ImproveIt! Home Remodeling

AJ Bulter is an amazing sells person. He’s explained everything so well. He’s has helped my family so much. That we all think he should promoted because he does amazing work.

Chris Jones was at my home and quoted me some windows, I was very impressed with his professionalism and knowledge.When I’m ready to continue with this project without any hesitation Chris will definitely the person I call and deal with. Thanks again Chris.

We are so excited and looking forward to our new windows. We so much appreciated our time with Josh. Overall a very informative experience. He was very cordial and easy to communicate with.

We chose improveit because we love the quality, efficiency, and looks of the windows. This was not the cheapest bid we received, but Josh worked with us to help make this project more affordable

Chris was a great representative of improve it he was able to give us everything we wanted at a reasonable price.. We can't wait to have our walk in tub installed.

Tried to schedule for someone to come out and give me a quote on a remodel and was told my husband had to be there with me in order for them to come out to even provide a quote. They said it was company policy. What in the world? I shouldn’t have to have my husband be present in the home I own just for you to provide me with a quote, that doesn't make sense. I will gladly take my money elsewhere. Not worth the hassle.

Josh gave us a great deal on our big picture window, can't wait until they are replaced. Fantastic! Enjoyed his visit with us today

Brennan and Curtis were absolutely amazing in walking us through the whole process from hearing our concerns and listening to what we actually wanted. They were patient and provided valuable information and honestly answered all our questions. Our prior contractor left us in a rough spot and we had been hesitant on replacing the wet are of the master bathroom, given the horrible ordeal we went through. Let me tell you, Brennan and Curtis made the process worth the time they spent going over every detail of the wet area, working with us on the rest of the design and building a tub/shower that WE actually wanted. By the end of the appointment we were so happy and felt confident this company would be able to complete our vision in the bathroom. We closed the deal with some Arabic tea and look forward to the completion of the bathroom.

Update: One of the owners, Sam, gave me a call. He stated that Tom would be dealt with, and that they'd like to give me a better offer to the project. Their offer was generous but I went with another company. Sam was polite and professional and I appreciate his time and calling me. Although I didn't go with his company at this time, he offered a friend's and family discount on any future projects I might have. I'm updating the 1 star to 4 stars for this update.

My name is Richard Berry. I had this company come out to give me a quote for a full bathroom remodel. First guy was named Frank I believe, he was a great guy. Very respectul and chill. He tried to keep the pricing down by only putting a few things I wanted to be done in the quote, a standard tactic to keep their quote competitive. I was collecting quotes so didn't make a deal just yet. Kinda taking what each company gave me then compared. I think it was like 17800 to do the shower, floor and walls.

They then sent a guy named Tom Hill out to give a more competitive quote (most companies did this to gain the job). It started out great but you can tell he was getting frustrated. I think it was partly cause hes a salesman and their tactics dont work on me too well. I'd tell him what I wanted, he'd formulate a quote for something I didn't want, then I'd say no I want this and that. I was consistent with what i wanted to be done. He did the same thing Frank did, exclude things to keep the price down. Common tactic but I wanted to compare apples to apples so I made him include everything I wanted.

He kept going back and forth. Said phrases like "I give the costumer what they need, not always what they think they need." I had to tell him multiple times I was paying cash, he was dead set on me getting a loan. Brought it up multiple times. They also don't give a cash discount btw. Which is crazy, cause it usually is 3% off at most companies cause they pay fees if it's not cash. He was just totally dismissive of me and my wants throughout the process.

We FINALLY got a quote for what I wanted after an hour of talking, and then I said I like it and will consider it. And this guy said "well we've been out here twice, we aren't coming back unless we make a deal now." I was like "sorry, not making a deal yet, got to ask more questions to more companies." And he kept saying how he doesn't do price negotiation and that theyve been out twice. Guess the implocation was they have wasted enough time on me. He said the price is the price. Which is fine. But im new to remodeling and wanted to make an informed choice.

I kept it polite and said send me the quote at my email, I'm deciding friday. They never sent me the quote. He gave me his number to text him directly so he wouldnt have to come back down, messaged him multiple times to send me the quote. Never responded. So he basically wasted his time and my time. How would we sign a contract if he wasn't coming back out? I'm not sure.

Although Tom probably won't change his tune, I write this review to save others time. Getting quotes takes hours, so save yourself a few and avoid this company I guess. I spend 2+ hours with this company in my house. Time i wont see back or be compensated for. Very negative experience. I got 4 other quotes, and so far it's been positive with each other one.

Please do more research than I did before hiring this company. Multiple windows had to be redone. I had to clean the mess up (screws, glass shards, the workers trash-cigarettes). This company even had to replace and fix things unrelated to the window installation due to their employees damaging my home. They even had to pay for my couches to be cleaned due to the workers. This last incident where someone had to come fix a window (2nd visit after the initial installation less than 6 months ago) the owner Seth called me and stated he would personally call me after to address all the issues and he never called. The only reason anyone called is because I filled a report with the BBB.