We had 2 other plumbers come to the house to fix the same recurring issue - both times they snaked our main septic drain and gave us the all clear, only to have the same problem come back within a week. We called Reliant and Mark came through who went above and beyond. He opened up our septic line and showed us exactly what the problem was and took care of it for us. So knowledgeable and helpful - definitely calling him again. Thanks Mark!
Company Highlights
About Reliant Plumbing LLC
Voted #1 Plumbers
Get Transparent Plumbing Solutions Tailored to Your Needs
At Reliant Plumbing, our mission goes beyond simply fixing pipes and unclogging drains. As long-standing members of the Austin, San Antonio, Waco, and Dallas communities, we understand the impact that quality plumbing services have on daily life. Our dedication to our neighbors drives us to deliver the highest standard of plumbing repairs and services. We know the local environment and plumbing challenges unique to our area, and this knowledge equips us to provide solutions that are not only effective but lasting.
- 12 years in business
- Bonded
- Insured
- Offers Financing Options
Frequently Asked Questions
Current Promotions
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Get a free onsite plumbing quote today with our experienced professionals. All service fees are waived for our area residential customers.
Terms and Conditions
Contact us today to book an appointment at your convenience!
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Experience member-only pricing, priority service calls, exclusive discounts, and more.
Save Time and Money with a Reliant Plumbing Membership
A plumbing emergency is the last thing you want to wake up to on the weekend. A damaged faucet or a leaky toilet can go from a small issue to a full on emergency.
Toilets can repeatedly clog from hidden waste trapped in pipes under the surface. Regular maintenance of your plumbing can help your pipes flow more freely. It is also a crucial step in keeping your water supply healthy. Regular drain cleanings can save you time and money down the road.
Gain unparalleled peace of mind with Reliant Plumbing’s exclusive membership. For just $19 a month or $219 per year, immerse yourself in a world where your plumbing needs are prioritized, and unexpected hassles become a thing of the past.
Membership Benefits
- Annual Free Water Heater Flush: Keep your water heating system efficient and prolong its life without any additional cost, once every year.*
- Priority Service Calls: Skip the line with access to expedited service scheduling.
- Complimentary Camera Inspections: Benefit from annual camera inspections on your main sewer line, ensuring peace of mind (cleanout access required).
- Exclusive Discounts: Enjoy 10% off on most plumbing jobs, making your maintenance and repairs more affordable.
- Waived Service Fees: Say goodbye to service call fees during regular business hours, putting extra savings back in your pocket.
- Flexible and Secure Membership: Cancel at any time after the initial 12-month period. For early cancellations, a balance charge applies, safeguarding fair terms for all.
Additional Perks
- Extra Coverage for More Water Heaters: Have more than one water heater? Each additional heater is covered for an additional $50, ensuring every unit in your home runs smoothly. (Normal Price: $393.75)
- Tankless Water Heater Flush: Access specialized flush services for your tankless water heaters for an additional $100. (Normal Price: $519.75)
Terms and Conditions
Exclusions
Exclusions to services include plastic drain valves on water heaters and no main line clean out present. Residential customers only.
Cancellation Policy:
We value our time and resources invested in preparing for each job.
A 15% cancellation fee applies to cover administrative and other associated costs, affirming our dedication to service excellence.
Memberships may be cancelled after the initial 12 month period.
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Homeowner Reviews
27 reviews
Scheduling couldn’t have been easier thanks to Rio! She was kind, responsive, and took the time to answer every question I had without making me feel rushed. Her positive attitude and excellent customer service made a big difference. I highly recommend working with Rio.
Had a great first experience with Reliant Plumbing in Georgetown. They are a 24/7 company and I may have been a bit of a pain to them because we weren't sure if the issue in our rental property was an emergency or not. They were really great at accommodating my requests of scheduling, canceling and rescheduling after hours. Jacob was the plumber assigned and he arrived at the time expected. He checked the entire home for any issues even though it was the dishwasher that was most likely the culprit. He was very professional in every way. Will be keeping them for all my plumbing needs for that house. If they were in the Belton area I'd use them for our residence as well!
We paid over $6,000 for a new water heater. The replacement unit began showing ignition errors instantly and we have been without reliable hot water for several days. We have had plumbers show up multiple times and a roofer and still no change. Multiple requests for manager follow-up have gone unanswered. We are hopeful the company will respond and resolve the issue.
