Swan Plumbing, Heating, & Air

Estimate experience excellent from start to finish. Prompt appointment, only 3 hour initial time window, excellent communication, and showed up on time. Explained all details of work needed and quote was detailed. Very polite and personable. Really made me believed they cared. David gave me his undivided attention and took time to answer all of my questions without any pressure

Swan electric/heating/AC/plumbing were called because we were installing a new refrigerator with ice maker. The appliance delivery person noted the water valve was rusted in the open position. I called Swans and the set me up for a morning appt the next day. The plumbers arrived on time, with the appropriate parts and an acetylene torch. The previous plumbing installer had welded the valve to the pipe and it could not be removed. Mike Lee the plumber, quickly assessed the situation, gave a quote and we signed. They (Mike and Bryce) were to their truck and got all the necessary items. They had to remove a small portion of the Sheetrock to access the copper pipe. They quickly removed the old valve and a piece of the copper pipe. Then installed the appropriate configuration ont the pipe. Instead of welding it on, he used a “tightening ring” so if we needed to remove the valve in the future we could do it ourselves. They were efficient, courteous, clean uniforms wore boot covers in the house.they explained what they did and why and it works perfectly. They were very knowledgeable. They cleaned up behind themselves and sent all my paperwork via email which is perfect so I can store on my computer files for home repairs. They were very pleasant and my dog even liked them. I felt very comfortable leaving them to their work and when conversing they were nice and polite and spoke well. I wish my previous plumber was like this. They didn’t treat me like an ignorant woman and I appreciated them so much! I will definitely do business with them again, I removed my old plumber from my contacts and added Swans. I forgot their names so I called swans and left a message. Soon Melody called me back and told me their names. She was very courteous , genuine, and friendly. I will definitely recommend them to others.

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Unfortunately, my experience with this company was very disappointing. I was originally told they would arrive between 7:00 and 9:00 AM, but they didn’t show up. And I called at 8:55, I was informed they wouldn’t be able to come until 10:00, that was to late for me so I asked to be moved to the schedule for the following day.

When they finally arrived, they quoted me $2,000 to fix a small hole in an existing pipe—a repair that didn’t seem to justify such a high cost. Even more frustrating, they were here LESS than 5 minutes and charged me $200 despite not actually fixing the issue.

I understand that service calls have costs, but clear communication and fair pricing are important. This experience left me feeling let down and overcharged.

I've used these guys for multiple projects and everyone who has came out has been very friendly and professional. When I've called in to either send an appointment or ask a simple question the receptionist have always been really friendly. 10 out of 10 I would recommend this company to others

**Review for Kevin Gonzalez Our Plumber**

We recently had the pleasure of working with our plumber, and we couldn't be more satisfied with the experience! From start to finish, he demonstrated exceptional professionalism. He took the time to explain the entire process, which made us feel well-informed and comfortable.

Not only did he keep everything neat and tidy, but he also addressed all of our concerns with patience and clarity. The pricing was very reasonable, especially considering the quality of service we received. He was punctual, arriving right on time, and his friendly demeanor, always accompanied by a smile, made the experience even better.

Overall, we highly recommend this plumber for anyone in need of plumbing services. His expertise and customer service truly set him apart!

I want to say something positive about an employee there named Charles. He did some plumbing at my sister’s trailer in Wylie Texas. My sister is elderly and very sick. He was so nice and kind to her and explained everything to her. He fixed the problem and explained things where she could understand them And I just want to say thank you so much for your professionalism and for your humanity. Charles is a good employee. I hope y’all keep him on for a long time. Thank you so much.

Always a wonderful company. Personable to everyone. Knowledge abounding! I'm so glad that I have this company on my speed dial when I have any need. I'm a single dad and my time is precious and needed everywhere. Lol. But they are great! Really great! Top notch service always

I want to say something positive about any employee there named Charles. He did some plumbing at my sister’s trailer in Wylie Texas. My sister is elderly and very sick. He was so nice and kind of her and explained everything to her. He fixed the problem and explained things where she could understand them And I just want to say thank you so much for your professionalism and for your humanity. Charles is a good employee. I hope y’all keep him on for a long time. Thank you so much.

Pretty sure I have a slab leak, but Swan was able to send Kevin & Randy the same day I called to come investigate. They arrived when they said they would & were very thorough using multiple techniques to both verify & narrow down the size & location. We discussed options & they are currently working up estimates based on the different options we discussed. I anticipate work to begin in a day or so.

These guys worked as a team to discover the source of a pesky leak and replace the corroded pipe! They figured it out without having to tear up the house! They performed quality work right down to the last detail. The work was worth every penny! Note - I added a photo of the wall after brickwork was completed!