Storm Tight Windows

This is genuinely the worse company I have ever dealt with. To sum up my experience they are lying, deceitful, they forged my signature, severely overcharged us, multiple windows cracked within months of installation, and there is absolutely no communication.

To go into detail, we signed in November 2024 with an install time period of February-March 2025. We started to follow up in January with our sales rep after hearing nothing. We were told it had been submitted and the HOA was delaying it. This was the response through March. **Lie #1 they never submitted the paperwork until March.

April we were told the windows were there **Lie #2 they weren’t ordered until May.

In May I had enough and reached out to my HOA. They provided me with the email chain from storm tight sent in March and my property manager emailing back the signed paperwork one week later. He was also kind enough to forward me the attachments which to my surprised had my name and signature on them even though no one had ever called me to discuss or sign anything.

***They forged my signature - which tip if you’re going to be dumb enough to do that make sure to SPELL the name correct and put the CORRECT address.
Completely idiocy.

After discovering this I asked for a supervisor. I didn’t get a call from a supervisor but instead an employee who told me he was my account manager who has been trying to reach me unsuccessfully **Lie #3 my contact information was correct the whole time and my sales rep was supposedly reaching out to him for updates the whole time.

He then went on to say that the HOA didn’t approve until the end of April ** Lie #4 i already have the paperwork from the HOA dating March.

When I had asked about all the discrepancies
- the forged signature,
-being told the windows were already there,
-why there was a 4 month delay submitting the paperwork to our HOA
-why they were claiming it was approved in April even though the paperwork dates March

All he had to say was he’d look into it. I asked to speak with a supervisor which he said he would give my information to him to give me a call (never received a call from a supervisor)

In June we finally had our windows installed, 7 months after signing our contract.

That weekend we went to bed and
discovered one of the windows cracked. We called he ordered a new one it got installed in July. That same night the new one got installed a different window cracked. We called he ordered a new one and it got installed 2 months later in September. I did not receive any calls for over 2 weeks after this to schedule the city inspection so I called him. He said he no longer worked there and gave me contact information for someone else. The woman I ended up speaking with was short and unpleasant and I guarantee if it wasn’t for my call no one would have reached out to me to schedule the city inspection.

Do not go with this company unless you want to be frustrated, worried, ripped off and lied to. I truly believe we were taken advantage off and yet I could not get in touch with anyone at the company to express my concerns in hopes of improving their process for the future.

Be aware and stay away from this company! They were bought out by Leafhome enhancement , but work under StormTight Windows. Next, they use their so called financial company (SVC). Which doesn’t honor their promotion. No interest and no payments for 12 months,totally dishonest! 1 star is way to much! Stay away they do not honor what they say. Read all reviews before you decide to use them!

The installation seemed ok originally, 2 months later my front window in the kitchen developed a stress crack? Impact Windows to boot! What does that tell you? Probably would not hold up in a wind storm nonetheless the installation.

AVOID STORMTIGHT. I've been a customer for a few years now. They have not responded to my warranty claim with urgency, regardless of their advertised "lifetime warranty". My claim has gone on for over a year now. I was told on multiple occasions my replacement doors were on order just to find out each time they were never ordered. I've had to get a lawyer involved after a year of back and forth, and I'm still struggling to get them to honor their warranty. Do not listen to the salespeople. Don't even humor them, get quotes elsewhere. I wish I never bought into their "lifetime warranty". The warranty is only as good as the business upholding it, and here I am over a year later still waiting for them to uphold their warranty...You make your own decision at the end of the day, but don't say you weren't warned.

We bought our doors/windows in 2010. Have been fighting to get them serviced for about 7 years. The company was sold and the lifetime warranty is invalid. We’ve begged to get a quote so we can get the doors serviced. In the last tropical storm it rained inside our home because the seals weren’t done properly.
The manager of the service department is a very angry woman who decides whether or not she will send her team out. She repeats that it can’t be done for free, even though I’ve said I will pay. But still, we cannot get anyone to come out and quote or service our windows/doors.
I am now aware that lifetime at Stormtight only means lifetime of the company’s current owner, not the lifetime of your home.
Go elsewhere, you will be annoyed at the constant begging to a company that charged $47k for doors/windows they will not service.
Sadly I referred a few friends who all got their windows from Stormtight.

