Our World Energy

Had our trenching done today. Hector & Wes did an awesome job digging out & running the conduit. They worked hard and handled the issues quickly & efficiently. Very polite men & they were great with my animals too.

Luis and Wes were awesome. They answered all my questions. I was impressed with the quality of the service and how they kept the communication open throughout the process. I would definitely recommend them for your trenching/ solar needs.

This is sort of a hard-earned five-star review, but I've had my solar system for several months now and am really pleased with how things have worked out.

With some project management challenges, miscommunication, and one equipment issue, I did not have the smoothest install experience overall.

That being said, OWE (Our World Energy) handled things well and did everything they could to ensure a positive outcome for me through it all.

The way OWE handled the challenges with my particular project is likely a better gauge of their integrity and customer service than if it had gone smoothly.

I would definitely work with them again.

The entire project took a bit longer than I expected but the work seems to be first rate and I’m pleased with the result. Every technician that worked on my project was great to work with. Kevin was particularly helpful with the final step when the system was activated. Special shout out to Angie the coordinator for my project. She was thorough, knowledgeable, always helpful and a joy to work with!

World Energy recently installed solar for my house. I was extremely pleased with how smoothly the process went! It started with my salesman Nick who provided a pleasant sales experience so different than most sales experiences. From there my customer service rep Karen did an excellent job in keeping me informed and following up as needed. I’m highly recommend this company for solar!

Finally my wife and I decided to go solar. We’ve been in this house for almost three years. The professionalism of Scott Clyman and our coordinator Leticia was much appreciated. Scott layed out all the detailed information on the products used in the process, and backed them up with articles from different publications. We also did our own research while he was talking to us. Unlike other solar reps we’d spoken to over the years here, there was no pressure to buy. Once we decided to purchase, Leticia handled all the logistics on the installation and coordination with the power company. If we had any questions with the progress she was so timely to get the answers. If she didn’t know she’d get back very quickly with whatever was needed. The installers we really professional as well. They showed up on time and were here all day. They installed 31 panels and when they were done,cleaned up everything to where you couldn’t tell they’d been here.There was a little delay after the install, but was with the utility company which really is out of the control of Our World.Thank you Leticia, for keeping us updated on their progress,you’re awesome. The one thing I’d want to see from Our World would be some kind of notice(like when service personnel), had been at the house. Like a sticker or a tag on front door saying they’d been there. Other than that we’re very happy going with green energy.

My whole experience with Our World Energy from the sales person Philip knocking on my door to my own personal Project Coordinator Leticia Encinas and all the different workers who came to my house and I wish I could remember all their names has been a wonderful experience. No matter how I was feeling or what my problem was Leti especially was always right on top of everything. All my questions were answered no matter what they were and my suggestions were listened to and even implemented. I'm a bit saddened that my relationship with Leti is over as far as the installation goes and I'm now being passed on to customer service but I will cherish the friendship I believe we formed and I'm looking forward to new experiences with OWE and being helping the environment with solar power. I do recommend Our World Energy and if a person is not able to get a loan or wants to use their homes mortgage/equity due to high interest rates do what I have done and lease.

Update:
The job has been completed. Kudos to OWE for providing great service along the way especially my project manager Kalid And scheduling coordinator Mark for taking initiative, keeping me informed at every juncture, and making sure everything went smoothly from beginning to end. Final inspection passed. The panels seem to be working so far. Look forward to seeing my next PNM bill be greatly reduced! I’ll keep my fingers crossed that everything was done correctly and continues to run smoothly will continue to post updates as needed.
Update: OWE has been very attentive and proactive in ensuring that this job is completed correctly. We are still in process, but making progress at least. It was decided that the solar electrical box was actually installed correctly in order to be compatible with my current set up, they had to improvise a bit to avoid overheating the circuitry. I am feeling more confident and optimistic about this company every day and will continue to add updates as the project progresses.
Original post: I recently made the decision to install solar panels and went with Our World Energy (OWE) because their sales rep Brad was very personable, professional and thorough in his presentation. I received my $17,000 tax rebate as promised. The electrician which OWE sent out to inspect (prior to the city inspection) was very professional, honest, knowledgeable and experienced. He is also an extremely conscientious and considerate individual who prioritizes client satisfaction with the overall service and product OWE provides for the long run; the company is extremely lucky to have him. Also, I am impressed with Brad for expediently responding (via text) to my questions and concerns.
Cons: The finance company has begun to charge me for the panels, I have been refunded all but one check so far as the company said they will refund my payments until the job is complete, so that I am not paying double. I have reached out to Brad, he has assured me that the job will be completed very soon and the panels will be fully functional as promised.
I will document this entire experience for the benefit of others. Admittedly, I impulsively jumped into this decision, and should’ve done more research on the different solar companies. However, because of the positive experience I’ve had so far with Brad and Josh, I remain optimistic. Hopefully, soon, I will be able to give OWE five stars (when the job is completed and the panels are fully functional) I will continue to update this review as the experience progresses.

Absolutely amazing company to have do such an important job. Everyone was friendly and very efficient. Even the customer service we had through out the process was 10/10. The last and final call we got from a real nice lady named June was awesome she made us feel accomplished and excited to start our new journey with going solar.
Just 1 pic that I have at the moment but there are 6 more on the backside of my home as well..

These guys were professional! Hector and his crew had to trench and they did a fantastic job of NOT destroying our existing landscape (they left it as good as it was before, within reason). They were super thoughtful and even one of the SSVEC guys told me that Our World Energy (OWE) was one of the better Solar companies! So happy with them.