Simply The Best Heating & Cooling, LLC

This company "installed" my brand new AC unit a few years back, the installation was a nightmare, the drain was not installed properly and the coil ended up corroding and leaking after a few years. The exhaust for the furnance was never installed making it a big fire hazard. Long history short, the unit need it to be replace after just a few years of service. Untrusty.

Great people! Charlie answered all our questions and gave us the best deal on our two systems. Mike provided outstanding service in helping us submit and receive a rebate from SRP. We are very happy with our units.

We were told our heating and air, was on its last leg and decided to replace our system. When we have a major project, like HVAC, we get a few quotes. We interviewed 4 contractors, and they all had different comments and pricing, and we decided to go with Mike at Simply The Best AC. They were by the far the most professional and knowlegeable and helpful. Joe and Jane

Simply not the best.. Been holding off on this review but i feel it’s time to be honest. Used this company to replace 3 AC units for my business, this was back in March of this year. since then there have been dozens of technicians coming back to fix issues we’ve been having. for someone paying so much to have new working ac units, we’ve had completely the opposite. still to this day i’m trying to get someone out to the shop to repair the issues we’re having with the AC, which is now heating the store above 80 degrees, ruining the product we sell, and making my employees miserable. We paid them $28,000 for three whole units and just the other day we found out one is not installed properly and hasn’t been running the entire time! simply the Worst!

Simply not the best.. Been holding off on this review but i feel it’s time to be honest. Used this company to replace 3 AC units for my business, this was back in March of this year. since then there have been dozens of technicians coming back to fix issues we’ve been having. for someone paying so much to have new working ac units, we’ve had completely the opposite. still to this day i’m trying to get someone out to the shop to repair the issues we’re having with the AC, which is now heating the store above 80 degrees, ruining the product we sell, and making my employees miserable. We paid them $28,000 for three whole units and just the other day we found out one is not installed properly and hasn’t been running the entire time! simply the Worst!

Dear New Owner,

I would like to take this opportunity to express my deep gratitude and admiration for Mike, the owner of Simply the Best Air Conditioning and Heating, and his entire team. Over the years, I have interacted with numerous service providers across Arizona in the HVAC industry, but none have come close to delivering the level of professionalism, honesty, and exceptional service that Mike and his company provide.

From the very first interaction, Mike stood out with his straightforward, transparent communication. It was refreshing to meet someone in this industry who not only speaks honestly but also follows through on every promise made. His willingness to educate me on the system I was purchasing, as well as his dedication to ensuring that I fully understood how it would benefit me, truly exceeded all expectations.

In a profession where trust can sometimes be hard to find, Mike’s integrity shines. I never thought I’d encounter a professional in this field who operates with such an unwavering commitment to honesty, but Mike and his team have restored my faith. They practice exactly what they preach, and for that reason, I am thoroughly satisfied with both the service and the air conditioning system I received.

Without hesitation, I would purchase another system from Mike in the future. In fact, if I could afford it, I would personally arrange for Mike and his crew to accompany me to the Philippines to install a system there as well—that’s how much I believe in the quality of his company’s work.

Simply the Best Air Conditioning and Heating is the only company, by far, that has gone above and beyond the industry standard. Their name truly speaks volumes, as they represent the very best in customer service, product knowledge, and affordability. Mike’s personal dedication to going the extra mile to gain my trust is something I will always appreciate. I have full confidence that if any issues arise with my equipment, Mike will be there to help and provide the support I need.

I cannot emphasize enough how much the professionalism and honesty of Mike and his team won me over. They have set a new standard for the industry, and I want to extend my sincerest thanks to Mike and the entire Simply the Best Air Conditioning and Heating team for everything they do. Their impact on the community is immeasurable, as they provide not only great products but also peace of mind to their customers.

Thank you, Mike, for your dedication, and I look forward to continuing to rely on your expertise for any future needs.

Sincerely
Darryl Ingram

I have never experienced such horrible customer service from a home service company. I began by nicely requesting a maintenance call pursuant to my purchased maintenance agreement. But, what I received was misinformation and then silence. To date I have received nothing and plan to request a refund of the money paid for my maintenance agreement -- which has proven to be useless.

My A/C stopped working, while it was 110 degrees, on Tuesday evening. My "usual" A/C company couldn't send anyone until morning - at which point I would have had to leave my home because it was too hot. I started calling every company and Simply the Best had someone (Charlie) at my house within the hour and my A/C fixed within 2 hours. It was a minor repair and they didn't charge a fortune. Needless to say, they are now my "go-to" A/C company! Highly recommend

Chris was a very nice technician. I appreciate the time he took to ensure everything was running smoothly.

*Update - June 2024* Charlie came for a routine yearly maintenance visit. While Charlie was here, the AC started blowing warm air and he came inside to make sure I knew that. He then tells me that I needed a brand new system and proceeded to create varying quotes (at my request). I informed him that I needed to speak with my wife, who was out of town.
"Well, if you could pick one right now, which one do you think you'd pick?" ..... That's when I knew his sole purpose was to sell me a new system. I got a second opinion and come to find out, not only was it just a faulty capacitor, but Charlie never did the maintenance work! He didn't clean the coils and he didn't clean the drain line! My second opinion cleaned a completely clogged line that had a pan ready to flood my garage!

Charlie left my home and within 10 minutes my AC was blowing cold air again. What an amazing coincidence!

Stay away from this company.

Charlie and Mike arrived on time and both were pleasant, knowledgeable, and courteous. Charlie helped us out by closing up a hole behind our AC unit that had been left when it was installed. Thanks, Charlie!