have an outlet and installation included now, It's the best time to have it done as well.

From Mackey to Megan H., this was a great experience. Rising Sun has great communication and follow up. They made this a very simple process and I would highly recommend them to anyone interested in getting solar panels. It was a pleasure working with them.

RisingSun solar installed a 6KW grid tied ground mount system for me. I used them because they installed good equipment and where flexible with the installation details. They moved my meter location at the same time and installed an underground service at a very reasonable cost. Sunrise solar worked very hard on my project, it would not surprise me if they have more than 200 labor hours into it, some of the hours would have been avoidable if they where more attentive to details. Overall they provided a lot of value.

I have seen some quite a bit of pretty electrical work so my view is a bit skewed. Their work is acceptable by all means, but a little rough around the edges.

Before using RisingSun Solar and making my choices I tried to learn as much as I could. I am an avid manual reader so looked up the equipment manuals and read them a couple of times to be comfortable with solar. I do wish they left the manuals and documentation with the equipment. I understand they don't want me mucking around with it, but leaving the documentation which is part of MY EXSPENSE is the professional thing to do-it's a bit of weirdness on their part and makes that mutual trust difficult.

The experience would have been much more enjoyable for all parties if Sunrise solar communicated better.
I was left feeling like the former Capital Police Chief Steven Sund who was sent an E-Mail warning him up the Up coming January 6the events from the FBI. Steven Sund - "I would certainly think that something as violent as an insurrection in the Capitol would warrant, you know, a phone call or something"

Sunrise solar uses some nice fancy software and they have passion about their work, but a phone call here and there would make them shine a little more. Felt like they should have been making the phone calls instead of leaving it up to me to do the follow up.

Sunrise solar is a good company worth using despite a bit of awkwardness, but we all know us solar customers can be weird too :)

Wow! If you're looking for a solar provider that has many options, expert advise, amazing customer interface and reliable and accurate data and information - look no further, you found your solar experts!

My journey started by calling my electric company and asking which company they would contact for solar on their home and I got a couple of names, one was Rising Sun. After getting estimates and research I decided Rising Sun really fit my needs based on my roof, electric usage and educational information.

Today, they finished the installation - took a week and I couldn't be happier with the experience! Absolutely EVERYONE was professional, helpful, educational and always answered every question with grace. I had zero idea when I started what solar was, how it worked and what I needed. Now, I'm an informed energy creator and I finally am able to lower my electric bill and be much more aware of my usage and footprint on this planet. All of this happened with zero money down!

The coolest part, I felt the entire time like someone was walking with me in this journey, I never felt alone or unsure what was happening. It was amazing!

RisingSun was excellent throughout the process. They're professional, knowledgeable, friendly, and timely, and they do very high-quality work. They had answers to all of my questions, and they did a good job of setting expectations on timing and price, which I know from experience with other solar installers isn't always the case. I highly recommend RisingSun.