Paramount Builders Inc.

Ryan Webster So Ryan came back and gave us a proposal on some windows that he also talked about the roof but the main thing is that we came and got a presentation on the windows. I like your windows. They are very nice. I like to triple Payne, the gas in between the installation and the look of them they’re all a good deal good product. He did an excellent job you need to be proud that he’s a member of your agency he he did well he was polite and manly and thank you very much for letting him come.

The window’s glass is less in area, but a nicer style; two front bay window style. The 3-man installation team worked quickly and effectively, cleaned up after installation, friendly, courteous, and we were happy having the 3-window replacement accomplished on a near 32°F outdoor temperature day. The smaller kitchen garden-window installation was extra challenging; accomplished excellently overcoming the difficulty. We are enjoying the improvement to our house.

Ryan webster this is Linda Banks here with your representative One Ryan Webster. He is a very good salesman. He sold me my window for in my kitchen. As far as I can see he’s a very nice man. Very nice representative. Talk to you into anything, but he is a wonderful man thank you,

Ryan Webster was amazing! He came in and helped us get an estimation for our windows. He was so lovely and patient. We loved how he explained the product and gave us details on everything. He showed us pictures on how the finish product would look and we fell in love. His communication is amazing as well and we were very surprised that he understood some Spanish as well. If you ever need someone please ask for Ryan Webster great customer service

Phillip & Cody did a great job installing 2 showers and a walk in tub in my home. They were professional and friendly. They explained and demonstrated what each product does. I do enjoy my new showers and my 90 year old mom is enjoying her walk in tub. Thanks Paramont Builders!

**UPDATE BELOW**

For over a month and a half, we have been unable to use our upstairs bathroom, which has been particularly distressing for me as I recently underwent surgery. Navigating the stairs to access the shower downstairs has been an exhausting and painful challenge during my recovery, and it has added to my overall stress. To make matters worse, the doors on the upstairs shower do not stay closed, which not only makes it inconvenient but also poses a risk of water damage. Despite reaching out numerous times since last year regarding these issues, we have received little to no response.

Our problems began shortly after the initial installation when the shower started leaking, leading to significant damage to the wall of our downstairs bathroom. After weeks of frustration and being given the runaround, a technician finally came out to assess the situation. He confirmed that the shower had been improperly installed and replaced a part in the upstairs bathroom. We thought we were on the path to resolution, but sadly, that was not the case.

Fast forward to last month, when we experienced the same leak again, but this time it was far worse. The leak escalated to the point where our downstairs bathroom was completely flooded, rendering our upstairs bathroom completely unusable. We called for service over a week ago, yet here we are again, facing the same frustrating runaround with no resolution in sight.

In addition to the leaks, we have been trying to get the shower doors replaced since last fall. They simply won’t stay closed, which has been a continuous source of irritation. A technician who visited last year assured us that the replacement doors would be ordered, but since that time, we have heard nothing. To compound the issue, the doors on the downstairs bathroom keep falling off their track, creating a serious safety hazard for our children. This issue has also been ignored, despite our repeated attempts to address it.

The absolute worst part of this entire experience has been the complete lack of customer service—it's virtually nonexistent. Getting in touch with anyone who can actually help us has proven to be an uphill battle. We are left to deal with recurring leaks, flooding, and safety hazards, all without any clear path to resolution.

I deeply regret choosing this company for our shower remodel. The ongoing problems have not only cost us additional out-of-pocket expenses but have also caused significant stress and disruption to our daily lives. If I could turn back time, I would absolutely choose a different company. Save yourself the headache and opt for a business that truly stands behind their work and values their customers!

*****UPDATE: A few days after I posted my original review, we were contacted and told that the VP of Operations would come to our property to assess the situation and advise us on the next steps. About a week later, he visited and was very kind and informative. He let us know that we would need to tear down the drywall in our ceiling to repair the leak from our upstairs shower. He also assured us that our shower doors had, in fact, been ordered back in the fall of last year and had been sitting in their warehouse since then.

During his visit, we also informed him that the downstairs shower was leaking into our basement. He asked us to send a video of the leak, which we did promptly. On March 17th, he emailed my husband and said a crew would be scheduled to fix the issues, and that if we wanted to expedite the process, we should go ahead and tear out the drywall ourselves.

Unfortunately, here we are, a full month later—with no resolution. I am beyond frustrated with this company and the constant runaround. It feels like existing customers are being pushed aside in favor of new business, and that speaks volumes about how they operate. We’re now going on three months without a usable shower and nearly a year of issues since the original installation. At this point, I have no confidence in their ability to fix anything in a timely or professional manner.

Erica from Paramount Builders came out to give an estimate for a walk in shower install. She was phenomenal. She answered all questions. Was extremely professional and he knowledge of the product was quite impressive. I would definitely recommend her and Paramount builders for your bathroom needs

I had a very good initial visit, my representative Matt Felts was nice, knowledgeable and very down to earth. My new roof was scheduled very timely and I am so proud of it. The workmanship was great, work was done and everything was cleaned up. I love my new roof.

Ryan Webster was excellent. He provided top notch service and even tried to work with me on the pricing. Honest company! I would definitely recommend working with them.

Ryan Webster and Cole Nuckols has made this experience the best ever. It’s unexplainable how professional these gentlemen were. I had 5 quotes before them and nobody else came close to these guys professionalism or quality and pricing. Highly recommend these two gentleman and company. My roof job is amazing.