Palmetto

Purchased these panels 3 years ago with the expectation it would save me money on electricity. Since having them I have consistently had an electric bill on top of the solar panels. Come to find out recently something seems to be off with the panels and I get an email. Okay, the email suggest that I go out and troubleshoot the system myself. Fine, I go through the instructions and do what I was told and reach back out. Told the system is still not online. At this point I am wondering how long it has been offline for. So I ask if someone is going to take a look at this and I am met with "To send out a technician it is a minimum $500 charge" and that it "depends on the location". Wonderful so something I am paying on is not working by no fault of my own and to just have someone come look at it will cost me a minimum $500. I reached out to their "customer service team" and have gotten 0 answers as to why this is the case and exactly what is wrong with their product. Needless to say please do research before you work with a company like this there are plenty of companies out there that offer much better service and will not lie through their teeth about results to you.

Working with Palmetto and the solar company was very easy. The rep we worked with communicated with us very well and was always responsive to questions. The set up, install were easy and the panels have worked great. The app makes it easy to see how your energy is being used and how much you are generating and saving. It has been 4 months and a great experience.

Stay away!!! Sales process was easy and was excited to have solar installed. I was turned over to Plug PV to manage my project with October install. With tax credit expiring made very clear my intention for staying on timeline and install in 2025. Had my roof redone in preparation only to be fully ghosted by my manager for weeks at a time. Over 10 emails and multiple calls ignored. Finally get an update to find out my project plans had been approved with changes I did not want without my approval! At this point we have wasted a month. Finally get correct plans approved after months of wasted time to be ghosted again by project manager. Another month wasted and after constantly chasing we were able to secure a late December install date. Date of install, some snow during the morning and no one shows up to my house. Have to chase PM again for an update to find out they pulled the install and were not able to install in 2025. costing me additional $15k to proceed with the install. Save your time and money and go somewhere else!

Update: After this mess I very disappointingly cancelled the project and install. Two weeks into January I get a knock on my door 8am no notice, it’s the third party installer here to put my system on. I sent them home immediately. Fully ghosted again by company and customer service!

Palmetto, along with ESP, has been the worst solar service experience my family could have chosen. My parents and I regret going with this company every day. We have had continuous issues from one problem to another, and this has affected both of our homes. Even when one issue finally gets resolved, another one comes up shortly after. The lack of reliability, ongoing problems, and overall service experience have been extremely frustrating. I would not recommend this company to anyone considering solar.

I have been dealing with ongoing power outages for over two and a half months. Some days we are without power for up to 8 hours, and at times it happens multiple times within a single hour. I have a Tesla backup battery, yet when these outages occur, it provides no power at all.

This is not an Edison issue—all surrounding neighbors have power when my home goes completely dark. The problem appears to be with the system itself. For some reason, the gateway does not allow power from either the grid or the backup battery into my home, causing a total loss of power.

This has become a major issue because I work from home and rely on stable electricity and WiFi. After a month and a half, Palmetto finally sent a third-party technician to inspect the system. I was told the battery was not functioning correctly and that I would receive a call later that day explaining the issue. No one ever called.

Days later, after I reached out myself, I was then told the issue was actually the gateway, not the battery—despite no one returning to inspect it. Now I am waiting indefinitely for a third party to come back out and replace the gateway.

Overall, the lack of communication, inconsistent information, and extremely slow response time have made this a terrible experience. It feels like they are overwhelmed with issues and unable to properly support their customers. I would not recommend Palmetto or ESP.

Excelente service good workmanship clean and quick installation and great people to deal with thank you for your service !!😁💯

Stay away!!! Sales process was easy and was excited to have solar installed. I was turned over to Plug PV to manage my project with October install. With tax credit expiring made very clear my intention for staying on timeline and install in 2025. Had my roof redone in preparation only to be fully ghosted by my manager for weeks at a time. Over 10 emails and multiple calls ignored. Finally get an update to find out my project plans had been approved with changes I did not want without my approval! At this point we have wasted a month. Finally get correct plans approved after months of wasted time to be ghosted again by project manager. Another month wasted and after constantly chasing we were able to secure a late December install date. Date of install, some snow during the morning and no one shows up to my house. Have to chase PM again for an update to find out they pulled the install and were not able to install in 2025. costing me additional $15k to proceed with the install. Save your time and money and go somewhere else!

I was always skeptical about people coming to my house pushing solar. However I decided to listen to the latest person and with all the incentives I decided to get it. The company kept me informed at every step and the rep was available for questions. Since October I am fully pleased with the professionalism and the apps that track and give suggestions as well as test my knowledge about energy.

Solar panels were installed on my home in April 2025. In September 2025, my roof began leaking—an issue that did not exist prior to the solar installation. Since then, I have been stuck in a prolonged and frustrating warranty process involving Palmetto and Omnidian.

My Omnidian warranty case (WO-00290311) has been ongoing for months with no resolution. Below is a summary of the communication timeline to demonstrate the lack of urgency and accountability:
• September 30, 2025 – Initial email sent to Omnidian reporting the roof leak
• November 7, 2025 – Email communications with Palmetto
• November 10, 12, and 14, 2025 – Follow-up emails with Omnidian
• November 30, 2025 – Additional follow-up with no meaningful progress
• December 10, 2025 – Escalation email sent expressing concerns about unacceptable service, incomplete inspection, and missing reports; Palmetto project manager CC’d
• December 30, 2025 – Yet another follow-up as the issue remains unresolved

Despite multiple inspections, the service has been unacceptable. Inspections were incomplete, reports were not provided, and I was told a return visit was required—causing further delays while my home continues to experience water intrusion.

We are now heading into 2026, and this situation has gone on far too long. I have formally requested that the solar panels be completely uninstalled at no charge so that I can move forward with installing a new roof. I have also stated that I am discontinuing my service with Palmetto and will not use or recommend this solar company in the future.

I have requested that this matter be escalated to senior management to review the case in its entirety, including all communications, and to contact me directly. To date, the lack of urgency, transparency, and accountability has been extremely disappointing.

Solar is a major investment. Homeowners should not be left dealing with months of delays, repeated follow-ups, and unresolved roof damage. Based on my experience, I cannot recommend this company or its warranty partner.

I paid half of the funds ($29,000) as requested in August and am still waiting for an installation date. I get prevarication from Palmetto and GOOD pwr. they say they are waiting for approval from APG&E but APG&E says they have nothing from GOODpwr nor Palmetto. So I am beginning to think that I am being scammed. As we all know if the installation and final approval is not done before December 31 then I will not receive a tax rebate. so am I being scammed?
An update on my previous review. Finally my panels and batteries were installed in late November. The sub contracted crew were quite efficient and installed in about 1.5 days. the panels are working extremely well generating as many as 50-60 KW of energy depending on the weather. The only caveat now is that the installation failed local inspection and the team has to return to address the issues. They are to return finally on Dec 22 with another inspection to follow. So finally I have what I paid for (I paid the other half) and am looking forward to a greatly reduced electricity bill.

I thought this deal was too good to be true, no upfront cost and a reasonable monthly charge for electricity. I was averaging $192 per month prior to install the solar panels. I'm now getting bills under $170 total. It's great to see the daily activity of the panels generating more electricity than I use. This was perfect timing for me as grid electricity keeps going higher. Thanks