Service Experts Heating & Air Conditioning

Absolutely incredible customer service by Joplin’s. While my part was on order, they came out twice at no charge to ensure my AC would carry me through. Good prices and very well trained, and meticulous technicians.

We've used Bill Joplin's several times of late and I must say they really do know their stuff. We've been most fortunate to have had Jimmy F. as our AC tech. Not only is he a great tech, but he's a genuinely caring and thoughtful individual. We'd been using another AC company here in the McKinney area this past many years and it was time for a change. Thanks to our neighbor, we found Bill Joplin's. And Jimmy! They will be our go-to AC and heating repair folks from now on.

Jeff Mallory with Joplin's has been handling both maintenance and repair on my AC system for the past two years, and I couldn’t be happier with his service. He is the complete package—very experienced, highly skilled, professional, punctual, and genuinely friendly.

What really sets Jeff apart is his attitude, both toward his work and toward me as a customer. He never rushes through the job, and whenever I have a question, he’s always happy to explain everything in as much detail as I want, always in a very cordial and approachable way. It’s clear that he takes real pride in his work, and he goes out of his way to make sure I’m comfortable and informed.

If you’re looking for someone who is reliable, thorough, and treats you with respect, I highly recommend Jeff Mallory at Joplin Air Conditioning & Heating. He’s truly a standout in his field.

I’ve always heard great things about this company—and now I know why! We had our upstairs unit replaced, and the entire process was smooth from start to finish. The pricing felt very fair, especially considering everything that was included. We were so pleased with the experience that we decided to add the extra 5-year warranty.
Thank you to Chuck, the crew who completed the installation, the gentleman who followed up a week later with arms full of thoughtful gifts, and Donovan, who responded right away when I had a question. Excellent service all around!

We've used Joplin's for 20+ years and their service has always been top notch. I like that they do their best to send the same technician so that he gets to know your system and you as a customer. They are very prompt and provide arrival time (or possible delays) information on service day. James has been our technician for years now and he is very professional and answers all my questions. I've recommended many people to Joplin's over the years.

A couple of years ago, my Parents AC went out in the middle of the summer and Donovan was able to come out that same day, you made sure to come out Especially because they were senior citizens.
I have to say that on Memorial Day weekend, Sunday afternoon I went to visit my parents and noticed their AC was acting up. I called Joplin’s and they connected me with Donovan. He quickly called me to let me know his ETA and the trip cost. He got there within the hour And Quickly found the issue, we had a clogged drain. He went over the cost, fixed it, and we were so appreciative that he came out and did such a nice and thorough job especially considering it was Memorial Day weekend. My parents and I truly appreciate having Donovan come to our house and we will be changing our Maintenance and future service to Joplins!

We recently had our entire air conditioning system replaced in our new home by Joplin's Air Conditioning and Heating and we couldn't be happier with the results. From the initial diagnostics and consultation to the final walk-through, their team was incredibly professional, knowledgeable, and efficient. They presented us with multiple options in all ranges of budget and we never felt pressured in a certain way. It is obvious that this company truly cares about providing their customers an excellent work product. The technicians were punctual, explained everything clearly, and worked meticulously to ensure the installation was flawless. They even went above and beyond by leaving a delightful "welcome to the neighborhood" thank you gift! The new systems have already made a noticeable difference in our home's comfort and efficiency. We highly recommend Joplin's Air Conditioning and Heating to anyone looking for reliable and trustworthy air conditioning/heating services. They truly stand out for their attention to detail, commitment to customer satisfaction, and overall excellent service. We are customers for life. Thank you Joplin's Air Conditioning and Heating!

Our family has been with Joplin's for years. We utilize their yearly maintenance contracts and are extremely satisfied with the expertise of their technicians and responsiveness of their team. One of favorite techs is Donovan. He is prompt and very personable and will break down everything so that we fully understand if there are any concerns. We trust Donovan completely. Highly Recommend.

I've used Joplin's for years and their techs are always very knowledgeable and professional. Jason has been my go to service tech and he does a great job. He's very personable and takes the time to explain exactly he is doing and how my systems are performing. I would highly recommend Joplin's to anyone needing HVAC service for repairs or complete system replacement. They will always give you honest, professional and quality performance.

We have maintained our association with Joplin's since 1995. As a matter of fact, they installed our HVAC systems when the the home was constructed. We found excellence by staff and maintenance techs. While all of the techs have been top-notch we found Greg Whitaker to be superior for us. Mr. Whitaker is a Master Technician and it shows. We couldn't ask for more. He is the best. 5 stars.
Larry and Carla Guthrie