One Hour Air of DFW
About One Hour Air of DFW
Current Promotions
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$100 Off Repairs Over $500
Receive a $100 discount on any repair services totaling over $500.Mention this offer when booking your service.Terms and ConditionsCannot be combined with other offers. -
Comfort Club Membership
Join the Comfort Club for $15.99 per month and receive annual heating and cooling inspections, 15% discount on repair services, priority scheduling, and 24/7 emergency service.Sign up through the membership page.Terms and ConditionsAdditional $8.99/month for electrical add-on. -
Heros Club Membership
Free membership for police, fire, EMT, active-duty military, and veterans, including annual heating and cooling system checkups, 15% off all parts and repairs, up to $500 towards your next replacement, priority service scheduling, and 24/7 emergency service at no extra cost.Enroll through the Heros Club page.Terms and ConditionsMust be a resident of Dallas, Plano, Frisco, or surrounding areas and provide valid identification. -
24 Months | $0 Interest | $0 Payments | $0 Down
Enjoy 24 months with zero interest, zero payments, and zero down on new HVAC system installations.Contact us to learn more about this financing offer and to schedule your installation.Terms and ConditionsWith approved credit. Call for details.
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
One Hour Air DFW is widely praised for fast, professional HVAC service and personable, reliable technicians, with some concerns about pricing and scheduling.
Homeowners consistently praise fast response, knowledgeable technicians who explain issues, and courteous service from office and field teams. The company is seen as trustworthy overall, delivering timely installations, transparent options, and solid warranties. Isolated complaints focus on pricing and communication gaps, delays or no-shows, and one report of unsafe driving by a van. Overall, the feedback leans positive (roughly 80%), with strong workmanship and customer care, tempered by pricing transparency and scheduling consistency issues.
55 reviews
T
We had One Hour install a new heat pump.
They said the job was finished, had to come back 30 minutes later to connect the thermostat. After weeks of haveing the unit we noticed little pieces of plastic blowing from our vents. After investigating, we found plastic inside the unit slowly drying out and flaking off. Another heating and air company came out and said they should have removed the plastic.
We have not had any follow up calls from them to see how the unit is doing or if we're pleased with there service. 0 calls! Will not use this company again. Not even for a service call.
My advice, don't use!
They said the job was finished, had to come back 30 minutes later to connect the thermostat. After weeks of haveing the unit we noticed little pieces of plastic blowing from our vents. After investigating, we found plastic inside the unit slowly drying out and flaking off. Another heating and air company came out and said they should have removed the plastic.
We have not had any follow up calls from them to see how the unit is doing or if we're pleased with there service. 0 calls! Will not use this company again. Not even for a service call.
My advice, don't use!
February 18, 2026 · Verified
Alex M
We had a great experience with Rocky. He took the time to educate us on our system and point out the shortcomings he found without trying to hard sell solutions. He made recommendations and explained the why and the benefit for each. Highly recommend.
January 15, 2026 · Verified
Eric M
Rocky was absolutely amazing, he walked me through everything he was checking and why he was doing it. From the time Rocky entered my home we hit it off great. Rocky is an outdoorsmans such as myself and we talked about hunting and family and everyday life, he was very personable and a pleasure to deal with. I hope that on my future services you will send him out to our home.
January 3, 2026 · Verified
Frank Z
Outstanding experience! The entire process was quick, painless, and excellent. From the first call to the installation of the new system, it was all seamless. They were prompt and professional. Definitely worth a call, if you’re needing help. Thank you, all. I’ll definitely be using your company again, if I need help again.
December 30, 2025 · Verified
Jesse M
Just wanted to say Thank You Justin for your service and quality work you did on my home. I called on a Sunday and you were there in no time and when you had to come back the next day you came early before we went out of town for the holiday. We really appreciate you for doing that. I hope other customers ask for you because of the great job you did on mine.
November 28, 2025 · Verified
Karen E
Rocky was fantastic. He’s so kind and personable. He knows my neighborhood and understands what my concerns are and provides fantastic service. It can sometimes be scary to have a man in the home alone, but Rocky comes across as an old friend. He’s so clear and respectful. Hands down would love to have Rocky again
November 20, 2025 · Verified
Kerby J
Terry was great. He arrived on time, did a full assessment of my furnace like I requested, and didn’t try to sell me something I didn’t actually NEED. He even took the time to talk to me about the most basic repair options through the most elaborate and had a quote for each. He also had no issues with me running my options by my Dad on the phone. All within about an hour.
I have a 26 year old furnace and had already expected the outcome of full replacement. I believe the price they gave me was fair compared to the rest of the market.
I have a 26 year old furnace and had already expected the outcome of full replacement. I believe the price they gave me was fair compared to the rest of the market.
November 12, 2025 · Verified
Darla F
Thermostat popped up with a “PIN NUMBER”
to activate before the system would even begin to work. I was NEVER given a PIN# for anything! Never happened before, so they sent a tech out the next day to fix it, even though they offered to send someone out that same night (8-9)pm! NOT a bit necessary, but was very nice to offer!!!
It was fixed and PIN# was cleared up the very next day with no problems or completely NO CHARGE to me whatsoever, since I’m still under the contract warranty. My purchase was only 1 1/2 years ago. Therefore I was VERY impressed and VERY HAPPY to see how awesome they were at trying to fix this little issue so promptly for me! I have absolutely been so impressed with EVERY ASPECT of this company from purchase to repair! I will always recommend this ONE HOUR A/C & HEAT CO. TO EVERYONE!!
Excellent service from everything
you can imagine, including their Customer Service, which is so awesome. I will NEVER have any other HVAC Co to help me.
I’m a FOREVER Customer!!😊
to activate before the system would even begin to work. I was NEVER given a PIN# for anything! Never happened before, so they sent a tech out the next day to fix it, even though they offered to send someone out that same night (8-9)pm! NOT a bit necessary, but was very nice to offer!!!
It was fixed and PIN# was cleared up the very next day with no problems or completely NO CHARGE to me whatsoever, since I’m still under the contract warranty. My purchase was only 1 1/2 years ago. Therefore I was VERY impressed and VERY HAPPY to see how awesome they were at trying to fix this little issue so promptly for me! I have absolutely been so impressed with EVERY ASPECT of this company from purchase to repair! I will always recommend this ONE HOUR A/C & HEAT CO. TO EVERYONE!!
Excellent service from everything
you can imagine, including their Customer Service, which is so awesome. I will NEVER have any other HVAC Co to help me.
I’m a FOREVER Customer!!😊
October 31, 2025 · Verified
Tucker M
Great from start to finish. My call was answered right away and I spoke to a very professional office assistant who got everything scheduled quickly. Mike, the Technician was on time and communicated well and problem was fixed in about 30 minutes. Very pleased and out the door at a reasonable price. 10 out of 10 would recommend and will be happy to use again
October 18, 2025 · Verified
Michael
It's been a long road, since having my HVAC system put into my house in 2021. I've had many technicians come out and trying to fix issues that popped up consistently. One hour is always been very patient and working with me it all hours of the day and night. But it's been a trial for 4 years trying to figure out what maybe be the problem that keeps having my unit shut down. After speaking with managers and general managers I believe now they have finally solved the issue but Terry one of their technician has been calming spirit during these trials. Very effective very knowledgeable and more importantly with the leadership of 1 hour in his knowledge hopefully now they have fixed the issue. So I pray for calmer Waters in the future and more importantly an effective and well running HVAC system. Thank you Terry thank you 1 hour AC. Thank you and have a blessed day.
October 10, 2025 · Verified