Paramount Builders Inc.

Ryan Webster was amazing! He came in and helped us get an estimation for our windows. He was so lovely and patient. We loved how he explained the product and gave us details on everything. He showed us pictures on how the finish product would look and we fell in love. His communication is amazing as well and we were very surprised that he understood some Spanish as well. If you ever need someone please ask for Ryan Webster great customer service

**UPDATE BELOW**

For over a month and a half, we have been unable to use our upstairs bathroom, which has been particularly distressing for me as I recently underwent surgery. Navigating the stairs to access the shower downstairs has been an exhausting and painful challenge during my recovery, and it has added to my overall stress. To make matters worse, the doors on the upstairs shower do not stay closed, which not only makes it inconvenient but also poses a risk of water damage. Despite reaching out numerous times since last year regarding these issues, we have received little to no response.

Our problems began shortly after the initial installation when the shower started leaking, leading to significant damage to the wall of our downstairs bathroom. After weeks of frustration and being given the runaround, a technician finally came out to assess the situation. He confirmed that the shower had been improperly installed and replaced a part in the upstairs bathroom. We thought we were on the path to resolution, but sadly, that was not the case.

Fast forward to last month, when we experienced the same leak again, but this time it was far worse. The leak escalated to the point where our downstairs bathroom was completely flooded, rendering our upstairs bathroom completely unusable. We called for service over a week ago, yet here we are again, facing the same frustrating runaround with no resolution in sight.

In addition to the leaks, we have been trying to get the shower doors replaced since last fall. They simply won’t stay closed, which has been a continuous source of irritation. A technician who visited last year assured us that the replacement doors would be ordered, but since that time, we have heard nothing. To compound the issue, the doors on the downstairs bathroom keep falling off their track, creating a serious safety hazard for our children. This issue has also been ignored, despite our repeated attempts to address it.

The absolute worst part of this entire experience has been the complete lack of customer service—it's virtually nonexistent. Getting in touch with anyone who can actually help us has proven to be an uphill battle. We are left to deal with recurring leaks, flooding, and safety hazards, all without any clear path to resolution.

I deeply regret choosing this company for our shower remodel. The ongoing problems have not only cost us additional out-of-pocket expenses but have also caused significant stress and disruption to our daily lives. If I could turn back time, I would absolutely choose a different company. Save yourself the headache and opt for a business that truly stands behind their work and values their customers!

*****UPDATE: A few days after I posted my original review, we were contacted and told that the VP of Operations would come to our property to assess the situation and advise us on the next steps. About a week later, he visited and was very kind and informative. He let us know that we would need to tear down the drywall in our ceiling to repair the leak from our upstairs shower. He also assured us that our shower doors had, in fact, been ordered back in the fall of last year and had been sitting in their warehouse since then.

During his visit, we also informed him that the downstairs shower was leaking into our basement. He asked us to send a video of the leak, which we did promptly. On March 17th, he emailed my husband and said a crew would be scheduled to fix the issues, and that if we wanted to expedite the process, we should go ahead and tear out the drywall ourselves.

Unfortunately, here we are, a full month later—with no resolution. I am beyond frustrated with this company and the constant runaround. It feels like existing customers are being pushed aside in favor of new business, and that speaks volumes about how they operate. We’re now going on three months without a usable shower and nearly a year of issues since the original installation. At this point, I have no confidence in their ability to fix anything in a timely or professional manner.

Erica from Paramount Builders came out to give an estimate for a walk in shower install. She was phenomenal. She answered all questions. Was extremely professional and he knowledge of the product was quite impressive. I would definitely recommend her and Paramount builders for your bathroom needs

I had a very good initial visit, my representative Matt Felts was nice, knowledgeable and very down to earth. My new roof was scheduled very timely and I am so proud of it. The workmanship was great, work was done and everything was cleaned up. I love my new roof.

Ryan Webster was excellent. He provided top notch service and even tried to work with me on the pricing. Honest company! I would definitely recommend working with them.

Ryan Webster and Cole Nuckols has made this experience the best ever. It’s unexplainable how professional these gentlemen were. I had 5 quotes before them and nobody else came close to these guys professionalism or quality and pricing. Highly recommend these two gentleman and company. My roof job is amazing.

Ryan was an amazing person that was able to take care of my roofing and siding needs at a fair price. He was able to walk me through the process and answer all my questions and concerns that I had with the project. I recommend anyone to just get a in person sit down and look at options for a project as it could be the right time to get it done.

Steve Rigney was my representative for Paramount. He was polite knowledgeable about his company, product and process. Steve definitely was the best representative from all of the companies that have been here. I believe that their roofing system was far superior to anything else I have seen. I wish i could have pulled the trigger today but my accountant would kill me if i didn't confirm with him first so close to tax time.
Thank you to Steve and Paramount for their time.

Bret Martin

Happy Holidays y’all! We are having THE worst experience with this company as we speak…
First Mike Fradette came out kind all courteous and talked my elderly mother into a 13,000$ handicap walk shower and told us it would be finished in two days.
That they would tarp everything, walkways to included. So virtually no dust.
Yes they did tarp but not effectively. We are currently dealing with dust all though our house. My elderly Mother’s oxygen filters have to be cleaned out constantly. She also sleeps in that room.
They came out to on a Friday to take the old shower out. Came back Saturday to install, did not check the pieces before they left the warehouse and the bottom was broken. Said they would be back Monday. The day before Christmas Eve.
My Mother has not been able to shower since Thursday. Our calls keep being dodged today. Another excuse…I’ll call you back….etc.
We have family coming in town tomorrow. They truly don’t care.
At this point I see this as taking advantage of the elderly. Cost, demo, set up, dust inhalation.
Do NOT use this company.

Edit**** now they say they they won’t be out until after Christmas. So they are leaving the elderly in limbo and dust and an unfinished bathroom for the Holidays.
The worst company I have ever dealt with.

That pic is her air filter on her oxygen

If I could give them 10 🌟 I would. John and Mike are amazing. They are extremely knowledgeable about thier products and have the clients best interest at heart. The products are truly what we as consumers have NO idea is out there (specially roofing). If you want RELIABILITY, PUNCTUALITY and AMAZING products look NO further! You gentlemen are simply the BEST!