Update: UPDATE (5 days later):
I appreciate Reliant’s public response. Unfortunately, since posting my original review, we still do not have reliable hot water.
We paid over $6,000 for a new Navien tankless water heater after our previous unit failed. The replacement unit immediately began experiencing ignition errors, and we have now gone approximately 11 days without hot water.
Since installation, Reliant has sent technicians to our home numerous times, including management involvement, multiple troubleshooting visits, venting modifications, and other diagnostic work. Despite these efforts, the problem remains unresolved.
What is most frustrating is that the public response asks me to contact the office and request a manager, which I have already done repeatedly throughout this process. At this point, I am simply asking for a functioning water heater, reliable hot water, and consistent communication regarding a resolution.
I will gladly update this review again if and when the issue is fully resolved.
Update: UPDATE (5 days later):
I appreciate Reliant’s public response. Unfortunately, since posting my original review, we still do not have reliable hot water.
We paid over $6,000 for a new Navien tankless water heater after our previous unit failed. The replacement unit immediately began experiencing ignition errors, and we have now gone approximately 11 days without hot water.
Since installation, Reliant has sent technicians to our home numerous times, including management involvement, multiple troubleshooting visits, venting modifications, and other diagnostic work. Despite these efforts, the problem remains unresolved.
What is most frustrating is that the public response asks me to contact the office and request a manager, which I have already done repeatedly throughout this process. At this point, I am simply asking for a functioning water heater, reliable hot water, and consistent communication regarding a resolution.
I will gladly update this review again if and when the issue is fully resolved.
I am updating my review after further follow-up with customer service, and my concerns were not resolved. At this point, I am no longer pursuing a refund.
My experience with Reliant Plumbing was extremely disappointing. The pricing felt excessive for the quality of work provided, and the service did not reflect what was promised or expected.
The technician assigned to my job, Mark Allen, did not complete the work in a way that resolved the issue. What initially appeared to be a fixed problem later proved to still be unresolved, resulting in additional frustration and time lost.
I also have serious concerns about the authenticity of the positive reviews. I was told by others that employees may receive incentives tied to positive reviews they generate. I cannot confirm this, but it raised legitimate concerns for me about how some of the reviews here are obtained.
Based on my personal experience, I cannot recommend Reliant Plumbing. I strongly encourage others to get multiple estimates, ask detailed questions before work begins, and carefully verify the scope of service being provided. My experience did not reflect professionalism, transparency, or quality workmanship.
What should have been a simple repair turned into an expensive and frustrating situation that I would not want others to go through..
• Very disappointing experience with Reliant Plumbing, specifically with technician Mark Allen. What should have been a straightforward repair turned into a long, drawn-out visit. He left at one point to retrieve parts and later returned stating he had replaced the flush valve and replaced the commode. I initially held off on leaving a review until I had another plumber inspect the work. After that second evaluation, I was informed that the commode was actually cracked and had not been properly replaced or addressed. It appeared the original fixture had simply been cleaned, polished, and reinstalled rather than replaced as stated. Throughout the entire visit, everything took an excessive amount of time, and his actions seemed very distracted and disorganized. At times, his behavior felt odd and concerning, and it raised questions about whether he was fully focused or possibly under some type of influence, though I can’t say that for certain. Based on the follow-up assessment and overall experience, I will not be using this company again and do not recommend their services.
My experience with Reliant Plumbing was extremely disappointing. The pricing felt excessive for the quality of work provided, and the service did not reflect what was promised or expected.
The technician assigned to my job, Mark Allen, did not complete the work in a way that resolved the issue. What initially appeared to be a fixed problem later proved to still be unresolved, resulting in additional frustration and time lost.
I also have serious concerns about the authenticity of the positive reviews. I was told by others that employees may receive incentives tied to positive reviews they generate. I cannot confirm this, but it raised legitimate concerns for me about how some of the reviews here are obtained.
Based on my personal experience, I cannot recommend Reliant Plumbing. I strongly encourage others to get multiple estimates, ask detailed questions before work begins, and carefully verify the scope of service being provided. My experience did not reflect professionalism, transparency, or quality workmanship.
