Sherrita C
I was looking forward to doing business with this company until the receptionist started fussing at me because my husband was running late for the initial estimate and I didn’t call her. I just got off work 5 minutes before the sales guy came and was trying to catch my breath. I explained to the guy that my husband was running behind and he understood. Then the receptionist called and started being rude. Once she realized I was upset she started cutting me off and trying to give me a discount if I went with this company. Her attitude was unprofessional! I should’ve paid attention earlier in our brief conversation when she read out loud a rude message she sent to her colleague before talking about her. The colleague was actually nice because she was the first person I talked to. The sales rep that came out was pleasant and professional. However, they lost a client today and who knows how many more others because of her negative attitude. First impressions are everything!
June 6, 2025 · Verified
vahid K
Replaced all 22 windows of our home with expensive Marvin Infinity windows supplied by NuLook. The did a very bad job, using plastic trims for fiberglass windows that looked cheap. The biggest window in the home was damaged and could not be operated from day one. Their response was to use warranty of the window and it's been months without hearing from them. Asking for fixing the bad looking trums, somebody came to our house and used his saliva!!! to fix a bad caulking. Of course it didn't change anything. Then comes the spring and I realized all screens are defective and can not prevent mosquitoes. So I have 20 windows that I cannot open without having bugs coming in. It's been months and I haven't heard from NuLook at all.
May 3, 2025 · Verified
Dan S
I had all of the windows and sliding door in my sun-room replaced last year. Exceptional product (Infinity) and workmanship. The crew did an outstanding job and I couldn't be happier. I will be using them again soon to replace the rest of the windows in my house.
February 24, 2025 · Verified
o M
They came in and replaced my windows and installed them in one day smiling the whole time we interacted looking like walldo lol Thanks
February 24, 2025 · Verified
Chevy T
After requesting a print out of the contract two times I heard nothing from Nu Look. After sending pictures with concerns two times I heard nothing from Nu Look. After telling not one but two of Nu Look representatives that all extra materials need to stay since the crew didn’t speak English. Which I was guaranteed at least one could they took it all. I had to call to get On materials back. There excuse was they “forgot”
February 22, 2025 · Verified
Ji
NU Look home design is a very professional house maintenance design and construction company. No matter how big or small the project is, they are very serious, professional and complete the project quickly. Thank you very much to NU Look Home Design Columbia-Maryland, Mr Rick Selby,Mr Philip Conner,Mr Mark Molander,Ms Sandy and all the staff…. My neighbors were very impressed after seeing the renovation of my house, saying that NU look home design's house repair work was very professional, excellent and fast.
October 10, 2024 · Verified
Zach K
Use this company before for our siding and roof and it was fine. I liked it and I wanted to go with them again to replace windows, but I have not heard from the sales rep. He has not given me his number and I want to go with them, but I can’t because I don’t know what to do. Also, the sales rep was kind of rude at the end when I said I needed time to think about it
September 28, 2024 · Verified
ick V
I’m so happy they do very good job on my roof! And they cleaned good also after done roofing
Thank you very much to NU Look Roofing I’m so appreciate your business.
August 8, 2024 · Verified
Kelly Z
Today's experience was a very positive one. After owning our slider door for a handful of years, we've recently been having some problems. Shawn Barrick completed a thorough analysis of the issues. He is extremely knowledgeable & explained everything in detail. He explained the options and outlined the process completely. His friendliness only added to the positive experience. Thank you Nu Look for your quick attention to scheduling our appointment.
Kelly Schneider
June 24, 2024 · Verified
liv M
The workmanship and professionalism is unmatched. Jason, Jake, and George were amazing to work worth. It’s like we’re living in a new home.
June 14, 2024 · Verified