November 26, 2019
This was my second experience with Universal. I highly, highly recommend! The windows are top quality and look fantastic. The installation was flawless. The installer Uto (sp) was professional and considerate and I cannot say enough good things about him. If you are needing for replacement windows, look no further!
September 14, 2019
Windows were installed quickly and correctly. We love them. Cut our heating and cooling bills way down.
September 13, 2019
Very professional and excellent service. Careful installation. So happy with our siding, window and door.
September 6, 2019
The very best windows and service around. Love how easy the windows work. Will use again for sure
May 30, 2019
Universal Windows is simply the best! They have gone WAY over and beyond expectations with their customer service. Some of the safety latches that keep a window from opening all the way broke on two of the windows in our home. Unfortunately, those windows were installed by Air-Tite Windows - which is no longer in business. Since Universal installed the other 11 of 14 windows in our home, I called them to see if they had any latch replacements that would fit the Air-Tite windows, even knowing that the latches weren’t interchangeable. They didn't have any, but they told me they would try to locate some for me. Dan found some a couple of weeks ago that he thought would fit, but they didn't. He said he'd continue looking. Well, true to his word, he did find some, and he just left my house after installing them…and they’re a perfect fit! This company went through all that trouble to fix a product that wasn’t even theirs. By the way…we have had absolutely no negative issues with the 11 windows installed by Universal. The windows are great…and so is the company!
February 11, 2019
I met Tim at the Dayton Mall Home Show this past weekend when I noticed his company sold sliding glass doors. We set an appointment for today at 3pm. Tim mentioned that my wife would need to at the appointment as well. I told him she would definitely not be there as she works during the day and we don't do evening or weekend appointments. I also said she trusts my judgement and If I want to use this company after receiving a quote she would be fine with that. He proceeded to set the appointment. By the way, I have received two other quotes, one from Pella and the other from Window World and neither cared to meet my wife. The sales person showed up 25 minutes late, didn't apologize but seemed pleasant enough. I mentioned the two other quotes and proceeded to show him one of the doors in question. He just stood there and asked where my wife was. You can pretty much guess the rest. I told him to get out of my house and I'll spend my $7000-$8000 with someone else. What really ticks me off though was that I told Tim that under no circumstances would my wife be there yet he still made the appointment. I'll be sure to update this later and post a picture of my new sliding doors and mention the company that does the install once it's completed.