Sunnova Energy International

Account 2596-

“So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per month—after I was unable to make payments because of the transition from Sunnova. You and Sunstrong are the worstare even more disorganized than Sunnova. Liliiam and Marco

A great experience from start to finish! William Barrs was a polite and knowledgeable salesman who answered all my questions. The install was smooth, and the technicians were wonderful. I'll definitely be recommending you!

This is by far the worst run company we have ever encountered in our lives. We signed a contract to have solar and batteries added to our home in April 2023. The system was partially installed in October of 2023, then Sunnova fired the contractor who promptly closed up shop that week. We are still waiting in October of 2025 for Sunnova to activate this system when we are in the process of selling the house. Sunnova has only called us three times to update us on the progress of the installation and that was all in 2023 while it was still being installed. When we call customer service we are told that our system is still under construction and another team will reach out to activate our system. No one has ever contacted us since 2023. We have called to figure out how to transfer this system to the buyers and customer service tells us they are sending a message to an 'internal team' multiple times over the last two weeks. Still not a word from Sunnova. There is no one to contact other than customer service, so we are totally stuck in limbo with no recourse. This is the type of corporation that needs their charter revoked, but I know that will never happen in this country. I am so disappointed in a company that is supposed to be helping consumers choose their own energy. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!!

STAY AWAY FROM SUNNOVA! They installed defective equipment on my roof, the panels don’t produce power throughout half of a year and SUNNOVA refuses to do anything about it. They kept telling me that they didn’t see any issues with production for almost a year, then when I refused to pay any more bills from them I finally got them to admit their own system was creating issue tickets automatically based on the lack of production from my panels. It has been years, they have done nothing to fix the issue. I have filed complaints with the state, BBB, DOE, MA DOE, etc…. Write numerous communications to the SUNNOVA executive management, still nothing. STAY AWAY, the worst company I have EVER dealt with and I’ve dealt with some awful companies! No wonder they are shattering assets on their way out of business, maybe once they are finally out of business I’ll be able to get a normal company to take the panels over and fix them, fingers crossed

Worst company ever! After we had the solar installed they told us nobody turned it on! And now we just got a 1545 PG&E bill because our solar system has not been working since April. And when I tried to talk to them about it they wouldn't answer about refunding us they just kept saying that they couldn't do anything to help me until they fixed our solar system and nobody can come out until next week which means that we're losing even more money. I don't know if I can get out of having them manage my solar but if there's any way I can I'm going to switch companies. Completely unhelpful and they can't seem to figure out that my system should have been fixed months ago! No idea why they have to fix my system before we can discuss a refund. Avoid this company at all costs they are terrible

They cost me $7,000 worth of damages, refused to pay for them, then filed bankruptcy.

Horrible company. I have been paying them for 4 months and they are not providing service. I have been calling for 4 months every phone call is 2++hours with no resolution. Customer service is terrible on top of this company stealing my money each month.

My solar system is down from March 19 2025. I reported it after 2 days. I connect with them and they create the case order on March 28 2025 and suppose to send the technician on April 9 2025. When they didn’t show up I called them back and they told me that they didn’t scheduled it and again took all the details about the issue and scheduled it for April 28 2025. After that the technician came and again they just disappeared. Again I called and and they told me technician didn’t update anything so they made another appointment for June 2025 and the technician came and took out the panel which has been damaged and told me they will order the panel and install it. Again I called and they make an appointment for July 28 2025 to reinstall the panel. On July 26 2025 they called me and told that they are cancelling the appointment and they will let me know when they will install it. I called today morning and they told I supposed to get an email to schedule the appointment. They always send the email and then I need to call as on the link they provide for scheduling clearly stated that call to make an appointment. And also I financed the solar so they keep continue taking out the monthly payment for all this month also I am paying for the electric bill to eversource. When I asked them about this they just told me they will not give me any credit for the electric bills that I am paying. Also they will calculate at the end of the year how much electricity produced by the solar and then give me credit if I eligible to. Every month I am paying more than 500 dollars for the solar monthly payment and electricity bill. When I call customer care they don’t want to email me anything about the conversation they are doing. Currently paying for a service which not even used for almost 5 months. I feel like I get robbed from last 5 months every day.

This is the worst solar company I have worked with. I had a solar system installed at my house. I had to pay for the removal and reinstallation of the solar panels because my house was on fire. Since May 2025, Sonnova has been cancelling my appointments for the re-installation of my solar system. I have been paying my monthly bills and made payments for re-installing the system. They have stopped me from closing my house ceiling because they need access in the attic. They have poor customer service. They failed to communicate with the customer. All they're good at is canceling 6 appointments without letting me know the reason for the cancellations. I just received another cancellation notice via email today, again, 6 times from May to now. All my bills are paid up, and since September 2024, my system has not been producing.

4 yrs been experiencing roof leak which was caused due to the solar ...they would hangup the phone ....been waiting 3 months more for them to come fix the leak