Reborn Cabinets

We couldn't have been happier with our experience from reborn cabinets. The quality of work was excellent. The workers knew exactly what they were doing. Our kitchen now is vastly improved.

On February 27th we had our shower remodeled after a consultation in January. Reborn Cabinets offered their soonest availability to start but nobody was available to be home so we pushed it another 2 weeks. The men that came to do the job were kind and respectful but didn’t realize until they started that parts were ordered incorrect sizes. Now the bath pan installed is smaller than the walls & there’s a hole in our restroom floor revealing the floor board beneath the tile. Can’t forget we had to wait a week before they actually brought and installed the shower head and valve handle.

We’ve adjusted to the ineptitude of the project manager by cutting & installing our own L shaped curtain rod (that we had specialty cut for the initial design). It’s March 27th & the whole project has been an unforgettable mess. After paying 3/4 of the final cost upfront in cash I’m not compelled to continue paying off the debt until they finish what they started and some.

I requested a threshold wrap to go around the bath pan, which would assist covering the hole, as well as an extending shower head to maneuver freely. That was the shower head style that we initially anticipated so a stationary one, despite how nice it is, was a grave disappointment.
I commend Rain from warranty for reaching out & actually speaking to us on multiple occasions but “Justice” the Warranty Manager has been a disgrace to their name given.

A so called “one day job” becoming a month+ with Mickey Mouse fixes isn’t what we expected to pay for.

We had a great experience with Reborn in updating our bathroom shower. Our salesman (Joe) was very thorough. Installation went great. The two installers were professional, polite, and very caring of our place. Left the job site very clean. So far no issues/ complaints with anything. About six weeks from start to finish.

We had nothing but the best and professional service from start to finish. Lev Bayer was very thorough explaining our options and the installation process. Our installer Luis Gaona was efficient and we are extremely happy with the speed and professionalism of the installation of our new shower.

Alberto and Victor did an amazing job. They seamlessly integrated a new walk-in shower where once I had an original 1980s tub shower combination. Fantastic job.

We scheduled an appointment with Reborn Cabinets after seeing the kiosk at Costco. We were also under the impression that Costco fully vetted any vendor that they allow to sell services in the store. Luckily, we did not have to contact Costco with any issues or problems. Not sure if that’s is true but luckily, we did not have to find out.
While in the store we made an appointment for an estimate. That process was pretty simple. They were able to come out a couple of days later. We liked what we saw of the product and our sales guy was pretty helpful.
Since we were approaching Thanksgiving, we were told our appointment might not be until after the holidays for measurements and installation. To our surprise, the whole process was competed in about four weeks from sale to installation. The “0” interest if paid in full by GreenSky and the whole process with them for financing was very easy.
Our crew was Mario Munoz and Chris.
Mario was with us all 3 days and Chris a couple. They did a fantastic job each day. They took great care with our home and our furry boys. We had a couple of things that needed adjusting and they came out quickly for that also.
We would definitely give them a call if we need this type of service for our bathroom.

Jacob Stephenson is the best! Having our kitchen cabinets refaced by Reborn was an easy and seamless process. Everyone from Abby to Joseph was great to work with. But to have Jacob in our home to do the installation was the best part of the project. He was very skilled and completely capable, of course. He arrived on time and tidied up every day. He was focused on getting the work done on time and making sure every detail was handled. He didn’t just do the work, but he cared that it was done well and with great professionalism. He has high standards for himself and his handiwork, and it shows. He completed the installation on schedule and cleaned up perfectly. But beyond all those things, he was warm and friendly. Thank you, Jacob, for taking what could have been a very stressful week and making it a joy.

Our shower install was done by Jose Torres, and he has done an exceptional job. We’ve had to make some last minute adjustments to the design and he’s been gracious and accommodating. The shower itself is beautiful and you can see the high standard of materials and installation. We’ll definitely use Reborn again when we redo our other bathroom.

Alberto and Victor were a great team. They kept us informed thru the whole process. Were on time, kept everything protected, and most of all gave us a beautiful shower. Asked us where we wanted things placed and placed everything perfectly. We are beyond pleased with them as the installers and Reborn in general.

Reborn’s Jacuzzi Product vs Traditional Tile

When remodeling your bathrooms, for the most part, it is a choice between traditional tile and one of the new products out there that presents a new take on traditional tile.

While leaving Costco one day, we noticed the ads for Reborn’s bath remodeling. We thought: “Why not get a quote?” The salesperson, Joe Torres, was very nice and had a ‘soft touch’ in regards to making a sale. Caleb, who was the project coordinator, introduced himself via text- we never met Caleb nor Giovanni, our project manager- and confirmed our appointment. Four installers worked on our two showers. Work started on a Monday and finished Thursday, or least I thought it had until I turned on the showers to find they didn’t work. Our installers had thanked us for letting them work on our remodel and smiled brightly as they packed up and left- apparently without doing any testing.

We turned on one shower and no water came out- nothing. We were in shock. We went to the other shower and turned it on. Cold water blasted out of it, but that was all- when we turned it to hot, only a small amount of water dripped out.

We contacted Reborn and received no reply that afternoon; we spoke with Giovanni the next day and explained the situation. He said it should be an easy fix, but it not, they would have to look at our water heater. What? Oh, no, no, no- don’t you dare blame me the homeowner when it clearly is a problem with the installation, otherwise how do you explain that the fact that one shower doesn’t even have water coming out of it? There was no sense of urgency to solve the problem. He finally did manage to get one of the four installers to return that Friday afternoon. The installer after looking at both showers said that they had forgotten to turn on three of the water mixer valves. Finally both hot and cold water was running. We begged him to test the shower heads before leaving future projects. We said that we understand that you wanted the chalk to dry, but you have to make sure that that the water valves are open and functioning. “Rookie mistake” he replied. What? All four of the installers were rookies? That’s not the impression I was given as one of them said that he had years of experience.

When the city inspector was doing his final inspection, he asked if Reborn had done a leak test- making sure that the showers were draining properly by plugging the drain and filling it with water to see if any water leaked out at the bottom of the pan. We said that we doubted it since they hadn’t even bothered to see if the valves were open and the showers useable. He offered to put the need for a test down as a requirement for passing the final inspection, but we declined as we didn’t want anymore installers returning yet again- we had had enough.

So, would I recommend this product?

The product is lovely (even the city inspector was impressed), it comes with a 25 year warranty, and it is Jacuzzi. It claims not to stain, however, I have spent over a month trying to remove a line of what appears to be dirt in one of the showers. Using water and vinegar as recommended definitely didn’t remove the stain. Disappointing since the lack of staining was suppose to be a advantage over tile.

Pros:
Beauty, durability, ease of caring for the product, and the 25 year warranty.

Cons:
High cost, the need to pay in full in advance of any work starting, lack of urgency in solving problems - I dread having to file a claim for repairs in the future- really hope the product holds up. Also of concern is the vast amount of dirt and debris caused by the project (see photos). A lot of debris was removed daily, but some was left behind, including chunks of debris which remain behind the shower (see photo).

I recommend this product with reservations.

Before deciding, ask yourself if:
You like tile, or if you prefer something new?
Are you willing to pay more for the Jacuzzi product which is more expensive than tile?
Do you know a great tile installer or would you prefer a 25 year warranty?

Choose wisely.