What should have been a simple repair turned into an expensive and frustrating situation that I would not want others to go through..
• Very disappointing experience with Reliant Plumbing, specifically with technician Mark Allen. What should have been a straightforward repair turned into a long, drawn-out visit. He left at one point to retrieve parts and later returned stating he had replaced the flush valve and replaced the commode. I initially held off on leaving a review until I had another plumber inspect the work. After that second evaluation, I was informed that the commode was actually cracked and had not been properly replaced or addressed. It appeared the original fixture had simply been cleaned, polished, and reinstalled rather than replaced as stated. Throughout the entire visit, everything took an excessive amount of time, and his actions seemed very distracted and disorganized. At times, his behavior felt odd and concerning, and it raised questions about whether he was fully focused or possibly under some type of influence, though I can’t say that for certain. Based on the follow-up assessment and overall experience, I will not be using this company again and do not recommend their services.
I can’t recommend this company enough. From the moment I called, they were professional, responsive, and incredibly knowledgeable. Mark and Tyler arrived on time, explained the issue clearly, and completed the work efficiently with great attention to detail. What really stood out was their honesty and commitment to quality — no unnecessary upselling, just dependable service done right the first time.
The workmanship was outstanding, everything was left clean and organized afterward, and the pricing was fair for the level of expertise provided. It’s rare to find someone this reliable and trustworthy these days. If you need a plumber who truly cares about their customers and takes pride in their work, this is the company to call. I’ll definitely be using them again and recommending them to family and friends.
The workmanship was outstanding, everything was left clean and organized afterward, and the pricing was fair for the level of expertise provided. It’s rare to find someone this reliable and trustworthy these days. If you need a plumber who truly cares about their customers and takes pride in their work, this is the company to call. I’ll definitely be using them again and recommending them to family and friends.
This place is a scam, and the reason they have so many reviews is they relentlessly follow-up until you leave one.
I had avoided leaving one until now because I was hoping to have this resolved. I had a tech come out to evaluate a leak and was quoted about $2600 for the repair. We were informed that we would be charged 50% up front and then on completion of the work. However, we decided to cancel (same day) because we found a much cheaper quote elsewhere.
That was November. As of today, I cannot get a return call for a refund. The customer service department is excellent, but they cannot approve refunds and require approval from a manager in the field. I have called multiple times, and still no resolution.
I intend to take them to small claims court and file with BBB next week.
I had avoided leaving one until now because I was hoping to have this resolved. I had a tech come out to evaluate a leak and was quoted about $2600 for the repair. We were informed that we would be charged 50% up front and then on completion of the work. However, we decided to cancel (same day) because we found a much cheaper quote elsewhere.
That was November. As of today, I cannot get a return call for a refund. The customer service department is excellent, but they cannot approve refunds and require approval from a manager in the field. I have called multiple times, and still no resolution.
I intend to take them to small claims court and file with BBB next week.
Great experience from the time I called I spoke with Alan he was very nice and professional told me a price and said his guys would be here the next day! Victor Garcia and Carlos Fuentes
Showed up the next day on time, it was not an easy job pipe in my foundation these 2 worked hard to figure out the best solution very polite, hard workers best experience I have ever had .. it was a very stressful situation but they made sure to take their time and figure out the best possible fix for us. I will never use anyone else again best company, best experience! Thank you
Showed up the next day on time, it was not an easy job pipe in my foundation these 2 worked hard to figure out the best solution very polite, hard workers best experience I have ever had .. it was a very stressful situation but they made sure to take their time and figure out the best possible fix for us. I will never use anyone else again best company, best experience! Thank you
I had a fantastic experience with this team after they installed a new outdoor spigot in my backyard. When I noticed a connection issue a few months later, their office staff was incredibly helpful and managed to fit me in for a follow-up appointment the very next day. My tech consultant, Carlos, did an amazing job. He was prompt, professional, and took the time to be thorough while still working impressively fast. I really appreciated his clear communication throughout the process and highly recommend their reliable service. This is probably the fourth or fifth project I’ve had completed with reliance and they continued to do a great job.
Sean, Brant, and Jerrad were all great! I needed a new water heater and they helped me every step of the way. The gave me options, kept me informed and did what they said they would. They were all kind, professional, on time and just generally good guys. Ask for them by name!!!!