These guys are scammers, the rep came in did his presentation and once I signed he stopped taking my calls, they took forever to deliver and tricked me into letting the finance company pay before the job was started.

Another competitor gave me a quote without studs locked tight included studs in their invoice even though I didn’t need it and they did not install it, when I disputed it in was told the price is the price and I have to pay it, now I have a open permit on my property and the installation is not completed 2 years later.

I received a email asking me to sign a undated document removing them from them from the permit, these people are horrible business people stay away from them. If I could give them below 1 star I would.

I will be reporting them to BBB and going to help me Howard.

I had a front door, sliding door, and a French door installed almost 3 years ago. Almost 1 year ago I called because my French door that leads to my back yard would not open. They sent someone out and even with tools of the trade he could not get the door open. He said he was afraid he would break the door if he kept trying and left. We were informed after several calls that that we’re ordering. A new door, it would take 6-8 weeks. When we called to check the status we were told it’s not yet it would be another few weeks. We still have a back door that does not work. And our front door barely works. They have not fixed either door. My doors have not been inspected by the county because they will not pass inspection.

We continue to call and now it goes straight to voicemail when we call and nobody returns our call.

I went with this company for doors because I had my windows in my house done by them and it was phenomenal now I’m terrified that if anything happens to my windows that I’m I’m just out of luck I’ve sunk almost $60,000 worth of money into this company. I can’t even get into my backyard haven’t been able to use my backyard, my grandchildren who live in the home can’t go in the backyard my mother who is a paraplegic cannot even get into the backyard. That’s why we have the French door back there so she could go back there. She can’t even go out there and enjoy anything out there.

I have summarized the on going issues I have experienced with this company.

If you are ok with broken/ defective merchandise and terrible customer service this is the company for you.

Update: I have called and was told by Paige that my French door was received and that I would receive a call by Friday. That was 2 weeks ago. I have not been called. I just called 7/3/25 and was told they would send a message to local office and tell them to call me. I was also told that because it’s almost the end of the work day and they are off tomorrow that the call may come Monday.

This is not acceptable!!!

Best Project Manager Experience – Juan C. Rodriguez

We had an outstanding experience with Project Manager Juan C. Rodriguez. He was incredibly professional, knowledgeable, and polite. Juan indeed took the time to understand our interests regarding impact of Hurricane 5 Windows and helped us achieve our goal with great care.

Thanks to his guidance, we were able to install impact windows throughout our entire home. Since our house has an open floor plan, the sun rays were damaging our fabrics, but now they are fully protected!

We highly recommend Juan and his installation team. The installers were very organized, clean, and efficient. It was truly impressive to watch them handle such a massive job with such skill and coordination.

I love my new storm windows. The install crew was wonderful. They arrived early, they were very professional, knowledgeable, and capable. They were very clean inside and outside. I recommend this product and this team 200%

We recently had our windows and front door installed by Storm Type Windows, and unfortunately, the overall experience was disappointing. While the initial consultation was smooth, the process afterward was frustrating. Our windows were ordered in October, installed in February, and the job wasn’t fully completed until today—several months later.

The biggest issue was the lack of professionalism and communication. There were multiple instances where the company didn’t show up as scheduled, and getting in touch with them was extremely difficult. Calls and messages often went unanswered, making the entire process stressful and not worth the price we paid.

While the actual window installation was done well, the final touches and inspection process were poorly handled. Our two front windows already have visible scraping on the trim, which is disappointing given the cost. With a lifetime warranty, I worry about how long it would take them to fix any future issues if it already took over a month to finish this job.

Overall, I would not recommend this company. For the price, I expected much better service and quality. I’d advise looking elsewhere for a more reliable and professional experience.

Storm Tight Windows is not only a beautiful window, but very kind workers. From the sales meeting at the beginning, with Jerry to the installation the whole team was helpful and very communicative. David set my appointment and was funny and kind even though I was having a hard time pending down a day to get the job done. And I had to call him right back to change my day yet again. He was kind and patient with me. Jordan over saw the crew that did the installation and was very helpful (from all my questions) and super kind. I was able to go to work and I was very confident in them getting the job done while I was away. Jordan made it easy for me to know when to be back at the end of the job to sign paperwork and he could show me how the windows worked. I very happy with our choice in going with this company!! And we have a lifetime warranty on these windows so you know they stand by their work. Thank you Storm Tight crew for an amazing window and a great experience.